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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Your feedback and customer assistance is too poor, billings info don't get to customer on time and you block off e-mails without prior notice,
Hey Temidara,
We hate to hear that you feel this way. We will reach out and see how we can make things better.
DJ
Customer Advocate at HostGator
Convenience and support excellent. Pity about Hook & Hike pricing
Hey Rob,
Thank you for your review!
DJ
Customer Advocate at HostGator
The account is a bit pricey and I was stuck with a Microsoft account that I don't use because the Host Gator agent didn't advise properly relative to domain permissions
Hey Claudine,
Let us take a look into the Microsoft issue and see if we can fix that.
DJ
Customer Advocate at HostGator
The package is raised from 25$ to 35 $ without any added features so couldn't have ability to pay
Hey Betracer,
We would be happy to look into this for you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Hey J,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Your customer support team is not professional & expert, it take more time to explain for solving issues.
Hey Amin,
We would love to hear your feedback! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The Technical support is awesome. However, having many issues with slow loading time for both my front-end website and back-end (editor).
Hey Pierre,
Feel free to give us a call or chat and we can look into that for you!
DJ
Customer Advocate at HostGator
I recently transferred my website from one host to HostGator. The entire process was smooth and fast. The HostGator service was really quick in responding and very supportive, which gives me trust for potential future issues. I am happy to have HostGator as my new host. Thank you.
Hey Tara,
Thank you for your kind words.
DJ
Customer Advocate at HostGator
I've now tried 3 times to update my MX record on my DNS and your tech support is apparently incompetent. Sure wish I could make these changes myself!
Hey Elijah,
We can definitely help you out here. We will look into this and reach out.
DJ
Customer Advocate at HostGator
What surprised that they responded so fast the chat is a excellent resource thank you very much!
Hey Jay,
Thank you for your review!
DJ
Customer Advocate at HostGator
It's good. I doo ok my know what else to say but it's good
Hey Jarrod,
Thank you for your review!
DJ
Customer Advocate at HostGator
Best customer service, very easy, flexible, affordable and 1st choice
Hey Enil,
Thank you for your review!
DJ
Customer Advocate at HostGator
Me agrada su velocidad y sevicio de respuesta
Hey Pablo,
Thank you for your review!
DJ
Customer Advocate at HostGator
Great tech and pricing, easy to use portal, and fast and friendly service.
Hey Caleb,
Thank you for your review!
DJ
Customer Advocate at HostGator
Well known good reputation always treat me with kindness
Hey Louise,
Thank you for your kindness too!
DJ
Customer Advocate at HostGator
I have had you guys for a few years and recently paid for a few more. The sign on part is driving me zany. Why can't i just sign into web builder as i want to edit my site
Hey Scott,
We would love to help out. We will have an Escalations Manager reach out once we get your case created.
DJ
Customer Advocate at HostGator
Reliability, Awesome the best in the business great
Hey John,
That we have! Thank you for your review!
DJ
Customer Advocate at HostGator
Updated my server settings so that my website no longer functions. Customer service has been zero help. Looking for another hosting company now.
Hey Brian,
We hate to hear this. We really would love to keep you. We will be reaching out to see what we can do.
DJ
Customer Advocate at HostGator
I have HAD it with your service! I am in the process of transferring BOTH of my domain names OUT to a different host, because I can't get ANYTHING done! Your staff don't speak proper English, and I ALWAYS have a $#*! of a time understanding them, and THEY also have a $#*! of a time understanding ME. Any time I present a problem to you guys, you don't even READ my problem! You just pick out the words you can understand and go with that. Well lemme tell you something! That is NO way to run a business! You have just lost me to IONOS!
Hey Sean,
We hate to hear you feel that way. We do want to wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Facelove,
Well that is a bummer. We will be reaching out for more information.
DJ
Customer Advocate at HostGator