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Hoveround Reviews Summary
Hoveround has a rating of 3.5 stars from 668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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I called and they said I wouldn't qualify because my insurance paid for a manual wheelchair just a few months prior. They were wrong. Then they said I needed a prior authorization from my doctor. My doctor sent them what they wanted and I received app from my insurance company.
They said Hoveround would have to also do an evaluation, but they could only come on Thursday.
I really feel like they didn't really want to sell me a power wheelchair!
The man that took my order was very very nice he knew what he was doing and it didn't take that long he made my experience worth my time and he was very knowledgeable
Jimie, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Would have been nice to know how long the phone call was going to take overall. Was put on hold for another rep and waited so long to the point that the original rep said she was still waiting for someone to pick up. If she came on again, I was going to tell her I didn't have any more time at the moment. So in the future you need to give an eta on how long this is going to take, people have other things to do.
Joshua, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at [email protected] and we will be happy to discuss your issue. Thank you!
The whole process was like a walk in the park. The staffs was very Pleasant and professional. I had my information ready and my insurance cards at hand
In just a few minutes they were able to get the paperwork started for my Hoveround, they even went out of there way to call my doctor for an accessment appointment to speed things up.
Thank you Hoveround staff.
Rosa, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Andrea was a great Costomer service person Matthew was an excellent person explaining everything well.
Carroll, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I love my new Hoveround. It is comfortable, well thought out, and fun. Using the joystick is a challenge because I live in an assisted living building in a small single bedroom. When I need to go down a very long hall to get to the dining room, activity room or physical/occupational therapy room, it is perfect. When I need to back up to maneuver around furniture, it is a challenge. And the fact that when going backwards I have to push right to go left, and push left to go right is tough to remember (I have NEVER driven a forklift or similar vehicle). I expect I will get the hang of it eventually, and I have some funny stories in the meantime.
Beth, thank you for your kind comments and high star rating! We are available at 1-800-96-HOVER if a client ever needs additional training. We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Chris instructed me on the use of the chair. Easy to use and helps me very much. I love the Hoveround electric wheel chair.
Barbara, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Over great company was satisfied with Matt the way he explained the chair
Jennifer, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Hoveround has met and exceeded all expectations when delivering and setting up my o-2 machine and my electric wheelchair as well. Customer service was very attentive to my needs and completed everything to my satisfaction. Thanks to the employees who helped me.
Antonio, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Delivery man was very friendly and explained everything.
Patricia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Rodger was great how many times I have to say he was great great!💕💕💕
Phyllis, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Great job thank you for helping on renewing me for a new hoveround
Sophia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
It was great experience she explained everything answered my questions very friendly
Jihana, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
The gentleman that came and delivered, my chair was awesome very intelligent very polite. He deserves 20 stars.
Telrina, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Everyone I talked to was very helpful, knowledgeable, and very willing to help me. You have wonderful stsff.
Diana, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
We got a interview then proceeded to get evaluated by primary care doctor now waiting for next steps.
Parthenia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Hoveround literally called me 5-8 times every single day! I had my appointment with my doctor & she quickly sent back her part. I didn't hear anything for OVER A MONTH! I had to call hoveround myself. I got put on hold 3 times having to be transferred to 3 different people! I was told I will be getting a call back in about 2 weeks! This is ridiculous! So I have NO IDEA WHEN I WILL BE SERN OR IF IM EVEN APPROVED TO GET S CHAIR THROUGH MY INSURANCE!
Melanie, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at [email protected] and we will be happy to discuss your issue. Thank you!
I talked to Samantha on the phone. She was so nice and such a good and caring listener. The whole experience was enjoyable. I would recommend Hoveround to anyone.
David, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I started the process in May with another company to get a chair for my mom then in August had a switch companies they gave me the run around until October. Then they finally said it would be another 3 to 6 months to get a chair so I called Hoveround in November my mom got a new chair delivered on December 3...this company has been wonderful customer service is great the call and keep you informed I would recommend them to any and everyone. Thanks for giving my mom the chance to get around and do the things she loves and need to do
Adelle, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I need the wheelchair to function so it is in constant use. But at this age, changes don't come easy and the over sized chair is challenging in a small apartment. It is a very comfortable chair and I really appreciate the power.
Rebajean, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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John, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at [email protected] and we will be happy to discuss your issue. Thank you!