HolidayLettings UK

Holiday Lettings has continued to be disappointing and as other reviewers, owners and guests have said, the booking fees are extortionate.
Have a look at a new(ish) site 'theholidaylet', I think they are worth supporting while they build up their straightforward ad service. I've now also listed with Airbnb, HomeAway and Owners Direct. The last two are affiliates - if you list with one, you'll be offered a deal for the other. And they have 'sales' when they reduce the fees. I initially took the free listing and have now taken subscription - OD has produced more results.

After 6 months of advetising my properties on Holidaylettings and Flipkey, both owned by Tripadvisor, I got the first booking. Guests moved in on Monday, the rent was being paid on Tuesday.
However they blocked my acount for the grand of checking my account and as a result withhold the rent.
I have sent all the information they requested but they are still asking for more information. When you ask a question, they cannot give you an answer or give advice.
They cannot confirm if the verification will be successful and don't care if you tell them that the guests will have to leave the property.
Very poor customer service and no consideration for their customers.

After doing business with holiday lettings for the past 4-5 years for differnet properties inPatong Beach, they end up cancelling our account and deleting all our listings, we had one booking to come, they cancelled the account and they reply that "we have considered we were also helping you to get one last booking"
Do they think we do charity wtf
So pissed at holiday lettings...

So that you know

Thanks

And list on airbnb, much beeter service than holiday lettings

Firstly as an owner don`t bother trying contacting by email they just ignore it. Secondly they are becoming very greedy in that if you don`t agree to them handling your booking and taking deposits you are penalised by your listing appearing at the very end of hundreds of other listings even though they say it changes regularly.

You have no ability to personally contact perspective clients as all emails go through them and finally penalised by not contacting would be guests within 24 hours notwithstanding the fact that anything up to 12/18 hrs can be lost in world time zones.

Take a leaf out of Home Away

We recently place our property solely with Holidaylettings.co.uk, what a mistake!

They are unable to retain our 2015 prices over night, I was putting them back every morning, though this was tiresome, as their web interface is poor.

I reported the problem a few months ago and it is still not sorted.
We would have got booking for 2015 by now with our old booking system, though non yet, which I put down to people not being able to see prices online.

I was told I can not get a refund of my fee, as it is "a known issue", though if they had told me you will not be able to add prices for 2015, I would not of signed!