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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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I thought it was a good hosting apace, it seems i am wrong
Hey Cate,
We don't want you to think that. Let us help. We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Renewal prices are too high last year i paid $359.40 and this year renewal fee is $ 419.40
Hi Muhammad,
Oh no! We definitely want to see if there is anything we can do to help you out with that. Our escalations team will be in touch soon to see how we can help. Thank you for the feedback!
Marissa
Customer Advocate at HostGator
Very quick customer response and solved my issue within a matter of minutes. Highly recommended.
Hi Amanda,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Search but now I regret it because of this interruption
Hey James,
Sorry for the interruption, but thank you for your review!
DJ
Customer Advocate at HostGator
My next place to purchase everything related to online business.
Hey Sohail,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
I have heard about it, and i decide to test its service performance
Hey Ayman,
Thank you for your review!
DJ
Customer Advocate at HostGator
On firefox I was unable to log in to the control panel. The login page refused to recognize my email address and would not put up a password input. Is this because I am running uBlock Origin on firefox? You should not be using advertising cruft during admin login.
Hey Peter,
That is interesting. UBlock Origin might be causing the issue but we will take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Because of online recommendations especially the YouTube steps to create a website.
Hey Nsisong,
Thank you for your review!
DJ
Customer Advocate at HostGator
Professional and complete services with spanish people
Hey Oscar,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Many years ago, on price, but customer service is horrible and the "QuickInstall" One Click installs don't work. Very frustrated. Tried to install MOODLE and CLAROLINE multiple times, never worked.
Hey James,
We have moved away from Quick Install and now use Softaculus. Let us help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
1) It have plan that I can pay monthly (other variants had only annual plans). 2) It "felt" from the start somehow right (intuitive feeling). 3) Some other thing that I can't explain. So 1 and 2 and 3.
Hi Ivan,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Have been trying to cancel my account and the website fails to respond to the 'cancel' action...
Hi Jeff,
Oh no! We absolutely understand how this could turn into a frustrating situation. We want to look into this and do what we can to get this resolved for you. That being said our escalations team will be in touch soon to help you out. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I am trying to get my existing site migrated over for a week and never received a "we are working on your request". Contacted Support and they struggled to find my request but assured me it exists. Told me to wait 72 hours. That was 5 days ago. I still don't have a confirmation that my request exists and honestly I don't think there is a request and I don't think anyone is going to contact me back.
Hi Bradley,
Oh no! It's unfortunate to hear you have been running into these problems while using HostGator. I have brought this to the attention of our escalations team and they will be reaching out today to get this resolved. Thank you for letting us know.
Marissa
Customer Advocate at HostGator
Hola Janet,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Janet,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Getting bombarded with solicitations via email and phone. I just wanted a domain and hosting. Please advice on how to stop the solicitations.
Hey Ari,
Sounds like you may not have Domain Privacy. We have asked an Escalations Manager to reach out and see what is going on.
DJ
Customer Advocate at HostGator
Pricing.
I'm having trouble figuring out how to have my own hand-coded website hosted on my domain.
Hey Brian,
We will get you answers. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I chose them for a recommendation. But so far my first exercise (to point my domain to hostgator) has not worked! This is going to be my 4th tine with customer support. And the last time I triple double checked everything! Very frustrating
Hey Carolynn,
Let us take a look into this. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Appears to be user friendly for novice website user
Hey Brooke,
We are definitely user friendly for people of all skill set! Thank you for your review!
DJ
Customer Advocate at HostGator
The price is the best and the interface is easy to use.
Hi Micah,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rodrigo,
We aren't too sure what this means but we are thankful for the 5 star rating! Thank you!
DJ
Customer Advocate at HostGator