HitBTC

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Thieves who steal money from inactive users without warning. A lot of bad reviews, be careful not to get caught

I got my account locked and then they asked some documents to reinstate and said they couldn't reinstate the account. They stole all my balance. They are criminals, thugs. DO NOT keep your money there, you WILL get your money lost, this is PURE SCAM

Steer clear from this 'company'.
Like many people I invested a little money in some altcoins, many of which have disapeared by now. All good, part of the game.
For which I did not account though, the fact that HitBTC decided to just come and grab MY altcoins by silently introducing an 'inactivity-fee'. No email, no warning.
Like many people I didn't check this site often, nor did I make any trades because of the 'crypto-winter' only to discover being left with 0,00 dollar on my account after a year of two

Please help me... 2 years ago i do bought 500$ xmc and 250$ dollar iq cach coin on hitbtc. Transfered those to wallet now cant withraw them both and cant transfer xmc back to spot... for 2 year my money stock there and support team respond to me that they are on maintanace and doesnt know when it finish...after sending several times message from me to them support team about xmc and iq cash, they do turned off iq cash trades on hitbtc exchange...what should i do...please help me

Bad experience, had to get Morton tech -org involved to get the 76k refunded after waiting endlessly for HitBTC for a month
HitBTC's demands became too much that it raised suspicion and i was prompted to decline further transactions with them after they asked for tax when they can easily deduct it from the gains ss it ought to be also manager talking rudely is not good at all. When nothing seems forthcoming i had to request for them to close my account but they insisted that i either pay the tax or i lose all, with all efforts to further communicate was unsuccessful till i got everything back. Steer clear.

I had $3000 worth of coins sitting there for years, now it's all gone. I reached out to support and was told that the coins were taken from me because I was inactive for months. ARE YOU KIDDING ME RIGHT NOW? They took all my money without even notifying me and now they are asking $ 20-a-month fee for inactivity. This is a fraudulent behavior and it has to be reported to the FBI

This exchange will allow you to send as much crypto as you want to your newly opened account., but then will seize your funds until you complete kyc. Crazy! I submitted all info they requested but is still not good enough. My passport and all info I had to submit is for the Bahamas, where I'm from, but I now live in Switzerland and cannot fly back to Bahamas to get proof of address so they will not release my crypto. Over $30k in crypto that they refuse to give me back

Can't login because of two factor
I have lost my smartphone and i don't have access anymore to my account.

About 20 e-mails to support HitBTC and myself.

I have send a copy of my ID, selfie with me and e-mail HitBTC desktop.

I have send them even my back-up code.

They ask me a few transactions but it is years ago i have used HitBTC.

They are not willing to solve it.

I have had the same issue with other exchanges because of lost smartphone.

Only with ID and selfie i can login back into my account.

I will never use HitBTC again.

Bad support.

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After I start withdrawing my crypto I was locked and been asked to do KYC again( kyc was done about 4 years ago). But this time they asked way to much paperwork. Wich was provided. After long time and multiple rejection and re applying SAME documents the finally accept it. BUT they did not unfreeze my funds and asked me to provide detailed history and source on btc deposits (around 10 transactions). Some of them are 4 -3 years old! Of course I do not have any screenshots and do not remember anything!
So that's how they trying to scam you and limit you out of withdraw funds.
Do not use HitBTC as they will do everything to not let you withdraw or trade. Simply stilling your funds! As they're using those funds to provide liquidity.

Worst exchange, stay away from this... In the name of terms and conditions, they steal coins if no trades were made in 6months.

Stay away from it

How wicked can one get. All i wanted was to make an exchange on their platform but ended up with held funds for months and agents who kept lying to me even after i let them know i had a sick child that needed it. I had to consult with fortechester to aid in wresting back my assets. Only way i escaped the sad loop this platform brought upon me. I was just but lucky.

I joined HitBTC in 2018 and didn't have any real issues for a few years, albeit I only joined to buy LOC and only accessed my account periodically to check they were still there. So I can't comment on the difficulties with withdrawals that others have encountered.
Last week I carried out one of those periodic checks and found my account had been EMPTIED. Turns out HitBTC introduced 'inactivity fees' in 2021 which gave them the "right" to help themselves to inactive users' funds to the tune of $10 per month, but conveniently "FORGOT" to email users to inform them of this.
How on earth did they expect inactive users to become aware of this change? Posting new terms and conditions on their website doesn't cut it. Neglecting to email users about this massive change suggests to me that it was their intention from the start to make it as difficult as possible for inactive users to find out about this, "allowing" HitBTC to pilfer funds from their accounts. That to me is a SCAM with a capital "S", and is tantamount to theft.
Thank God I only had about 150 USD of crypto in there. Now gone.

Cryptowisser have got it right:
"UPDATE 26 May 2021: We have received reports from a large number of independent sources that this exchange engages in fraudulent behaviour...
Accordingly, we have marked the exchange as a scam in our database and moved it to our Exchange Graveyard."

I've been using HitBTC services for about 6 months now, and I want to assure you that I have never met such a good exchange! Not only because it offers many cryptocurrencies, but transactions are made quickly and accurately. No, that's not the only reason. An important point for me was and remains their approach to their customers. It is really valuable when you are taken seriously and business is done for real. This is manifested, among other things, in the work of the support service, and in favorable working conditions.

To sum up, it is a pleasure to do business with you!

Avoid them! The account manager kept ignoring when i wanted my withdrawal, they refuse to let me withdraw but want me to put in more money. I was advise to opt out fortunately i read about an expert on a forum that can help with refund. I reached out to Markkcoy via (telegram) and i amazed how they made the best out of my situation...

Today I want to share my experience with the HitBTC exchange. I chose it quite consciously, because I carefully studied various types of information, both about the exchange and about others. Even if we consider that the 2022 market is mostly sagging, it will be a pleasure to deal with this platform. The whole functional interface and its interface provide a user-friendly experience. Transactions proceed smoothly, the withdrawal of coins and replenishment of the account is normal. In the end, I think that HitBTC is a great tool for cryptocurrency trading and not only.

The exchange has been doing great for the past couple of years and the next series of transactions has been proof of that. I returned to HitBTC again to trade against USDT and again got a great result, which I want to share here. These were fast and sure trades that went smoothly and seamlessly. I'm starting to get the impression that this is the only exchange where I can do this so easily and securely, because I can't remember any other platform doing so well for so long. This once again shows that I chose this exchange for a reason.

I lost all the money in my account, all of it, due to a hidden HitBTC fee. The charge is US$10 per month if you have more than 6 months of inactivity. This charge can only be discovered in the terms and conditions, since it is not reported on the commission page.

Avoid HitBTC. Perhaps what other surprises it has for its users.

I have used this cryptocurrency exchange several times, so I am happy to share this is a safe way to buy or sell cryptos. First of all, there are a lot of cryptocurrency assets on the exchange, so almost everyone will be able to find what they wanted. Of course, I mentioned security not by chance, because I have been using it for many years and I haven't had any problems with my account. By the app itself, we can say that it is very fast, that is, there are no friezes or glitches during operation. All actions are clear and fast. Technical support sometimes has questions, or rather, the speed of their work, it's hard to argue with that. However, the result of their work is more important to me, and not the fact that they will answer me in 10 minutes.

This is how I see Hitbtc, and it seems to me that this is a very worthy exchange.