HumanaReviews 46

This company will lie to you,, send you down blind alleys. My stepdad passed away in Mazatlan Mexico. I was advised to file claims because he was hospitalized within the first 60 days. I was told to send my claims to the "foreign claims dept" by Meghanne J. There IS no foreign claims dept, said the next rep. Then several other calls to different people with different stories and pure bull$#*!! I was given the runaround and they wasted tons of my time filling out forms and chasing rainbows. False hopes and promises. Then they said I have to go back to Mazatlan and get the doctor to coordinate with medicare for the correct codes and also write a letter saying it was an emergency. He didn't go to the hospital for a cup of tea! Then the last woman accused me of taking my step dad there for treatment and threatened me with a fraud accusation. These people are just plain mean and evil at a time when I am distraught. There is NO mercy! Icewater in their veins.

Humans spending account card is worthless. Absolutely zero information from Humana has been sent to me pertaining to the allowable items or stores it can be used at. They DO NOT tell you that you are responsible for taxes! Their website says I can call a taxi or Uber to take me places but I CAN NOT buy gas to drive myself to Dr appts. I can buy dog toys, tho? What!?!? Car insurance is not covered. Getting cash back to buy things not covered is not possible. This program is a bad joke!

Humana has denied me my medication I have been taken for years. Now that want an approval but then denied it from my doctor. This is a horrible company to deal with. Trying to get your medication and can't because everything needs an approval. I don't know how this company can live with them saves save a life

Hard to find a good doctor in network in my area. Seems most won't go near it because they are hard to deal with.

I change plans this year to Humana what a mess and debacle it is the dental that they tell you $2,000 that they will give you does not even cover pulling a tooth or even dentures and as for their insurance on your prescriptions everything you get nine chances out of 10 will need to have a prior authorization even though you had it already approved through your prior carrier and it was Medicare approved I am leaving Humana and going back to United Healthcare by far UnitedHealthcare blows Humana out of the water in Suffolk County

In a world full of insurance company crooks, Humana is crowned king. I was promised a dental plan that fully covered two routine cleanings per year with a $50 lifetime deductible. I received a bill for over $100 from my dental provider showing that Humana did not pay the full amount for my first routine cleaning (deductible already paid). I attempted to cancel my insurance, and the agent informed me that I am "unfortunately passed the refundable period and still under contract for one year." Therefore, monthly premium payments for the entire year remain my responsibility with a canceled insurance policy.

I called Humana to report a fraud claim, the person I talked to said you need to call the special fraud unit. She gave me a phone number. I called the number it turned out to be Humana pharmacy. I guess she just gave me a false number. After I was on the phone for a period of time I got the run around. I was upset. I also was prompted to give a review call, but I never got that call. Humana get your $#*! together.

Please stay away from this company for your own good. I had a doctor prescribe a medicine that isn't normally used for the disease I had contracted. Obviously, HUMANA refused to pay for the meds. My doctor received a commendation in a medical journal for treating my illness as he did. Even when he sent HUMANA a letter outlining why he prescribed the medicine, they STILL REFUSED TO REIMBURSE me!

They are arrogant and not at all for the patient/customer. PLEASE STAY AWAY!

Humana has failed me very bigly. At this moment [9. 19. 22] I have received not a single provider medical invoice. I signed up for the paperless option, but they would not allow the new email to work, as they state I
Had an old one from two years ago. I had deleted that email account and had no way to retrieve it.

Several months later, I mailed in a request form for a paper account, but never received any paper invoices.

Furthermore, it took six weeks to send out the "service provider" booklet, after three phone calls! This firm is more concerned about free cash flow, then professionally servicing their paid accounts.

Humane, has declined from acceptable to a complete AVOID.

Humana website pharmacy you order otc meds or items, you will have to start at the top again to scroll down to products it is time consuming, it takes about 2 wks, to get your products you order mail is slow.

Humana has a habit of refusing payment so there are no neuro-surgeons in a 2 million metro area that accepts this "insurance". Any CAT or MRI scans needed are not possible. You have to find a G. P. willing to write scripts for it and it is a nightmare. 8 procedures were refused payment when I was in the hospital and I appealed every one to arbitration-arbitrator was in total agreement so Humana sent a letter out to complete the resolution. You can finish the case on the net or phone-they ask for a number, not recognized on either means and of course no humans to talk to in order to resolve the issue. Try calling complaint number and your chances of a completion are slim as they are always experiencing Higher than normal call volume. Obviously a lot of dissatisfaction. I have diabetes and you can google it but all testing and measuring supplies are covered in full by Medicare-unless you have Humana and 6 months and counting with a different refusal for every claim. I believe their policy is to beat you down and they win. Friends in Wi. Are experiencing the same problems. She has a ruptured disc, can not walk and is intense pain and had to wait for 13 days for an approval for an MRI which did not show the problem, same cycle repeated until the disc was found. You receive unsolicited colo-rectal test kits and 3 calls a week over nonsense. Two different employers provide this insurance as it is most obviously bottom tier. If you value decent coverage avoid this provider, frankly I get more timely and humane treatment from my vet.

I am an in network provider with Humana. I accepted a Humana insured for treatment. I verified his benefits. All seemed in order. Now they refuse to pay me hundreds of dollars because I am "not in-network" with HIS Humana plan. How would I know that? How would I know that in-network does not mean in-network? This company has given me many problems over the years and I believe their denial of payment is simply a scam. I will never accept another Humana insured in my practice again.

Humana's life insurance premium doubled when I turned 66. I called and cancelled first week of June. Never received anything in mail re: cancellation or refund - heard nothing. I have called twice, send them a few messages on Twitter - all I get is "your inquiry has been forwarded to the resolution center. Thank you for your patience." I have contacted a Wisconsin BBB and the Department of Insurance to file a complaint. I am still waiting. No wonder my employer dropped them as an insurance carrier - too many complaints. I would NEVER contract with them again.

Humana durg plan has become a very poor excuse for a company who could not care less about its customers you talk to there employs you get the feeling they are their only to collect a pay check while doing as little as potable to help there customers. I have been trying to get a copy of a bill for drugs ordered over a month age with no luck after many calls. Its too hard to go to my account find the drug I ordered and hit the send button

I would not place in trust in Humana. I've placed orders in their automated system and they went no where they have no record nor did they ship. These both had refills on them that were current. Also went to refill another perscription, they said it was too soon that I had just received this item last month and that it would be another 30 days before it could be refilled again. I never received the previous month they referred to. I've had problems with their billing and they finally got right and now this.
Cannot work with a company like this. This last round was for my chemo pills so very stressful.
Very poor service

Past yr 1/2 have been torture as to BILLING problems and Humana either no help in resolving Explaining nor a go between I feel like I spend months working as a 4th party w/ no paycheck. U never get same person w/issues so you have to repeat issue to dozensss reps. I've had multiple bills I wound up paying due to either doc/billing coding errors or doc listed as NOT IN NETWORK when they definitely ARE. Or doc walking in a hospital room & billing as a office visit. To no avail but u pay it or get sent to COLLECTIONS. The services are not bad yet the cust serv the CONSIDERATION & LACK OF HELP on problems is Huge and a reason I will not keep this useless insurance next year. THE should change the tag "HUMANA DOESNT CARE" they most definitely just side with the docs & business scamming of health system and lack of any empathy for its customers. I gave it 2 stars not 1 only due to the good of the basic program. Vs horrible cust help & issues that develop.