On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
HostGator is fully wind-powered, unlike some of the competition, and is not locking us to WordPress only
Both of these are great!
Yes site is east to use and if I have a question I can call or use chat.
Hi Paul,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Easy control panel, but it seems they've made it complicated, so I' m not so sure if I will continue to use it.
Hi Aod,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Hi Omary,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
It was a good hosting co when I signed up 5 years ago.
Hey Swami,
We would love to know what changed. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Price first, service second when I added my additional domains.
Hi Michael,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Muy buena Calidad y relación de servicio y precio.
Hey Ricardo,
Thank you for your review!
DJ
Customer Advocate at HostGator
Clean interface, functions easy to locate and navigate.
Hi Carmelo,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Saw a tutorial on a website that used Hostgator and it seemed to be good.
Hi Ninja,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
The customer service/support is almost always great
Hi Sarah,
We are always happy to hear this. Thank you for the awesome feedback!
Marissa
Customer Advocate at HostGator
Better, issue was resolved by technical representative but still worrying because 250 MB memory size is low, at least should be 350 to 500 MB
Hi Khurram,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Effective customer service and quick help response!
Hi Fernando,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Great hosting provider and other services. Great customer service. A+++
Hi Sunil,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Their customer service is the best out there. No matter the issue or the time of day, the support team will solve anything!
Hi Andrew,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
So far so good. I had an issue getting setup on FTP but your customer service helped me. I enjoy being able to talk to someone on the phone rather than a chat window.
Hi Eric,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
This is much easier than I thought. Thanks it's quite clear.
Hi Marcy,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I choose HostGator because of their quick production custom support
Hi Nixon,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
It was recommended by a friend and its the best. The absolute best!
Hey Craig,
Thank you for you review!
DJ
Customer Advocate at HostGator
Nice server need to work on support part, please work on it
Hey Michael,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nick,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator