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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Slow from payment to web editing. I tried chat and no one responded.
Without changing NameServers, I'm unable to point A records from my Domain to HostGator hosting. My Domain is registered with Cloudflare; therefore, I cannot change nameservers...
Hey Sahil,
Let us see if we can get that figured out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I used to use Hostgator. I left because of cheaper hosting. Now I need better hosting that only HostGator delivers.
Hey Robert,
We do deliver great hosting! Thank you for your review!
DJ
Customer Advocate at HostGator
I have a problem as i have grey hair and I am not ten years old. Our first phone had a handle to call the exchange. I need hosting to advertize my four books
Hey James,
Thank you for the kind review!
DJ
Customer Advocate at HostGator
Been with you many years but think it was TV advertising initially
Hey Gail,
That was a long time ago. Thank you so much for your patronage and review.
DJ
Customer Advocate at HostGator
Seems you guys offered a free domain after that I paid for the hosting price. Still, I couldn't connect my domain on my website, Why it's taking too long than As usual. It should be more simple and user-friendly. Thanks
Hey Saidul,
We definitely want to get this taken care of. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I thought it would be best to stay with the host for a domain that i am transferring to-but I keep to have repeating the process. I just received an email saying I needed a PIN to continue the process. I did this twice already- I HAVE a PIN that support provided me days ago.
Hey John,
We would love to get this resolved once and for all for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
A lot of youtubers including WebYoda and Tyler Moore told me it was great and so far it has been a pleasant experience
Hey Devon,
We just love hearing this! Thank you for your review!
DJ
Customer Advocate at HostGator
I have done business with you in the past with excellent results
Hey Robert,
We just love hearing this. Thank you for your review!
DJ
Customer Advocate at HostGator
I am trying to do a migration, but my ticket got closed and when I reached support they said that would reopen it and continue the process there, which didn't happen... The whole issue was with namecheap, and due to this delays (caused by inode number of files in trash) I now have to pay them another month fee, while my ideia was to terminate it as soon as I hired in here, but can't untill the migration is done, so the lack of feedback on the ticket, and the Request Migration form not working as it should (fails on give feedback on error, and checking the network tab it shows a CORS error), I am unable to make the migration happen... So I'm paying for 2 hosting providers, and frustrated at both =/
Hey Renato,
Let us get this straightened out once and for all. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Thank you hostgator very easy to use and very efficient
Hey Khalid,
You are most welcome. Thank YOU for your review!
DJ
Customer Advocate at HostGator
You helped me a lot and I am finding my way much easier than ever.
Hey Michael,
We are so happy we could help. Let us know if you need any further assistance!
DJ
Customer Advocate at HostGator
It has been over a full day and the new hosting I bought is not set up correctly after contacting support! They created ticket ******* for level 2 tech to call me within 4 hours and assured me they will and I never got a call back.
Hey Mark,
We will get you that phone call. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Took my money for a 36
Month hosting and then turned off my website
Hey Cliff,
It looks like you cancelled your plan back in July. We have asked an Escalations Manager to reach out and clear things up!
DJ
Customer Advocate at HostGator
Very difficult integration so far. Customer service has been a problem as well. Unresolved problems.
Hey Jarrett,
We hate to hear you are having issues so we have asked for some additional assistance. We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I was been promised that I will get good support once I switch from Godaddy to HostGator. But am not getting any good support in transfer of domain
Hey Darshana,
We would be more than happy to get you that great support! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I have tried to cancel this product but you billed me anyway and received payment from my bank of $60.00. I want a refund of this item and cancel my account.
Hi Haiyan,
Oh no! We definitely want to get this looked into and see what we can do to make it right. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
It was easy to use before, now I waited for hours for my domain to work and now it is still not working?! The inconvenience sucks.
Hi Rus,
It's unfortunate to hear you have been running into this problem with your domain name. We would be more than happy to take a look into this and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
Your chat is stuck on loading screen, by searching the internet it seems to be e a recurring problem (chrome), Fix it or loose Clients
Hi Sam,
Oh no! We definitely want to get this resolved as soon as possible. I have created a case with our escalations team as well in order to reach out and see if there is anything we can do to help you out. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I bought my domain name and hosting package last week I still cannot get to the manage part to build the site and the domain name is not live when searched for. Is this a scam. Steven Johnson email *******@aol.com
Hey Steven,
We are definitely NOT a scam. You can best believe we will be getting to the bottom of this. We have asked to have an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Robert,
We would be more than happy to get you someone! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator