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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

Maryland
1 review
2 helpful votes
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PRO:
Hulu has some awesome content with a large amount of variety. When it comes to content Hulu beats out the competitors.
CON:
Get ready to pay to watch adds! Hulu has 2 types of subscriptions. One will allow you to access hulu's content BUT STILL FORCES YOU TO WATCH ADDS! While the other one (which is more expensive) will still give you content but it will remove the adds.
I really like Hulu but having to pay extra to get rid of adds when I am already paying to access the content is down right stupid.
I will NOT be recommending this website to friends.

Date of experience: September 18, 2017
Indiana
1 review
5 helpful votes
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Awful redesign
September 17, 2017

At first I thought th this new app will "just take some getting used to", but it's simply not intuitive at all. On top of that, it keeps disconnecting from my Chromecast... If I try to rewind 10 seconds, I have to reconnect to the Chromecast (which takes up to 2 minutes), and then hit the "back 10 seconds" button several times to get back where it was.

Date of experience: September 17, 2017
Texas
1 review
4 helpful votes
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Bad
September 15, 2017

I hate the new update its bad why change a good thing i might be cancel my acount change it back one star

Date of experience: September 14, 2017
New Jersey
1 review
4 helpful votes
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Continually losding
September 14, 2017

Horrible cannot watch anything on any of devices tv's without it constantly reloading. Who will pay for
Some thing that does this. I am cancelling.

Date of experience: September 14, 2017
Washington
1 review
7 helpful votes
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I can't even read the subtitles. Wtf where you guys thinking? Do you not even test out your new "updates"? Your whole team at Hulu is a failure. If you don't fix this $#*! ima bounce

Date of experience: September 13, 2017
New Jersey
1 review
5 helpful votes
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Sux
September 12, 2017

Long $#*! commercials often. And always freezes on the ads. $#*! this. Don't recommend. Would NEVER pay for this $#*!ty service EVER. So annoying and plain ri-goddamn-diculous.

Date of experience: September 11, 2017
Tennessee
1 review
5 helpful votes
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Wish I could leave 0 stars
September 11, 2017

I have had Hulu for about 3-4 years now. I even pay extra to get it ad-free, which I was completely okay with, the few extra bucks a month was worth it.

But after this most recent update, (which came out about 6 months ago, but for some reason the app on my firestick didn't update until July) it's complete crap.

I've only been able to get it to load a couple of times; it's constantly saying the servers are busy, retry. The loud intro when first opening the app is unnecessary and a complete nuisance. And while the new app "looks pretty", the interface usability is sacrificed. Of the few times I've actually been able to get the app to open, I've given up every single time.

I hate it because there are shows that I watch on Hulu that I can't watch anywhere else. But I'm not paying for something that won't even load. I keep hoping they'll listen to the thousands of people who all complain about the exact same thing, but it looks like I'll be canceling my subscription.

Date of experience: September 11, 2017
Georgia
1 review
4 helpful votes
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HULU sucks
September 9, 2017

I cancelled for several reasons. The ads, the fee for ad free, and the horrible new update. I called customer service and was told that my account cancels on 9/10/17, so why is my account unavailable on 9/9/17? The only decent show, in my opinion, was Handmaid's tale and that just ended, and Hulu as a waste of money for me. So Hulu, you owe me a day, but you can keep it. I will not ever subscribe again. There are too many other options out there. You have lost a lot of customers because of your shenanigans. Good riddance.!

Date of experience: September 9, 2017
Missouri
1 review
2 helpful votes
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I never write these reviews but Hulu needs to know that this update Hulu recently has done has completely turned me off. May be canceling soon! Tried 10 times tonight to log into Hulu and I get error message continuously. Not to mention the loud $#*! noise it makes for the intro and wakes my young kids in the room. Stuff needs to change or im out!

Date of experience: September 6, 2017
Arizona
3 reviews
1 helpful vote
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I was unfortunate enough to fall for the two free months of Hulu with the purchase of a roku 3. The time was cut to one month after I subscribed to Hulu, no explanation. I also subscribed to Cinemax for the free trial however I was unable to access the channel. L changed to showtime and it appears that they were going to charge for that at the onset. I tried to contact Hulu I was unable, so i canceled all of my subscriptions. I CANNOT RECOMMEND HULU TV To ANYONE..

Date of experience: September 4, 2017
Georgia
1 review
4 helpful votes
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It sucks it deleted my old account and I can't get into my new one like wtf please don't waste your time with this bull$#*!

Date of experience: September 1, 2017
California
1 review
3 helpful votes
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Cluncky, ugly, obtrusive new format. No more picture in picture and the customer service rep tried to pretend like they don't have a 1 1/2 star rating on App Store.

Date of experience: August 31, 2017
Minnesota
1 review
1 helpful vote
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Ok, the commercials are a drag, but I think they come as part of the package for viewing new episodes, so I can live with them. However, Hulu never wants to stream using Chromecast - Youtube, Amazon Prime and Netflix work great, so why is Hulu constantly a problem? I adjust settings and reload the chromecast program and it works for a few months but then stops - so that's annoying. Most annoying: buffering. I pay for pretty good internet speeds, and again, every other platform runs with no buffering, but I can't even make it through a 30 minute show in the morning without it pausing and buffering every 2 minutes or so.

Date of experience: August 30, 2017
Washington
1 review
3 helpful votes
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New up date to Hulu
August 30, 2017

Ok I do not EVERRRRR write reviews... But seriously your update is the worst if it doesn't change.( like become so much better ( like I don't have to retry for every show3+ x))you will be canceled! If I could give less than a 1 I WOULD!

Date of experience: August 30, 2017
Oregon
1 review
2 helpful votes
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Hulu sux
August 26, 2017

It's not worth it no movies and crappy tv shows and they limit how many seasons in a series meaning they'll have say criminal intent they'll only have available to watch the last 2 seasons

Date of experience: August 26, 2017
Puerto Rico
1 review
1 helpful vote
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New format sucks
August 25, 2017

I use to see movie full screen, now it has black bars on top and bottom. Now can't use my earbuds to pause like I use to. I really don't know why they changed it. The way they had it was better than it is now. I truly don't recommend it for iPads. Hope they fix this junk.

Date of experience: August 25, 2017
Pennsylvania
1 review
3 helpful votes
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Holy crap.
August 22, 2017

You guys are the actual cancer of the internet. You beg for me to take you back. And I get fed up saying, "Yes I'm sure." Overdrafted my account once... Then you take money I need for bills even though I unsubscribed a week before the date of the payment? You suck. Thanks for making life harder than it needs to be you hacks.

Date of experience: August 21, 2017
New York
1 review
2 helpful votes
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Audio
August 20, 2017

I loved Hulu but had cancelled my subscription once I saw that it has no 5.1 channel audio transmission. I sincerely hope that hulu starts audio transmission on 5.1 channel so that I can restart my membership and enjoy all my favorite shows.
Andy

Date of experience: August 20, 2017
Florida
1 review
2 helpful votes
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I used to really like Hulu, I think they offer a different variety compared to Netflix. However, I don't like that I pay for this service and still have NUMEROUS commercials, as well as the fact that the operating system is terrible. I watch from my phone, and say I have to take a phone call in the middle of watching, Hulu doesn't save my spot, it starts literally all the way from the beginning and I have to rewatch all those damn commercials. I am currently trying to watch the new season of Bachelor in Paradise and it has booted me off 7 times now and then reloaded on it's own. Disappointed as I don't have cable and can deal with the commercials even though Netflix doesn't have that hassle, but now it can't even fully play a show without having multiple issues.

Date of experience: August 16, 2017
Kentucky
1 review
1 helpful vote
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So I decided to try Hulu thinking i could watch Game of Thrones on Hulu.com on my computer... NOPE! They want you to go buy a their partners devices to watch it. I feel like it is a scam. I can get all the seasons from the library... for free! They want you to add on all of this stuff, my bill for TV is cheaper. Why would i pay for this? I would not reccomend Hulu! I will stick with netflix. Obviously the shows on hulu are not worth my time. So glad i wasted my time creating an account.

Date of experience: August 15, 2017