HostwindsReviews 675

I purchased an SSL certificate. I contacted customer experience asking what the typical estimated time is for it be become active so I could know how to proceed in the short term. Product is still unavailable and ticket has been escalated to Tier 4 tech support to answer the estimate question which I still have not received an answer to this basic question. Not sure how the actual product is since it still has not been activated but tech support experience has been below basic expectations...

My domain name is unavailable due to some issues with domain registration. The customer service has been helping me, patiently and responsible. Although the domain name registrar is still under maintenance and the problem has not been solved, I really appreciate the answer from the customer service and help me with the query. Thanks

While the VPS worked fine, when I canceled the VPS in September, they continued to charge my credit card. Even today January 1 2022, they still continue to charge my credit. It's like they won't let you cancel. I'm probably gonna have to end up calling my cc company to block them from future charges. 4 times I have asked to cancel and they just won't cancel the service. Crazy

I am already a hostwinds dedicated server customer, adding a bigger server. The hosting service itself is pretty good. The setup process is, in my opinion, unnecessarily slow. I got a message eight hours ago that the setup was complete, just need to activate windows. Then crickets.

Very good service and easy to use. Thanks very much.

I've tried many hosting resellers, most of which are quite pricey. Hostwinds didn't look all that professional but after going through the process and the support team assisting me so quickly I'm impressed - keep up the good work!

I was sent a message by someone claiming to be from O2, stating there was a problem with taking payment. O2 don't take payment at the start of the month, and their number is saved. When I highlight the number as spam and block it, it comes back as being via hostwinds site. So, can anyone set up a spam number and run it from there.

The WORST customer service EVER!

So my sites are COMPLETELY REMOVED from the server and they refuse to help me. It seems like the server is hacked but they take no action.

Now 2 weeks later not only my sites have been COMPLETEL REMOVED (like from the one day to the other day - all files completely GONE) also the email boxes with some important emails in it are also COMPLETELY GONE!

IMAGINE: your site and your emails completely removed and ALL THEY ANSWER IS THIS:

"Thank you for being so patient.
Kindly note that the deletion of files is not done from our end. We could see that the main configuration files for emails have been removed which has created issues with emails. Please note that we have not removed any files from the server.

We have checked for backups but couldn't find anything to help you restore the emails and domains.
Unfortunately, we are helpless.
Thank you for your understanding."

Easy and reliable. Able to renew easily, good warning emails before expiration.

The best hosting I've ever used, looks like I'll be moving all my hosting here

It would have made my review a five star if brief documentation on the setup of WHCM were made available. I did get an email but didn't see it until I had tinkered in Cpanel looking for a way to launch/install WHCM manually.
Also, as a reseller I would have liked better customization options for my domain page.

Total package is honestly presented, though DDoS cost was a hit. I did use two of your sales associates and it was nice to have human beings to talk to.

AFA as after-the-sale support, I have mixed reactions. Too many tickets are generated, and often the responses can be characterized as 'before we can do this, you need to x, y, and z." That said, I accept that I do need to learn more -- even as a 38-year veteran of the software industry -- and I buckle down.

Overall, I think HostWinds is a resource that I can use and value for their service. They certainly work hard to help within the allowed constraints of their processes!

没有引导的我，在一步一步艰难的寻找着方向，不懂的如何去使用域名连接服务器，只能去搜索，可能是我不会提问的智慧，所以现在还没搞定

I've used Hostwinds for years and your customer service has always been top notch!

Fast and easy to setup with good prices. Great for me

Customer Service and Help was genuinely superb and they helped me with everything.

Great super easy, excellent services quick response

Best bang for the buck for someone with limited money and resource

Customer experience is very good with Hostwinds, and the support is always available.

Windows Unmanaged VPS is fast. Hostwinds' staff is patient, friendly and forever helpful! They always put their customers 1st :) Hostwinds is one of the best service providers in the market!