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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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The Best Hosting In The World
May 12, 2022

The best experience, I sleep peacefully, because I know that I am in the best hands, they always attend me with a fine attention and are very kind, professional and efficient in what they do... I do not change it for anyone, I have been with hostgator for 10 years and I am happy...

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Yolanda,

That is awesome. Thank you for your great review!

DJ
Customer Advocate at HostGator

Argentina
1 review
0 helpful votes
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Very good service
May 12, 2022

Uptime always, very good experience and very well speed. Thank you.!

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Pablo,

You are most welcome. Thank YOU for your kind review!

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
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Excellent
May 12, 2022

I have always had very good service from HG! Highly recommended!

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Derek,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

NL
1 review
0 helpful votes
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Founder
June 11, 2022

Using hostgator was indeed a smooth experience and I got what I wanted.

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Patrick,

That is great! Thank you for your kind review!

DJ
Customer Advocate at HostGator

Massachusetts
1 review
0 helpful votes
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Smooth Experience
May 11, 2022

Everything went as expected and it was a smooth process.

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Ken,

That is so good to hear! Thank you for your review.

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
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I don't understand why I am getting this survey... did my hosting period end?

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Michele,

We are so happy to hear you are pleased. Thank you for your review!

DJ
Customer Advocate at HostGator

Saudi Arabia
1 review
0 helpful votes
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Awesome!
May 11, 2022

Great Services, i've been using such services for almost 4 years, and i'm very happy,

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Ihab,

We're happy that you're happy! Thank you for your review!

DJ
Customer Advocate at HostGator

Ecuador
1 review
0 helpful votes
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Great assistance
May 11, 2022

They have the best and fastest way to assist customers.
I've had a few issues with emails, but they solved automatically within a few hours.

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Alejandro,

That is so good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Nigeria
1 review
0 helpful votes
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Good
May 11, 2022

You guys have been doing alright. But you need to make your site and products user-user-freindly

Date of experience: May 11, 2022
Reputation T. — HostGator Rep
over a year old

Hey Emmanuel,

Thank you for your feedback. We greatly appreciate it.

DJ
Customer Advocate at HostGator

Ecuador
1 review
0 helpful votes
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Expensive
June 10, 2022

So sondkdbdlsvdkdhwwjdisndudbdhfudbdjwudbdhdhdbdudjdje

Date of experience: May 10, 2022
Reputation T. — HostGator Rep
over a year old

Hey Esteban,

Thank you for your feedback.

DJ
Customer Advocate at HostGator

Minnesota
1 review
0 helpful votes
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The host of all hosts
May 10, 2022

Hostgator is a platform that allows anyone to truly become a webmaster

Date of experience: May 10, 2022
Reputation T. — HostGator Rep
over a year old

Hey Shahied,

Thank you for your kind review. We greatly appreciate it!

DJ
Customer Advocate at HostGator

Bulgaria
1 review
0 helpful votes
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HG is the best in the world!
May 10, 2022

The best thing HostGator has is live chat and phone support. Everyone there is responsive and never leaves you without help. So far, for 10 years, they have always managed to solve a problem and help effectively.

Date of experience: May 10, 2022
Reputation T. — HostGator Rep
over a year old

Hey Toncho,

That is so good to hear! Thank you for your awesome review!

DJ
Customer Advocate at HostGator

Colombia
1 review
0 helpful votes
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Todo muy bien, el servicio el soporte todo en general bien

Date of experience: May 10, 2022
Reputation T. — HostGator Rep
over a year old

Hola Óscar,

¡Gracias por tu reseña!

DJ
Defensor del cliente en HostGator

Hey Oscar,

Thank you for you review!

DJ
Customer Advocate at HostGator

Ecuador
1 review
0 helpful votes
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Your online service is terrible
June 9, 2022

You pay third parties to do the job therefore Noone really cares. Half of them even speak understandable English

Date of experience: May 10, 2022
Reputation T. — HostGator Rep
over a year old

Hey Santiago,

We most certainly do care and we want to fix your issue ASAP. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

Peru
1 review
0 helpful votes
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Bueno
May 10, 2022

BuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBuenoBueno

Date of experience: May 10, 2022
Reputation T. — HostGator Rep
over a year old

Hola Héctor,

¡Gracias por tu reseña!

DJ
Defensor del cliente en HostGator

Hey Hector,

Thank you for you review!

DJ
Customer Advocate at HostGator

Bangladesh
1 review
0 helpful votes
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I always find the support team very helpful. They always offer timely solution and resolve promptly which I like most. Support does counsel in value added features to run my business. As an industry expert, it hells us a lot who are just new in content writing. It would be good if they could build product like AI tools on business and automation.

Date of experience: May 9, 2022
Reputation T. — HostGator Rep
over a year old

Hey Fanaullah,

Thank you for your awesome review about our support team.

DJ
Customer Advocate at HostGator

Colombia
1 review
0 helpful votes
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Good experience
May 10, 2022

Good service, price and support, but some times You have a big problems with email services.

Date of experience: May 9, 2022
Reputation T. — HostGator Rep
over a year old

Hey Ana,

Thank you for your feedback. We greatly appreciate it.

DJ
Customer Advocate at HostGator

California
1 review
0 helpful votes
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In Over My Head
May 9, 2022

All the Host Gator associates were very courteous on the phone & tried very hard to help me. Much of the problem was with me: I do not speak "computer-ese" so had no idea what they were talking about. In addition, many of the associates have accents which were hard for me to understand. (I mean no disrespect to them. I honor them for speaking more than one language. The difficulty is entirely with me who doesn't know what the terms mean.)

Date of experience: May 9, 2022
Reputation T. — HostGator Rep
over a year old

Hey Kathleen,

We are so happy we could get you taking care of. Thank you for your review!

DJ
Customer Advocate at HostGator

BO
1 review
0 helpful votes
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Ive tried to fix the delay in my website, single website, but I dont know what was the problem because the hosting in not working well with my project. I have sent a lot of emails but I have the same answer... check your website and my website is working really well in other hostings.

Date of experience: May 9, 2022
Reputation T. — HostGator Rep
over a year old

Hey Diego,

We would love to get this fixed for you. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

Colombia
1 review
0 helpful votes
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Very good.
May 9, 2022

I like a service in spanish. I know it is difficult. But i think it is a good idea.

Date of experience: May 9, 2022
Reputation T. — HostGator Rep
over a year old

Hey Luis,

Thank you for your feedback.

DJ
Customer Advocate at HostGator