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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Having trouble finding a step by step instructions on what to install to get my site up and running (the first time)
For the initial pricing but I have had a real hard time getting domains and things set up over the past day since creating my account. Many support chats as well unfortunately. Never had to do that with Bluehost...
Hey Daniel,
We are more than happy to help. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Great -- when I had question you answer them -- you also help me walk through other problems when needed.
Hi Clifford,
We are always happy to hear this. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
It was reasonably priced and gave good service for the first 3 years. However, as I'm about to renew it is charging 3 times more for three years. Sadly, it is too much. So, I have to leave. However, I really liked the service.
Hi Mohammad,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Site went down but was quickly restored by support. Very good experience with tech.
Hi Rod,
We are always happy to hear this. Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
As expected, I got all I need for my site to go live. Thank you.
Hi Chee,
Thank you for choosing HostGator!
Marissa
Customer Advocate at HostGator
Good, made easier, thank you, need promotion code for more business please
Hi Johnny,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
The experience was good and timely. Kind of ridiculous to have a 50 character minimum!
Hi G.
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I wish I could see my live chat history. I would wait for 30 minutes for a response, step away from my computer for 2 minutes and the chat ended and I couldn't see the technician's response.
HI Sean,
Thank you for the feedback!
Marissa
Customer Advocate at HostGator
It was super easy to set up and I had a great pagespeed for the first few days but it has been slowing down as I add more content.
Hi Eric,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
The learning curve is somewhat steep, but still manageable.
So far experience has been great. Hoping to get some activity.
Hi Robert,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Pretty simple process for someone who hasn't done this before. Remember to be patient for your site to come online (day or two).
Hi James,
We are always happy to hear this. Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
My site still isn't showing up. I think I must be missing something.
Por el momento excelente, no hubo errores ni fallos de carga. Gracia!
Hola Solana,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Solana,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I've engaged myself with hostgator, because of it's best performance and reliable 24/7 and 365 days services. The best hosting website ever.
Hi Phakoago,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Good price when comparing with other domain providers
Hi Aldinei,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Was reminded that my credit card information needed to be updated.
Hi Barbara,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
So far they are brilliant. I have been able to perform my web opt with their furnished platform as a hosting and domain provider. Good wishes to them.
Hi Aliz,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Its been terrible. You have failed repeatedly and it continues to this day. When a person pays for a years worth of service in full THEN THAT WHAT THEY EXCPECT TO GET.
Hi Brian,
It's unfortunate to hear you have been running into problems while using HostGator. Our escalations team will be in touch soon to see what we can do to make things right. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
Very Quick Service and response from support. Site help section has a lot of information that is easy to u derstand.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Hes,
We would love to get you up and running! We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator