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I'm truly glad to have my Hotbit account restored. The launch of the new website, hotbit.us.com, along with the smooth account merge and KYC process, completely changed my perspective. I'm especially impressed by the fast withdrawals and genuinely appreciate the significant improvements made.
The company did so little to earn customers trust before but this is indeed big. They recently started helping customers gain access to their accounts and assets. I have gone through the procedures.
I am extremely upset,i previously had a lot of money in my hotbit wallet but now i have lost all of them and my balance is zero.I was shocked and confused as to why this is happened,i beleieve i am not at fault and i tried contacting the customer service but they never respond to me.
My account was reactivated after following the procedures to reactivate account and only then was I able to make withdrawal. I got assistance on the website and also received emails from them that helped me with the withdrawal process.