Hudson's Furniture

Basically the same as everyone else, heres what you can expect:

1. To pay for furniture that is either available or said to be on a short backorder. They may try to 'set expectations' and give a 90 day lead time

2. Wait patiently for that day to come, and go, with no fanfare. No emails, no calls, no robocalls, no texts.

3. You may get lucky and get an email a few weeks later with a new date that was also pulled from thin air.

4. Call in and complain. Be told other people are waiting too. Congrats - you overpromised and underdelivered - why would that absolve you of this?

5. Get automated email with a pseudo-apology that says they wont give delivery times until they can be sure

6. Get a new delivery date. Is my furniture finally coming?

7. Return to step 2.

This company is a joke. Their prices are set absurdly high so their sales bring them to a reasonable level. The quality is good, but that doesn't really matter if you can't get your hands on the product. Pretty sure this company's MO fits the bill for unfair and deceptive business practices. They sell-sell-sell with no sense of if/when they can deliver.

At some point Hudson Furniture needs to stop pushing the blame onto others and step up their customer service game. I'm tired of being told, "you're not the only one", " We don't know what's going on" or "it's not us, it's the times"

We placed an order in May with a 50% deposit and over 7 months later, we have no idea when or if it will come in. To make us feel better about our situation the sales manager inform me they have customers who have been waiting for a year to receive their orders. I'm not sure what to do with that information, but I feel like there was a hidden message in the story? I understand we are not the only people in this situation and being told that multiple times does not make this easier or better. Continuing to sell product you don't have and have no idea when you will get in... is not okay!

You took our money and as the customer left me with very little options. Hudson Furniture has lost a customer for life.

I really want to give my business to family owned companies and not keep buying from Amazon. But there is no way I'll buy from Hudson's again. I ordered a Heron Lamp back in March and it just arrived today November 10th. Of course they expect you to pay everything up front so I paid a total of around $400 and didn't receive my item for nearly 8 months. I understand the supply chain issues going on and so my real issue isn't how long it took so much as the lack of communication and their attitude. I would get generic emails from them stating that the delay was beyond their control but beyond that there wasn't much communication. I was under the impression that the lamp would be delivered to me but when I finally figured out I was supposed to pick it up from their central Florida location they told me it would be an extra $80 to have it delivered to me so I paid it. Then when I stated I could not be there to sign for it when it was to arrive but to leave it on my porch they told me no. That really got me mad bc they have their own delivery truck and ppl so it wasn't like they delivered through another company that they have no control over. I was pretty mad at that point and I told them "Fine. I'll take off work to be there as long as my dealings with Hudson's is over at this point." It was then I got a very snotty email from one of their reps that stated that delivering to me was a "courtesy" that they made an "exception" for. I was really mad then as I paid $80 for them to deliver it and I had been more than patient with them only to be told they were doing me a courtesy. I can deal with having to be patient but the attitude I received was too much. I then called the store to see if I could ask someone else to have the delivery guys to leave it on my porch and someone took my number and basically said "someone will get back to you" but, of course, never did. I complained to the supposed owner about the entire issue but so far I have not received anything back and I know my message was received. It seems like customers who go into the store have a great experience but if you have to deal with online ordering it's a nightmare.
I should add this, too. I wanted to ensure that I had reason to give them a bad review (as I know it's hard to decipher someone's tone over email) so I had several other ppl read my exchanges with them and every single one of them described the attitude of the emails as "b****y." So it wasn't just my interpretation of the exchange.
All that being said the product is as it was described and I am very happy with it. The customer service was horrible and 8 months is just too long a waiting period without doing something for the customer in return. Even a simple "thank you for your patience" would have sufficed.

I bought the bedroom outfit and loved the style and quality so much that I purchased the same set for my dining room. My home looks amazing!

From incorrect addresses for delivery, to failure to return phone calls, to empty promises, and then outright rude behavior Hudson Furniture has something for everyone. I have never been treated so shabbily by a group of people who are supposed to be in the business of providing products and services. They specialize in the runaround "A manager will call you back in 24 hours" No call from said manager after weeks. Showed up in the store and was assured all will be ok only to find out they never wrote down the correct address. Because apparently it requires a managers knowledge and approval and the blood of a virgin sacrifice to do something as strange as put in an updated address on an existing account. I'm assuming at this point the actual lack was the managers knowledge level because this a group of people whose collective IQ is barely above room temperature. I would include a picture of the furniture I purchased but I never received it and it seems as though I never will. It is on a truck bound to an address where we no longer live and as usual Hudson has no power to intervene. I kid you not the actual statement when asking if we could just contact the delivery people was "We don't have a direct line, it is all handled by email". God help us we are at the mercy of the people who brought us SPAM.

Don't ever purchase anything from this company and expect to receive it. We ordered two tables one dining room one kitchen we were promised these tables in October it's now November we still have no dining room table. The dining room chairs that were shipped to us looked as if they had been already used. They gave us a very difficult time trying to replace these damaged chairs. We still have not received the replacement chairs. Our dining room table no one seems to be able to find. The factory tells us that it was shipped on the 14th of last month the warehouse tells us they have never received the order they don't know where it is now we get told it's not being delivered to the warehouse till the 14th or 13th of this month we still have no dining room table after spending over $4000 this is unacceptable I will never purchase another item from this companyIn my lifetime and I will make it a point to let others know of the failings of this company.

WARNING: DO NOT BUY FROM THEM We spent $8500 on some living room furniture. They delivered it piecemeal over 4 mths, sending the wrong chairs, the wrong sofa and screwed us over on pictures we bought. Charged us double and we told them to forget it. Even had it in writing and they slimed out of it. No one gave a crap about us from sales manager to general manager to top brass. We had been ( note "had") 20+ year customers and they told us " that doesn't matter to us". Don't k ow what happened to them but this is the worst I have been treated in my 61 years of dealing with any type of retailer or any company at all for that matter. Stay away from these degenerates!

We purchased 2flex Steel Leather recliner Couches and 1 Matching Leather recliner chair For over $6000, and purchased the extended warranty with Furniture Care. Where recliners fit together, there is a 2" Gap where it should fit tight. Warranty company did nothing to fix the 3 pieces and just took pictures and said it was wear so no coverage. Went to Hudson Furniture to see new couch to see if it fit tight and it was. They just said they could do nothing and just deal with Warranty Company. Poor service by everyone. Warranty is paper only. Would not recommend Hudson or their Warranty..

I ordered a sectional sofa in January. When it arrived in April, it was clearly ordered wrong by the salesperson. He quickly assurred us that a replacement would be coming in June. Of course, no follow up by the sales person or the Store Manager during this time. Now it is August and for the 3rd straight month in a row, we are "assured it will arrive the next month" so that means September. I will never step foot in another Hudsons store ever. Good luck if you decide to purchase something from this store.

Ill start by saying I have purchased $50,111.12 worth of furniture from Hudson's Furniture in the central Florida area over the last 10 years. My review is judged upon all experiences combined. Therefore, not a emotional reaction to a poorly handled claim, yet overall judgment of Hudson's core customer values & service.

1st Delivery:
On my initial order all of my furniture was delivered a week later than originally promised. We humbly understood, things happen right? Well once delivered and brought into the house, 3 of the 6 pieces were completely wrong pieces of furniture. Over the next 30 days management worked at correcting the mix up and finally 47 days after original promised delivery we received our order correctly. It was exhausting to say the least.

2nd Delivery:
This order was a few years later and almost twice the size. Totaling over $30,000.00. Once again, we had wrong items shipped, end table & living room rug completely different than what we originally ordered. One damaged piece that required re-delivery and two hanging lights retailing for $1235. 00 missing all hardware! To conclude, two large lower hutch pieces were completely missing and after several days of the tops of the hutches just sat on the floor Hudson's management team declared the lowers to have been overlooked. Resulting in a higher bill overall as they apparently forgot to charge for the pieces in addition to even order them. This resulted in filling out all fiance paperwork all over again and a major inconvenience for my schedule.

DON'T FALL FOR THEIR WARRANTY SCAM!
To wrap up, although such continued poor experiences we have always appreciated the companies overall quality of furniture. However, we were duped into purchasing the extended warranty program for over $2000. 00 additional dollars! With the very aggressive sales team claiming bumper to bumper accidental protection for 5 years. Here we are 2 years into the program and face the unfortunate circumstance to need to utilize our invested protection plan after our kids scratched our living room couches while we were out of town on business. Only to find out it was all a sales ploy! We have spent the last two months emailing & calling the "claims department" where they have requested an extensive amount of photos, explanations, & repetitive information until I finally demanded clarity on the status of my claim. They concluded with, in their opinion the damage caused is "excessive damage!" Our contract of coverage billed to us & paid for 100% clearly states our claim situation & or circumstances are under the policy guild-lines and Hudson's is claiming "its a different department".

Please be very vigilante when dealing with their sales teams. They are doing all they can to close and close aggressively. However, the company as a whole has proven time and time again they lack the ability to honor and follow through on promises made and or services offered. I am now in the process of legally seeking recovery for my loss of investments and plan to help protect anyone interested in purchasing furniture to avoid getting taken advantage of by this company.

I will tell you my story about Hudson Furniture:
My husband and I were invited by the Clearwater store to go visit to get advantage of the good offer they were promoting and we did.
We bought a brown leather Sofa Top Grain and a Recliner matching the Leather as the one on the display was not the match we were looking for the Sofa.
So far so good. Well the Sofa was delivered and my husband, a senior citizen was at the house and signed as received, as everybody have to do it when you have a deliveredright? Wrong and I will explain later.
When I got home from work my husband told me that the Top Grain Sofa Leather brown color came with a big light beige spot, lets say they missed that spot when they dyed? I do not know how that happens but I have some notes from the internet that I attached, so it is obvious that Quality Control were not there when they finished to build the sofa, when they packed to send it to me and my senior citizen husband that wear glasses was the one who had to tell the delivered person about the problemYes!, it gets better. When we went to the store to complain and tell the Manager that we do not want another sofa from Hudson Furniture because we do not think they are trustful on what they promise and advertise, the Manager said that because my husband signed the papers as received he was accepting to change the sofa for a good one, we wait until she said she was going to do an exception this time, nice.
Better and better. We bought the Recliner to match the sofa, the designer help us to get the color to match, so we want to return the Recliner for obvious reasons and they refused to do it because it is a special order and the very little letters on the contract says Special Orders cannot be returned, OK sounds fare for other situations but that should not applied to us because we bought the recliner to Match the other Sofa and we do not trust the Company anymore, even the Regional Manager did not want to help us, she said it is on the contract, sure it is but it was their mistake, and how I could know this was going to happen? So before you buy you should think about all the situations and do not buy Special Order. Right?
Some notes from the internet:
Semi-aniline leathers or aniline plus pigments (AP) are dyed in vats with aniline dyes that penetrate throughout the hide so that the color goes all the way through the hide. However, the processing of semi-aniline leathers is taken a few steps further. After the leather is aniline dyed, a pigment color is applied to the top of the hide to guarantee a consistent color on the top surface of the hide. Next, additional finishes may be applied to the leather by hand or by machine to impart an antique look or some other special effect. Finally, a clear protective coating is applied to make the leather stain repellant and sun resistant. The sheen of this protective coating can be varied to give a matte finish or a high gloss finish.
Likewise, pure aniline leathers (A) are dyed in vats with aniline dyes that penetrate throughout the hide so that the color permeates and goes all the way through the hide. However, neither a surface pigment color nor a protective coating is applied. A hand antique finish may be applied. Because pure aniline leather does not have a pigment color applied to its top surface, there will be variations in color throughout the hide's surface. Also, the lack of a protective coating makes this leather more susceptible to staining and fading

I dont really know the leather Sofa they sold me how was dyed and missed that spot. Who knows, I have pictures
So be aware and go to a fortune teller before you go to Hudson Furniture in case you go through the same ordeal.

I paid $1400 for a desk. I bought the warranty. Hudson's rep told me it covers everything. What a lie. They sent a wise guy repair main to spray paint my desk. All wood furniture is like this he said. He also told me that file cabinets tip over 'its common sense'. Really. Buyer beware! My 12 yr old Staples desk was better quality and survived a 1500 mile move. Buy elsewhere. This place doesn't care about service or you.

I went to the store located at 1609 W. Brandon Blvd, Brandon FL. When I first came to the store I was excited! I saw the perfect cocktail table for my new home. In December I ordered the Marsden Cocktail Table and later in January returned to order two matching end tables. Spending almost $4,000 on the three pieces. There were five separate attempts to deliver this merchandise to my home. And on two occasions the delivery company came to my home to pick up the cocktail table, which I DID NOT HAVE. On each of the five delivery attempts, there was something wrong with the order, i. E. the cocktail table was not the finish, the legs and bottom portion of the table was delivered but not the top, the wood pieces for the end tables were not on the delivery truck. FIVE TIMES this happened! Ive physically gone to the store five times as well, trying to work this out. I receive apologies and a guarantee from sales representatives, General Manager Keith Hill and Sales Manager Jordan Perry that they would resolve this issue. All which proved meaningless! Not to mention the fact that I had contact the sales representatives and managers numerous times to get updates on the status of my order. Jordan even said, Im all over this! I get things done! Yeah Right! Why am I chasing them for merchandise I paid for? Finally, I HAD ENOUGH! I could not take it anymore! On April 7,2017 I cancelled my order and was promised I would receive my down payment refund. I was also told that if I contacted Synchrony Bank they would take the merchandise off the loan. Here it is April 19,2017 and I have NOT received my refund! When I contacted Synchrony Bank they told me the Hudsons had to call the bank to get the merchandise removed from the loan. I knew from my personal experience from this staff, IT WOULD BE A COLD DAY IN HELL before they did what they were supposed to do. So, I dont have the merchandise or the money I paid to Hudsons. I would be ashamed, as an owner, to have my name on this store. Its obvious they only care about the sale and dont follow-up/resolve issues that customers encounter.

Top money paid for very poor and cheap quality products that they sell.
Please go somewhere else for your furniture needs because you will regret it if you go to Hudson's Furniture. The materials are of poor quality and they don't cover any of it even with a warranty. I bought an electric couch and chair for more than $2500. 00 and couldn't even enjoy them. Within the first year they were tearing and the color was fading all over. I have been trying to get a resolution from them and they told me they could give me a $150 refund or a $400 in store credit for the $2500. 00 I spent. That is such an insult coming from such a reputable company that they claim to be.