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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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My stand alone freezer stopped working and Home safe handled my claim quickly and very professionally. It was very easy to file a claim and I would recommend them 100%. I referred my daughter and other friends to Home safe.
Unnecessary time delays, some rude people, very poor communication, requirements for submitted not clearly explained, no timely notification of discrepancies.
Karyn, thank you for sharing your feedback, and we sincerely apologize for the experience you described. Clear communication and professionalism are extremely important to us, and it’s concerning to hear that expectations and requirements were not explained clearly or in a timely manner. We would appreciate the opportunity to review what occurred and better understand where the breakdown happened. Please contact Customer Service so we can look into this further, provide clarity on the process, and address your concerns directly.
There was no guarantee after paying the deductible of $150, that someone would've come out on that Saturday is I need someone to turn the hot water on because it had completely gone out.
Sophia, we appreciate you taking the time to share your experience. We’re glad to hear the staff was courteous and polite, and we understand your concerns about the timing and availability of service. If you have any questions or need help with anything else, please feel free to reach out.
The credit card on file was closed and I forgot to update it. The customer service agent was very helpful and guided me through the process of putting in the new card. Plus I was able to pay for 6 mos at a time which I prefer.
The whole time on the phone she was very pleasant and patient.
Francine, we’re so glad to hear that! It’s great to know our team was able to walk you through the update and make the process easy for you. We love hearing that the experience felt pleasant and patient from start to finish, and we appreciate you taking the time to share this.
My microwave stopped working on a Tuesday night so I called Home Safe the next day. Someone came out two days later to fix my microwave and it wasn't fixable. The following day I received an email stating that my microwave would be replaced with a link to choose the microwave I wanted.
Chandrell, thank you for sharing your experience! We’re so excited to hear that everything went smoothly and that the process moved quickly from start to finish. It’s great to know you were able to choose a replacement right away. We appreciate your feedback and are glad we could be there when you needed us!
Anna, thank you for sharing your update. We appreciate your patience while the issue was being resolved and are glad to hear the ice maker problem has been taken care of. If you need anything else, feel free to reach out.
My washing machine was malfunctioning. I called and a repairman who came out within an acceptable timeframe. He initially thought a part could be ordered to fix the problem. However, it was later determined that a part would not fix the problem, and we would receive a new machine. That process was quickly processed in a very smooth manner.
Warren, thank you for taking the time to leave a review! We’re glad to hear the process moved along smoothly and that everything was handled efficiently. If you ever need assistance again in the future, feel free to reach out.
Everything went well.Just waiting for check to buy a washer.Thank you
Robin, thank you for the update! We’re glad to hear the process has been moving along smoothly and appreciate you taking the time to share your experience. If you need anything or have questions along the way, feel free to reach out.
I find it amazing that when I purchased this my account was charged the same day, however when I sent if back I'm having to wait over a month and still haven't receiving my refund/.
Peggy, if you have questions regarding your account or would like an update, please don’t hesitate to contact our Customer Service team at 1-800-332-4177. They’ll be happy to answer any questions you may have and review the details with you.
Very easy to customer service and easy to set up time for delivery.
Thank you so much, Jacqueline! We're really glad to hear that everything was smooth and easy for you. Looking forward to helping out whenever you need us again!
Called for appliance repair. Very helpful with proper procedure. All information sent to my phone before ending call. Within 5 minutes repairman called to make appointment. Repairman showed up on time and made diagnostics, then gave time for repair. HomeSafe very efficient and easy to work with. If your looking for a good efficient company I think you would be pleased with HomSsfe
Linda, we appreciate you taking the time to share your experience! It’s great to hear the process was smooth from start to finish, and that communication and scheduling were handled efficiently. We’re glad everything went well and appreciate your kind feedback.
Your company is a great company I will never leave it Thank you
Taressa, we are truly grateful for your enthusiastic support and kind words. It means a lot to us that you trust and remain with us—we look forward to continuing to serve you with the same dedication. Thank you sincerely for choosing us!
They always keep in contact with us to let us know what is happening
Cindy, thank you so much for your kind words! We’re really happy to hear that our team’s communication and willingness to help have made a difference for you. It’s a pleasure working together!
Very good experience and customer service with Homesafe would not want any other home warranty company
Della, thank you so much for your kind feedback and for choosing HomeSafe. We’re happy to hear you had a positive experience and that our customer service met your expectations. Your support truly means a lot to us, and we look forward to continuing to provide you with great service.
I knew of the option of having the repairs done and then submitting however, I really wasn't interested so I asked for ARMIS to find the repairman. 1st Call came out and did a great job. They were professional and did the work on the agreed schedule.
Jonathan, we’re so glad you shared this! It’s great to know everything went smoothly and that the experience met your expectations. Thank you for choosing us and for taking the time to leave such positive feedback—we truly appreciate it.
Provided a Technician in a timely manner. Once the Tech determined my appliance couldn't be repaired, they sent me a check to replace it. My only criticism is that I feel since they take my monthly payment out of my account, why couldn't they just deposit the replacement funds into my account, so I didn't have to drive to the bank?
Kevin, we appreciate you sharing your experience. It’s great to hear the technician was provided in a timely manner and that the replacement process was handled promptly once the determination was made. We understand your feedback regarding the payment method and value suggestions like this as we continue exploring ways to improve convenience for our customers. If you have any questions or additional suggestions, you’re welcome to contact us anytime at 1-800-332-4177—we’re here for our customers and happy to assist.
The service man was very informative and seemed very professional.
Dennis, thank you for your review! We’re glad to hear the technician was informative and professional. If you need anything further, please don’t hesitate to reach out.
Our machine threw water out onto the floor. Called my warranty company HomeSafe. Sent a man out who knew nothing about the machine. Cost me $150 to come out. Called again, sent another man out from another state. Took 3 days or more. Man tells me my wife broke the machine washing too heavy of loads. Paid yet another $150 for this guy. Company refuses to fix nor replace. Luckily I had another warranty company. Called and tech tells me he be there to fix it... says he knows the issue. Man came, (I paid $100) fixed my washer and we're using it today. HomeSafe refuses to reimburse me the funds for the two visits from their dummies ($300). I showed them proof. Was not broken, just clogged up. I cancelled HomeSafe for their carelessness, coldness, and lack of knowledge. It's about the money for them... not the customer. Be Aware! Do your homework. Better yet, just don't do it.
Levonne, thank you for taking the time to share what happened. We understand how disappointing this situation must have been. At this time, we’re unable to locate an account with the information provided here.
If you’re open to it, we’d be glad to review the service visits and any documentation you have so we can better understand what occurred. Please feel free to contact our Customer Service team at 1-800-332-4177, and they’ll be happy to help.
A man on the phone called about restarting my service. I told him I didn't have the money. And he kept pressuring me. It got down to 4999. He said it was a great deal. But I found out later about 4999 is the normal coverage price. So anyways, I didn't get a discount..
Emily, we appreciate you sharing your concerns and want to clarify the pricing discussed. The amount you were offered was a special discounted rate, made available during that conversation, and is not a routinely offered price. It reflected significant savings and was intended to provide added value.
We understand how important clear communication is and appreciate you raising this. If you have any questions about your coverage, our Customer Service team is always here to help.
You had been charging me too much. Said it would be fixed in my Jan. Payment.
Mable, we appreciate you sharing this and are glad the issue was addressed. Thank you for giving us the opportunity to review the billing concern and get things corrected. If you have any questions as your January payment approaches or need further assistance, feel free to reach out.
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Thank you for sharing your experience! We’re so glad to hear your claim was handled quickly and professionally and that the process was easy from start to finish. It means a great deal that you would recommend HomeSafe and even refer your family and friends. We truly appreciate your trust and support. If you ever need anything in the future, we’re always happy to assist.