I ordered a few items online including a pair of sandals; I received the sandals a size bigger; number one issue which is absolutely ridiculous for a well known store is that you cannot exchange or return in store! You have to go thru so much hassle to return it back online and you have to pay for shipping; the bigger issue is that the customer service is absolutely awful; they are rude and unhelpful; refused to give my money back even tho it was their mistake demanding that i should return it online to be able to get my money back; it was their mistake to send me the wrong size! I am to waste my time to return the item at a mail office? Are you kidding me; absolutely ridiculous. H&M lost me as a costumer; in store or online; I will never shop from them again and I shop a lot! Big loss!

Their online store is horrendous. Having an account on their website is also necessary to buy ANYTHING in their online store, which is ridiculous in my opinion. If I do have to make an account in order to buy something, then I at least expect it to be easy but it is the absolute opposite of that. The process of making an account is absolutely grueling and impossible, in my experience. As I tried to put in my birthdate to confirm my age, It kept saying there is an error and something is wrong, which I do not understand because I then made at least 2 new accounts with the exact same birthdate as I put into the website and they still said there was an error. In conclusion, I do not recommend their online store unless you want to go through a grueling process to make an account in their incompetent website.

I have ordered from H&M a couple of times and have never had an issue. Prior to ordering I was looking at some reviews and comments on Facebook which made me hesitant to place an order. All of my orders were received in a reasonable time frame with the correct items. If I recall I think they even offer free returns now (I may be mistaken on that but thought I seen that the last time I ordered). They have really cute stuff, decent quality and always seem to have a sale on something.

I had a problem buying gift cards for the birthdays of my daughter-in-law and granddaughter who live in the US. Having had trouble with the US site I bought e cards for them from the U. K. site only to realise afterwards that the cards could only be used as n the country in which they had been bought. I contacted US customer services and told them my problem. They could not have been more helpful and had gift cards in US dollars posted to the girls. I cannot prais them highly enough!

Technology not their strong side.
Tried to pot an order online. Kept giving me an error RM1 not a decline. I called customer service they told me the bank blocked you, I said I called the bank and there is no problem, then she tried to tell me its because billing and shipping is not the same... really? So she transferred me to a manager, when I realized that I was charged $250 (5 times in total) in my bank account, when I said it to the manager she said it was decline on our side! What? Like really what? She told me that accounting will contact me to put the order in 72 hours!
I told here I prefer to go and buy in Zara

Customer service wise I have never had a problem with this company. The quality of their clothes is overall good. You just have to be a smart shopper. If it is $5 you are going to be getting what you paid for. I have been having a lot of problems getting my online orders and so I eventually called because I needed the clothing for an event. They weren't able to get the package back to me but they were still able to reorder it for me and give me next day shipping and money off my previous order. Very helpful and they suggested somethings on how to write my address so it would not happen again. Thank you Omar and Jason!

I have always loved and ordered from H&M quite frequently and would consider myself a loyal customer. However, recently my packages keep getting lost when they are "transferred over to the local post office" for whatever reason. It's starting to really annoy me because I've spoken to customer service twice now in regards to the refund for the first package... still waiting for the refund and now the second package hasn't hit the "14 day delivery policy" yet so can't request a refund on that yet either. The annoyance for me is that i ACTUALLY WANT THE STUFF I'M PURCHASING... but how am i actually supposed to get the items if they keep getting lost? I never used to a have any issues ordering from them in the past and love their clothing, but will have to stop ordering from them since i do a lot of my shopping online through them. HIGHLY ANNOYED AND DISAPPOINTED.