I don't know what happened to H&M. But itvused to have nice clothes. Now they just have horrible,bulky garbage expensive clothes. Sizes are way off

I never had this bad customer service in any other big stores but in H&M are very bad materials and customer service as I bought two pants but when my son wore one of them it was peeling from inside and I was trying to return them, they told me we can't accept the return because it used so if I did use how I known that it is peeling off so I left the items and the receipt to the cashier and there was no even saying sorry or we apologize and I was trying to call the customer service but they are the same and they call back the store and the lady said we threw them away that was in Dulles town center store ******* I don't recommend them to anyone

Waiting month of my items... so disappointed... some clothes for my children, so when I get them, they will already be small

First of all, they write that a 20% rebate will be applied if you buy 80$ or +, I just realised that the rebate is 15% on my order, not 20%.

Also, I shopped 2 days before the yearly loyaly membership points reset. I didn't realise that the points would reset, nor that it was that time of the year LOL. They are telling me that they cannot give me my points now because of the reset when I just bought for 1000$+ clothes. I called multiple times and spoke to 3 different customer service reps just to get hung up on. One of them didn't even know about the points rewards.

Do yourself a favor and avoid shopping at H&M. Unless of course you like headaches and drama.

Their online site NEVER has anything in stock. They always give a "notify me when it comes in" option you can only use when you sign up for an online account, then they will never email you back. What is the point of offering online shopping if you never have anything? Back to Amazon for me.

I returned something for 19.99, I had paid cash, they did not return my money because the store had no change, and I did not want to give $20.00 because I did not have the penny in exchange for the store to give me $20.00, I had to give them 10 cents that they had so that the store could give me back my 20.00. The store couldn't give me a penny, but the store kept my 9 Penny's

I really love their summer collection, bought there some shirts and quality is amazing. Always a big fan of their bright colors.

I ordered I bag from Myntra H&M brand. Description shows that bag contain zip but when I received my bag. There is nothing like which is mentioned in description. Am very upset.

Don't order anything if you want it within the next few weeks. Their processing time is awful. We called last year about an order and they said "due to the volume of orders" it was taking extra time in the warehouse. No special events. This year, they said the same thing. Love their clothes, don't order online.

I got a wrong item and they didn't even refund it …
Like I ordered a 1000 rupees shirt and they gave me a 300 rupees underwear …. It has been 30 days now and I don't receive my refund
I used to love H&M but now I hate it

A couple of years ago I ordered from H&M a few pair of opaque tights (200 den) and I was very pleased at that time with the service and the products quality (that time the tights were made in Italy and had 12% Lycra).
So I wanted to order the same product (at least on the site they looked the same), but reading the information I noticed that things have changed: now the product could be originating from 4 countries (Italy, Turkey, China & Serbia) and the Lycra content dropped to 10%. The problem was, I couldn't find out in which of all these 4 country will be manufactured the product I will receive if ordered online (so it was like a lottery). As I was skeptical about the quality of the product manufactured in other country than Italy, I asked the customer support if the products have the same quality and Lycra content (10%) regardless of manufacturing country of origin. The CS rep replied that the quality is the same (and it has 10% Lycra) regardless of product origin.
After I placed the order, it came the first disappointment: there was an important delay in processing the order (it took 3 days instead of one). Then, after I received the items, the second disappointment came. I was appalled and dismayed to find out that the actual quality of the merchandise was lower than the one advertised on the website or the one I was ensured by the CS rep I'll get. The products were made in Serbia and had ONLY 7% Lycra (see the attached photos for the site info and what I've really got) [*]. That's a bummer!
So, H&M does its best to sell their lower quality products, either by trying hard to hide it under a plethora of marketing ploys (like the statement that their merchandise is "made by independent suppliers, often in developing countries"), or by blatantly and shamelessly lying to their customers. Plus, taking into account the same product might have different background/origin and implicitly different quality, ordering from them it's like playing roulette as you'll never know what you get.

Bad attitude, they give me wrong thing and I have to ship it back first, and get my money back then. And let me purchase again the item I suppose to get with my package, customer service is terrible, not help!

Ordered several items online and when the package arrived it had the correct shipping label and packing slip, however the items did not match what I had ordered. When I called customer service, i was informed to ship back and I would be refunded. When I asked "what about my order?" I was instructed to place my order again online. When I inquired why the correct items could not be mailed out upon receipt of the return, I was told they don't do that. Well guess what H & M your customer service sucks and I will NEVER purchase another items from your company. Bad, bad business. I mean they made the error not me and this was the response.

Their clothes are so cute, I'm not sure about the quality because I never received my orders from online shopping, I feel like it's rude if it happens to you the second time you order. It's a hassle, especially returning wrong items. Please contact the customers if you can't send the right ones, don't just shove items in the box, please… That's all. We all waste our time at this point.

I purchase an order for my 7 year old son. Ups lost order and I had to call 7 times to try and get it resolved and 3 of them simply hung up on me. They don't want to help anyone. I will never buy for them again. The worse company I've dealt with.

I recently shopped at H&M Century City Mall to complete a look for a project. I wanted to purchase the sweaters they have placed in their new window display it was exactly the look I was going for. I asked the sales associate where are the sweaters located within the store that is displayed within the window. She replied, "we don't sell those they are just for display." I'm wondering why HSN would put merchandise on display they don't carry within their store. I also couldn't find a person to help me with sizing and I had to ask several people if they worked there because it was hard to identify who was a sales associate versus a customer. There must be a no-name badge trend in large retail chains these days.
I did manage to find a couple of items on my own and the cashier was very friendly. She was able to tell me that the sweaters in the window will be arriving within two weeks, and they usually preview what is to come before they have it in the store.