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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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I thought it was the best all around fit. Good service at the right price.
Tyler Moore did convince me to choose HostGator with his discount he offered on his youtube channel. But, until now, I think the platform is so well organized and easy to use. I will probably upgrade my hosting soon if I get more clients. Thank you very much
Hey Christian,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Hey Naif,
Is everything okay? We want to find out. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
Para mi trabajar con hostgator es lo mejor que me ha pasado solo puedo decir cosa positiva
Hola David,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello David,
Thank you for your review.
DJ
Customer Advocate at HostGator
Very easy to set up. Brought in my own code for a website and everything imported very easy and had many video to help if there was any confusion.
Hey Hunter,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
You do not make it easy to cancel your account, I am trying to prevent you from taking my money and it's difficult.
Hey Brian,
We are sorry to hear you wish to leave us and found the process difficult however we have checked and it does appear that your account has been cancelled. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
Customer service, reliability, Wordpress included, high ratings.
Hey Brian,
Wow! All great reasons to go with HostGator! Thank you for choosing us!
DJ
Customer Advocate at HostGator
Finding out the domains I bought were not registered. Contacting support to find out why.
Hey Travis,
We would love to help and look into this. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
I had some experience with it years ago and it seemed like a good company
Hey Aleta,
We are a pretty good company aren't we? Thank you for your review!
DJ
Customer Advocate at HostGator
There was some misunderstanding in billing cause I got charged three times and somehow from one form I have two hosted websites
Hey Ruben,
We would be more than happy to help with this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Todo muy bien, ayuda, soporte, servicios.
Hola Fdodelapena,
Gracias por tu reseña.
DJ
Defensor del cliente en HostGator
Hello Fdodelapena,
Thank you for your review.
DJ
Customer Advocate at HostGator
Don't have separate areas of the company so when you expect to get one type of service you get something completely different if you make a mistake.
Hey Jason,
We hate to see you cancelled with us but we would love to wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
I was locked out of my website yesterday and I do not know why. I was asked to change my my password and entered the same one I had before and Host Gator accepted it. I find this strange. Most sites will not accept the same password that was used before. I hope I can get back to editing my site. doodlegugsstudio.com
Hey Abe,
Have no fear, we are here! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
Por que me lo esta recomendando neetwork business school y soy alumno vitalicio y me da confianza su alianza con hostgator. Gracias
Hola jorge
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Jorge,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Its the best hosting company with good hosting plans
Hi Onebe,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Web designer recommended it and the price was good.
Hey Helen,
We do have pretty decent prices! Thank you for your review!
DJ
Customer Advocate at HostGator
No clear steps descriptions to follow. Problem to get to the WordPress dashboard.
Hey Carlos,
We can get you the help you need. We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I have tried to set up an additional domain name for a new website that I am creating. I was charged the fee for the 2-year plan but now when I try to access it gator.com is showing it as not registered. I reached out to customer service/ tech support and was told it should be updated in 24 hours, but that has not happened either.
Hey Melissa,
While we aren't Gator.com we can see what we can do to help! We have asked an Escalations Manager to reach out!
DJ
Customer Advocate at HostGator
I didn't. I cancelled and your customer service is horrible
Hey Kaneicia,
We are sorry to hear that you cancelled but we wish you luck with your future hosting endeavors.
DJ
Customer Advocate at HostGator
Wordpress would not install... my manual upload also don't work... tried live chat that also didn't help
Hey Fahim,
Have no fear, we are here! We have asked an Escalations Manager to reach out and assist you with your WordPress installation.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey CJ,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator