On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You guys have good prices, fast speed, good support
Habit, flora and fauna of and plants creatures and mushrooms
Hi Antony,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Well done and got all the help I needed and got it on time
Hi Jama,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Until many issues appeared and is still appearing for my website
Hi Karim,
Oh no! I have asked our escalations team to reach out and assist. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
Did NOT have access to my email since april1 had to call an it person to fix it said I should use google instead of hostgater
Hi Macey,
I am very sorry to hear this. I have asked our escalations team to reach out and see what we can do to be of help. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
Host Gator sales connected me to their SEO services which turns out to be contracted to SEOGears. They have essentially killed all traffic to my Website. They don't not appear to care.
I was satisfied and that is all that should matter
Hi Linda,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
The address on he registry is incorrect. I have asked for the information to be updated for my business, to fix the issue and this has not been done. Customer service representative kept me on hold for 45 minutes, but still did not resolve me issue. I should be able to update my info per my new webmail *******@elitebankruptcy.net and the correct contact information. I have had several interactions the failed to complete my request. The next step is getting a new hosting provider. Please fix this immediately
Hi Veronica,
It's unfortunate to hear you have been running into these issues. We have asked our escalations team to reach out and assist in any way we can. They will be in touch soon, thank you.
Marissa
Customer Advocate at HostGator
The tech walked us through the steps we needed to "point" our domain to Hostgator. It was seamless and it worked.
Hi Linda,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
When using hostgator it has been pleased never had any issue at all.
Hi L,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Issue had to be resolved by someone other than help desk. This was an easy fix. I even told them how o fix it. I just didn't have access to IIS.
Hi Jeff,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It's my first experience with a professional service
Hi Richard,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Hi Eric,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I could not cancel this plan when i had to shut down my company 2 years ago and am now on disability for a heart defect which i can provide proof for and do not have $250 period
Hi Caeleb,
I am sorry to hear you have been running into these problems with HostGator. Our escalations team will be in touch soon to make sure you will no longer be charged for anything. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Amazing & excellent service. Customer support very friendly and solve my problem. They already give me tips and many new function build up my website. Thank for the support
Hi Kamarulhizam,
We are so happy to hear you feel this way. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Just fabulous, thank you. Sooo much better than my last host. Everything works perfectly and very few adjustments.
Hi Paul,
We are so happy to hear this. Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Needed a site restore. HostGator representative was able to restore my site to a previous back up date. Now site is live again!
Hi Vinh,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
So far so good. No complaints. I think that I may be working with Host gator for years to come.
Hi Michael,
We are very happy to hear this. Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Good experience. Helpful Live Chat feature resolved my problem immediately.
Hi Hak,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Was great issue resolve in 1 interaction the agent fix it he was polite and even provided recommendations on the issue
Hi Dave,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Talal,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator