Honda Parts Now

Ordered Dealer All-Weather mats for my 2023 Honda Pilot, arrived within 2 days in excellent condition, cheaper than the dealer price and they installed for a perfect fit in all 3 rows. This was my 3rd order from this vendor and all my 2023 Honda parts arrived quickly and in brand, new condition. Would order from here again!

All of the other negative reviews sum it up well. This is a third-party website that coordinates orders and ships Honda parts via local Honda dealerships. They coordinate parts sales and they take your money. After that, they are done with you. If you have a return, you are screwed, regardless. Even if your part is still in the package, unused and brand new and they approve the return with an RMA, you have to ship back at your own expense (not cheap) and then they deny receiving the returned part-- even with a tracking number and proof of delivery. This is a horrible place to order your Honda parts and all buyers beware!

I wanted to return a part and they told me it was a special order part so they denied the request. Everything was still packaged up. I think they should have stated that when you order parts and not telling you that have it in stock. Also some of their diagrams are confusing. I will never do business with them again!

Ordered a part and apparently it comes through a different company to cross the border.
Tracked it and it just kept saying it was still in the States until finally it was within half an hour of us. But we never received it. Then it was back in the States again. So we called HondaPartsNow and were told to deal with this FedEx Cross Borders company. Got through initially and was told to contact HondaPartsNow.
I did and they sent me an email with an RMA request to go back to FedEx with a number that I tried and it was out of order. So I called back HondaParts and they just kept giving me the same number and another one that was also disconnected.
I sent an email and got a response back from FedEx Cross Borders that they were out of business and only Honda Parts can help me!
So I called Honda Parts again only to be told that I need to contact FedEx Cross Borders. I told the guy (who claimed to be a manager) that they were out of business. He basically said 'not my problem' and said that I'd have to get the part or refund from them. I asked him whose site I ordered the part from (HondaPartsNow) and who got our money for the part (HondaPartsNow) but nope, he couldn't help me. I also asked him if he knew that the FedEx Cross Borders was out of business. Yes he did but somehow they just keep giving out a disconnected number and somehow I still have to try and deal with them for my refund or to get the part!
So frustrated and we are out a part we ordered and spent $500 on!
So basically this manager told me I was screwed!
We will never order from this company again! And I would highly not recommend them to anyone!
Just in disbelief quite honestly!

Parts (window visors) clearly advertised for 2023 Passport. Parts received do not fit vehicle. If you open box they will not refund even if THEY send wrong parts.

I ordered an actuator for my honda Crv2003, the web page doesn't specify the door of the actuator displayed. You need to ask and it might take 2/3 days to have a reply.
When I received the actuator I assumed it was the correct one and opened the bag when I did notice that it was not the correct one I asked for an RMA. And I was negated one with this explanation:
The part(s) is non-returnable items due to it being, but not limited to:

- An electrical part or has electrical components

- Any opened packages or unsealed items.
After further checking I also realized that the parts they sell at least for Honda are not OEM.
The Honda OEM parts come in a completely different packaging
Least but not last it's very hard to interact with anyone knowledgeable about the parts you need.
I strongly suggest to avoid this "company" for your parts!
My order is CH*******.
In the images the fake OEM part vs the original one (on the right)

Cant get any worse than this business- bought a part, they sent me the wrong part, it was their fault. Told me to return the part, they never responded to me. Called 2 times, then they asked for a tracking number-which i did not keep after so long. Could not provide it, so to bad so sad for me. I watched it with the - tracking and it arrived at their facility so i threw out the number. Very hard in general to return something.

Honda Parts Now is a drop shipper, meaning that they arrange with dealers to ship their orders to customers. Most of the parts that they sell cannot be returned. The part that I ordered came in a box with another part number on it, and I didn't receive the correct part. They would not accept a return or issue a credit. Because of this, I cannot recommend them, and I will not use them again. Incorrect shipments happen in business all the time. If they can't correct them, then judge for yourself their customer service.

I ordered two items from them for a total $137. Found out the cheaper item was missing. So I chatted with them about the situation, just for them to tell me they'll let me know what will happen to my missing item within 2-3 days. Does not give me a choice of refunding or resending the missing item while I'm chatting with them. Next day, they sent me an email that they have refunded me without reasons why. So I called them and they told me the item was not in stock. I can't believe this. What a waste of time!

Ordered parts, never shipped. I asked for a refund and they refused. I asked to cancel the order and they refused. They shipped the parts THREE WEEKS later after I bought it elsewhere and refused to take it back without paying for shipping both ways, restocking fee which was half the price of the order!

Terrible. Company will NOT refund parts ordered, despite not being opened! Horrific experience! Bad

The HondaPartsNow website recommended a sliding door latch for me. But, the part I received was incorrect. I contacted customer service, and they said that since the plastic bag had been opened, a return wasn't possible (even though the part was in perfect condition).

HondaPartsNow did not ask for any additional information to check and see why their website recommended the wrong part. Perhaps I am wrong, and I clicked on the wrong part. But how can we know, since HondaPartsNow is unwilling to even consider that their website is inaccurate.

I have used this site before and got a better price on typically stocked items. This time I needed a suspension piece. I ordered on a Friday night. I thought the order would go in by Monday. I realized today, six days later that it was not ordered because the site wanted me to accept that it would not be refundable. I called and their answering service told me it was on "back order". I asked to cancel and I was going to search salvage yards for the part. They then said they were mistaken about the parts status. They said they would contact me tomorrow. The $ 30 I am saving by not paying $100 at the dealership is not worth it. If I had ordered on Friday I would have had it by Tuesday, it's been one week and I still don't think my part has been ordered. This place is ok if it's a stocked item, ie break pads, wiper blades etc. otherwise it will be non refundable and take forever.

They are crooks. Would not return a wrong part after only 3 days. Worst customer service ever. Do yourself a favor and buy from a more reputable company.

Do yourself a favor and do not do business with these people. Their return policy is a joke, their restocking fees are punitive, and they will reject your refund anyway. STAY AWAY.