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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Quite confusing at times but I put that down to the fact that I am 77 and can no longer concentrate well on technical subjects.
Long ago. 2002. I don't remember. Any reward for my 20 years as customer?
Ive been a member for quit a few years with no problems
Hey Willie,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
My site has crash or been inaccessible now 6times in as many months. They keep saying its fixed and it crashes again. I offered to pay for the SSL, but was told the free one was just fine. The hosting service has t been terrible.
Hey Aundre,
We hate to hear this. We want to look into this. We will reach out when we do.
DJ
Customer Advocate at HostGator
I trust in HostGator. Each plan has a good offer of services and very attentive support.
Hey Luisa,
That's what we like to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Even though I've updated the PhP my site still gives me an error to update it. And for some reason I'm getting a "You Don't Have Permission to Access this page" even though I'm the only one on the account. Also, you're "Chat" is a joke. You know it's probably a chat bot and it never appears.
Bull$#*!
Hey Steven,
We don't have chat bots. They are all live people. We will take a look into this and see what we can do.
DJ
Customer Advocate at HostGator
My site has been hacked and you've done nothing about it
Hey Andrew,
We can only do so much when it comes to a hacked site but we want to help. We have asked an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
I have used HostGator for a number of years and it has proven to be a great platform in addition they have excellent customer service unlike most hosting websites.
Hey Phillip,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
My cousin told me about you. He said you were probably the best -- better than Go Daddy.
Hey Fred,
Your cousin is a smart cookie! Thank you for choosing HostGator.
DJ
Customer Advocate at HostGator
It takes your team too long to solve issues; I was told that renewing a simple SSL certificate was going to take 24 hours and it has taken over five days. I spoke with several representatives and that last one talk to was the one who updated the certificate; however, the issue of not having a secure website still persist after two days.
Hey Francisco,
We try to handle things as quickly as possible. We will have someone reach out and assist.
DJ
Customer Advocate at HostGator
A snap to set up and use! We selected Host gator over several other companies.
Hey Steven,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
So far so good. Never had any down time. Easy user interfaces and apps for management.
Hey Stephen,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have three sites only one up and it took over a 6 months with customer support to complete the migration to Hostgator. The second one I and my web associate spent another half year trying to get it established. It is now a year and it is still not functioning. So NO I do not think after spending literally hundreds of hours working on this, with no success even one star is to much. I could not be more upset!
Hey Phillip,
We need to look into this. That doesn't sound like an ideal experience. We will be reaching out.
DJ
Customer Advocate at HostGator
Reliable hosting and support whenever I have queries
Hey Charles,
Thank you for your review!
DJ
Customer Advocate at HostGator
Only good hosting company left in the entire world!
Hey John,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
HostGator was recommended to me by an affiliate marketer. I got it because I didn't know any better. It's just difficult to navigate.
Hey Ruth,
We would love to help. We will be in contact soon.
DJ
Customer Advocate at HostGator
Warning emails went to my spam folder and I was not aware my site would be turned off
Hey Sydney,
That is no good. We will look into this and reach out to you.
DJ
Customer Advocate at HostGator
I've been with hostgator for a long time and it is the best hosting service provider ever
Hey Marwa,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have contacted support several times about the issues with my website telling me that it is unsafe, error messages and the website just showing writing and no images. After over 2 months it still continues to do this. I can not even get logged in to do any editing now. I also have the issue saying my website is not https and that was supposedly fixed 2 months ago. I can not get any customers on my site as long as these issues remain!
Hey Sherieanne,
We would love to get this fixed. We have asked for an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
24-hour contact, scalable, ability to host, ecommerce
Hey Michael,
All good reasons to choose HostGator! Thank you for your review!
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Frank,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator