Homedepot.caReviews 4

I am writing this to warn any local homeowners or DIYers relying on the "Pro Desk" at this Niagara Falls location.

I went to this store specifically to seek professional guidance on the correct fasteners for a pressure-treated fence project. I relied on the expertise of a Pro Desk representative who personally selected and recommended a specific box of nails for my project. A year later, those nails have oxidized and rusted, causing severe "bleeding" and permanent staining across the entire fence.

When I contacted Home Depot Resolutions with a professional restoration quote and a witness who was present for the transaction, their official "Final Position" was that their "associates are not certified trade professionals" and that the responsibility was mine for trusting their staff's verbal recommendation over the fine print on the box.

Essentially, Home Depot is admitting that the "Pro Desk" title is marketing only and that you should not trust the advice given by their staff.

Because they have refused to take responsibility for the property damage caused by their own employee's misdirection—offering a mere $30 gift card for a restoration project worth significantly more—I am now left pursuing this matter through:

The Better Business Bureau (BBB)

Consumer Protection Ontario (Ministry of Public and Business Service Delivery)

If you are building a fence or deck, do yourself a favour: go to a dedicated lumber yard or fastener specialist where the "Pro" advice is actually professional. Otherwise, you may end up like me—spending your summer fighting for a resolution instead of enjoying your backyard.

Hauslane garbage purchased from home depot and delivered ups.
A 53 lbs. appliance (range hood) was sent via ups and left outside from me to drag into the house. After much difficulty removing the appliance from the box, I discovered that one side of the appliance was caved in. Had to inspect for damage and report in 48 hours or no return. Contacted home depot on line ordering operator (the people that are responsible since I ordered from them) and was told that I should rebox the 53lb appliance and leave it outside all day every day until it is picked up by ups.
Went to the local home depot and they refused to handle it. I called back to the on line home depot operator and was told that if I am unable to repackage the 53 lbs. appliance by myself, all that is needed is the original packaging and my driving the appliance to the local ups store. With much difficulty I did just that. Ups refused to except it unpackaged even when I explained that I am unable to repackage it. The ups representative was willing to help me but stated that I should start first.
What if I am physically unable to fit the Styrofoam forms with one hand while balancing the appliance with the other and then lifting all of it into a narrow, tightly fitting box. We are not talking about a keyboard or a cell phone. The inconsiderate representatives of ups, home depot and hauslane not only delivered a damaged product, they left the heavy, bulky item outside and refuse to send a pick up crew to collect an appliance, as is the norm for other retailers.
Ups, home depot and hauslane can't be bothered to consider that they are not always shipping their appliances to gorillas.
Avoid ups, home depot and hauslane if you can. I recently delt with Samsung and the delivery service was what you would and should expect for an delivery of an appliance or any large heavy bulky item.
I am still unable to repackage the item and return it.

FAST EFFICIENT
ARRIVED RIGHT ON TIME

GOOD EASY TO FIND HAPPY WITH PURCHASE AND DELIVERY
PAYMENT WENT THROUGH FAST
GOOD