On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an issue with new domain and got the solution from Gagana, She was so professional and active all the conversation.
Thank you Hosgetor Team.
Issue of changing my hosting primary domain was a pain but my live chat support guide me how to fix in few minutes
Hey Reuben,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Have been using Hostgator services for a few years now. There was a decline for a bit but they're getting back to their best now. Haven't ever thought of switching.
Hi Adnan,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Their support team is always helpful, and very fast and reliable webhosting.
Hi Mike,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Hi Marko,
That is so good to hear. Thanks for sharing!
DJ
Customer Advocate at HostGator
Wow! This person was terrific! My website had a big issue, it was giving 404 errors. This guy fixed it so well, thanks so much man!
Hey Ahmet,
Thank you for your review!
DJ
Customer Advocate at HostGator
I had a really pleasant experiernce with hostgator support. I had 3 difficult issues, all of them were related to my website, I had a problem with registration and with website loading, but your support team solved all my problems just in 2-3 minutes. It was so pleasant ti get support soofast and to talk with a real person not with a bot. I can't imagine how you organize your team so qualitatively but I really hope you guys are doing well. God bless hostgator and especially hostgator support :) Thank you for your service!
Hi David,
Thank you so much for such an amazing review!
DJ
Customer Advocate at HostGator
Professional and very efficient tech support! Solved my problem with domain no matter how much time it took.
Hey Gennadii,
Thank you for your review! Glad we could help!
DJ
Customer Advocate at HostGator
The agent was extremely patient and took time to walk me through what I needed to do on my end. Very helpful! Great experience!
Hi Shade,
Thank you for your lovely review!
DJ
Customer Advocate at HostGator
I have delays in incoming emails which sometimes it is causing miss communication with customers
Hey Pedro,
Give our frontline support a shout so we can look into this for you.
DJ
Customer Advocate at HostGator
Very dedicated team, spoke to one person in particular who was very friendly and patient with me. Helped me resolve my issues.
Hey Tolga,
That is great!
DJ
Customer Advocate at HostGator
Never used Hostgator before so you imagine I was upset when my website wasn't working and I payed all that money for nothing but eventually lived chatted with a sever manger and took care of everything I needed. It was cool.
Hey Willie,
Thank you for your review!
DJ
Customer Advocate at HostGator
Hey Diya,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
Hey RB,
That's how we roll here! Thank you for your review!
DJ
Customer Advocate at HostGator
My technician was fast to respond, and spoke with client experience in mind. Arvhin assisted me with professionalism, and provided me with a great customer experience.
My technician's skills prompted me to wanting to review them.
My technician was there for additional requests after my primary, which is a service that is cherished in computer science students.
Thank you Arvhin for your exceptional assistance.
Hey Charles,
Thank you for letting us know how Arvhin did!
DJ
Customer Advocate at HostGator
He provided excellent customer service support, please keep him on this job we need more agents like him
Thank you
Hey Pamella,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
The representative was very helpful and patient with my new purchase.
Hey TT,
We are so happy to hear that!
DJ
Customer Advocate at HostGator
Hostgator's services are of irreproachable quality, the prices are a little expensive, I advise new customers to carefully read the conditions of use and understand that the reductions are modifiable after the agreed date
Hey Soltane,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
I had an issue and it was resolved in a matter of minutes. I will use this service again and again. Everytime you deal with support... They fix your problem immediately and take care of everything gor you. One of the best in their field!
Hey Andreas,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I thought this would be smooth sailing, BUT I was wrong. Transferring and migrating my websites started on September 20,2022, and till now it has not been done. My other website was not migrated, I am migrating from Godaddy to Hostgator. I heard of your great service, but for me, it has not been like that since I came to Hostgator.
Hey Clean,
Give us a call or chat so we can get you taken care of!
DJ
Customer Advocate at HostGator
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hatem,
Thank you for your review on Gagana!
DJ
Customer Advocate at HostGator