HomeclickReviews 54

BUYER BEWARE! My reviews of on-line purchases have always been positive. However, this one is not and I tried very hard to avoid posting and gave Homeclick the option of responding before I did. If you have a problem with your order and youre expecting ANY type of customer service, it wont happen. Youll be lucky to get any type of response at all.

My issue: Two lamps, both the same, both with 2 pull chains on each lamp. The pull chains on each lamp were uneven (by at least one inch). I sent pictures showing them. I expected some type of reply as to what could be done. The lamps themselves were very nice and I paid $400.00.

Emailing on 10/10/17 did bring a response that my issue was being looked into w/the manufacturer but nothing thereafter despite follow-up emails.

Its now 11/7/2017. I have done the following:

Went to their Facebook page and sent a message w/my order #, etc. (which says they typically answer within 1 day) - its been 6.

Then I tried calling the Customer Service #*******313 making sure it was during their business hours (Eastern Standard Time). I tried all 3 options, Sales, Customer Service, Return/Cancel. All three options had an automatic response directing me to contact them via email to their Customer Service with no option to leave a voice mail.

Next I sent a message via Twitter (which was read immediately). I stated I would wait two days before posting anything. No response.

So, my advice to you is (regardless if the price is less), DONT ORDER FROM THEM. Youre asking for problems.

I will follow-up with my bank and PayPal; however this shouldnt be necessary from any legitimate on-line company.

I submitted my order early in July and was told the product was backordered and would arrive in August. I was willing to wait because the product looked beautiful and it seemed to be the only one online that would fit my space. My ship date was changed 6 times. I finally asked to cancel my order and receive a refund on Oct 24th, but the customer service representative stopped responding even though I was initially polite about it. I followed up a few days later, and then a few days after that submitted an inquiry through their website. In the past, all inquiries and responses were quick - they were quick to inform me (when I asked) that my order was delayed again. They asked if I wanted a refund and when I said yes, they just stopped responding. I just submitted a complaint with the BBB and I really hope I can just get my money back. Do not shop here! Ive been out $3000 since July and have little hope of getting it back at this point, unless my credit card company will refund me, or the BBB pulls through. Now Im going to have to save up again because I still need a bathroom vanity and wasted 5 months and $3000 at HomeClick.

I ordered double vanity and it arrived 3 weeks later (longer than it was advertized) and the top arrived shattered. I called customer service and it took them a few days to get the replacement approved and 1.5 week out, it's still processing. The agent was blaming the system for it and was saying "it takes time". I'm still waiting but definitely frustrating.

Update:
Finally got the replacement countertop and I was sent with the wrong part so I had to wait weeks again. I had to pay my contractor to keep on coming back. I don't know how they are still in business...

Literally just got off the phone with these scam artists. Order a $1,200 mirror that was supposed to be shipped out a week later (7/11). I then receive an email aa week later saying the item won't ship until 8/7. So, I wait the 5 weeks with no update. I can on 8/7 (the day it was supposed to ship) to deal with a super rude woman that tells me my card wasn't charged and they sent my numerous emails about it.

Well, I'm STARING at my online statement and I clearly see the charge of $1,200 on my card. Nope, she says. That's just a pending charge but she can cancel the entire order, no problem. Yeah, no problem for you maybe. Huge problem for me that has been waiting for the mirror for over a month.

After dealing with the super rude woman who kept overtalking me, I didn't trust her information and asked for the manager to ensure it was accurate. Of course it wasn't! He tells me it didn't charge my card, then after much arguing, it did charge my card (duh!) and that it already has tracking... I tell him I'm done with them. Had I not asked for the manager I would have never known anything.

Still waiting for the refund. Unbelievably rude customer service. I will never buy anything from them again.

First they said the items were in stock and would ship within 24-48 hours. After they took our money, we received an email saying that we would receive the items in 3-3 and a half weeks. When the shipment finally arrived, it contained a defective item. Homeclick's website and emails all say that defective items are easily and effortlessly replaced with great customer service. WRONG AGAIN... they make the customer call the manufacturer and wade thru their process and then call them back. Homeclick wont simply give you your money back like Home Depot, Lowes or other retailers will. They make everything difficult and don't want to give you your money back even when they sell you defective products. WARNING! DOn't use this retailer!

Had an issue with two orders, Spencer at customer service did a great job of taking care of the problem.

If I could give this site a negative review, I would. I have ordered 2 lamps 5 months ago and have not received the merchandise, they have taken the money out of my account the day after I ordered it. I have gotten 4 e-mails promising my merchandise at a later date and when that date nears I get another one pushing date further. 5 months! I would advise anyone to avoid this site. There are so many others out there. I will contact the BBB next.

I found a pub table and chair set online to gift to my girlfriend for Valentine's Day, and was set to pick it up at a store in time for the holiday. Then suddenly learned they were out of stock. It's now just a couple weeks away from the holiday. So I found the same set on Homeclick and a customer rep named Spencer Freedman confirmed he could have it arrive on time for Valentines Day. A week later, I'd received no shipping confirmation so I emailed Spencer. He came back with the bad news that it turned out they were out of stock; and the next one available would not arrive until AFTER V-Day. I was distraught -- it was all part of a romantic plan. I told him this, and asked if there was ANYTHING he could do? So he confessed he actually felt really bad and had contacted several other retailers to find it for me -- but to no avail. I was impressed, but still had no pub table. Then, a few days later, only 3 days before V-Day, Spencer contacts me and says he negotiated sending to me the pub table set that was earmarked for another customer, for whom the shipment was not as time sensitive. He arranged rush shipping, which by my math must have cut away all profit for Homeclick -- but he believed it was the right thing to do. And I can tell you, when that box arrived the morning of V-Day at my door, it was Spencer Freedman who won me as a very grateful customer and devotee of Homeclick. THAT is a platinum example of caring customer service, of which I am not worthy, because I am leaving this review four months after it happened.

Item was well priced and sent in a reasonable amount of time, but in the wrong color. I called, took a photo of item as instructed, emailed the photo and was told it would go to Defects department. Then, nothing. I called again, and was finally sent the shipping label, so now I have to repackage it and take it to Fedex. Only after they received the item that THEY sent incorrectly will they reimburse. After reading many bad reviews and having this experience, I decided to cancel the request. Frankly, I don't trust that they'll get it to me. Lesson learned. Sometimes paying more is not a bad thing.

Very Fast! Ordered a Headboard for company on Monday 10/20 and received by Thursdays 10/23. The headboard was perfect and looked just like it did in the picture. It was securely wrapped and packaged from the manufacturer so it was received with no damage. The piece really gave the guest room a more homey and completed look. I am very happy with my purchase would recommend Homeclick to friends and family as well as order from their site again!