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Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
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I would much rather Netflix over Hulu anyday, at least when you search for a movie or show on Netflix the results will show what you CAN watch instead... Upgrade to a plan that's more than double your current price and then, only then are you able to watch Hulu's shows that are on your screen. Unfortunately this does not even work, they want you to pay over $30.00 on top of your original payment - and you still can't watch what you may be looking for. In my opinion DON NOT, I REPEAT DO NOT pay anything for Hulu, they are the full definition of a SCAM!
Hulu screwed me over. I tried to cancel my account twice, and both times it didn't go through. They charged me anyway and overdrafted my account twice. When I tried to have them compensate me for the charges, they refunded only one month and told me I was screwed for my overdraft fees that wouldn't have happened if Hulu hadn't messed up. I hate Hulu and want everyone to know that they can't be trusted.
I subscribed to Hulu and was highly disappointed by the lack of accecablitiy to their supposed wide range of movies and tv shows. This in addition to the site crashing to the point of being unusable! I canceled my subscription a month ago and they took out a payment for a month of service that was not provided.
My account with Hulu was hacked after I cancelled my account some months ago and these 10 folks got it going again... and have been using it illegally... I have password security. Never gave my password out to anyone. I'm from WYOMING NOT LA but they refused to give my money back and charged me for future use even though NOT using. Reporting to my bank and negative reviews for Hulu every place I can place them to warn folks not safe and not cooperative when hacked. Terrible! Find another streaming service.
I have an Amazon firestick and Hulu is the only tv service that I have an issue with. Netflix, Sling, YouTube TV and every other app I have work great. Hulu is constantly freezing, has issues with playback and I consistently have to uninstall and reinstall. If something does not improve soon I will be canceling my subscription.
I've had hulu for one and a half years now and i would not recommend this site maybe the only reason i'm keeping it is because some shows i can't get on netflicks. Some of the older tv shows will skip through frames fast in spirts or if i am watching for a time hulu will just exit all on it's own without me doing anything. As a fact all shows i watch sometimes the picture will speed up the go back to normal frames. I checked to see if it was my tv but it isn't. And in order for me to watch movies i like i have to upgrade to a more expensive package. Hulu sucks and the only reason i have it is because it came with my phone pakage. Get your app straightened out already
Some shows i wanted to watch, but way too many ads for price and not that much original content. Compared to netflix i would say not a good value
I pay $43 for no commercials /advertisements it's a lie I get maybe a hand full with no commercials/advertisements and it doesn't matter what station or tv show yes I'm Angry I gave it a 3 only because as of now it's cheaper than dish
I think it is very misleading that we pay for the no commercial plan and yet STILL get advertisements! When I called about it because it doesn't make sense to me to pay extra for no commercials and to still have a ton of advertisements the customer service rep was quite irritating to deal with, and just informed me that we have to pay an Additional $15 to not have commercials?
I have had Hulu for many years. I started out with their free PC service but when I started paying for it to use on other devices that's when the issues started. I get connections errors, loading errors or its just not working all the time and when you call into have them fixed they blame it on you or the device you are using when it is very clearly an issue with their service. If you enjoy throwing money away, go ahead and get Hulu but if you value your money and your sanity just use Netflix or some other streaming service.
1. You can choose another streaming source, but if you have a HULU subscription, it takes an act of dark magic to get HULU not to override your choice. HULU is not good enough on it's own to pull the cable plug, limited program choices, 99.5% of which you could watch commercial free on other streaming networks for Free. The reason to have HULU is for handful of shows other streaming networks don't have. The movie choices at HULU is extremely limited compared to Prime and Netflix. I just spent 15 minutes forcing HULU off so I could watch a show in Prime, because that particular show is not free on HULU. DEAR HULU, YOU CHARGE SUBSCRIPTIONS SO STOP CHARGING PER EPISODE OR SEASON FOR MORE THAN HALF YOU LINE UP, then you'll be a streaming service worth the subscription price.
Just got the free 2 month trial and I hate Hulu already, not nearly as good as my Netf or Am Prime... adds, buffering problems, horrible interface content is blahh, I will not pay for it!
2018 update- HULU took channels I have being paying 2 years for and deleted them then offers them back for additional add on charge. I am still paying the same premium, no discount for the channels deleted. You don't delete channels a customer is already paying for, you offer NEW ones. No way to contact anyone, only a robot customer service. At least with Cable providers you know that what you pay for is what you will get.
I signed up for a free trial, and put in payment by Paypal, which was promptly charged $12.63 at that point immediately, instead of when the 2nd month starts.
I called the number listed on Paypal email receipt. I explained this, and the woman said that's a matter with Paypal. I said it was Hulu that charged me, Paypal is just the payment processor. She repeated that Hulu would do nothing. I said that was ridiculous, then she hung up.
I called back and explained was just happened, and this rep was helpful. She said she would refund the money, and look for that in 3-5 days. About an hour later I received an email from Paypal saying I had a refund from Hulu in the amount of $8.41.
I will of course be cancelling in about days, and let them keep the difference of $4.22. And that's the end of using Hulu.
Hulu promoted a Black Friday deal $0.99 per month for 12 months. The deal was so great that their servers crashed on account of the general public interest. I contacted customer support on Black Friday via their customer chat online and was advised by a representative to simply try back in an hour I tried back multiple different times to no avail. Called customer service today and was told there was nothing to be done out of luck. Very disappointing as I would have been a new customer
Hulu gives you a trial period of Live channels based upon your zip code. However, after a month they switch you to a different city with less channels and drops the ABC network. Their explanation is that the address of my internet provider is in that other city (where I don't live) and that there is nothing they can do about it. There is zero reason to have Hulu Live when I can't even watch a major network on it when the much cheaper Hulu allows me to see the show the next day.
I was extremely happy to find out that hulu.com had a cyber Monday deal for $12 for 1 year, I got home and tried to subscribe around 10pm, but the hulu.com website will go into temporary not on service, I tried 200 times with out any luck, the next day I contacted Hulu.com via chat, and all they can say is sorry, but you may subscribe today for $5.99 a month... REALLY after wasting hours trying to get the $12 a year deal... I'm done, Netflix never disappoints their customers
I made a mistake when signing up for Hulu under a special they were offering. I called the customer service which is impossible to get a hold of. Told them I was trying to sign up for the special and ran into some problems. There answer was "there is nothing I can do about it". I said then cancel my account, there answer was Ok. I had never been a customer, but because of that experience I never will be a customer of there's.
When it comes to entertainment, I prefer watching movies to other forms of entertainment. This is also the case for most people I love. After subscribing at hulu.com for movies, I have been enjoying the movies I like, at a very cheap price. The most interesting part with this company is that the movies can be accessed from a wide variety of devices with different operating systems. There is also a 24/7 customer service support system which is very responsive.
Hulu is trash... its so $#*!ing difficult to talk to a representative... why Hulu has hidden numbers? Fishy overall
Answer: Not worth it since they updated their interface into an unusable mess. Customer service is awful, stay far away.
Answer: Happened to me. Stay away from hulu. My systems is high speed and works great with YouTube 4k and Netflix 4K HDR. Hulu obviously is bandwidth limited which might work for customers who watch old movies but their technology is not good for 1080P and modern technology.
Answer: It's hulu yet clearing the cashe every time before starting Hulu is substandard there overloaded
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