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HisRoom Reviews Summary
HisRoom has a rating of 3.8 stars from 925 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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The web site is very easy to get to and you have a lot of different colors to pick from and I wish that you had Mail catalogs because if you did i wouldn't love to have one and everytime i look your web site you have something that's keeps coming back for more
Easy site to navigate, orders dispatched on time and delivery was prompt, if items were delayed, you were informed, happily use this site again and qgain
Ok, Not impressed. We will buy in the future locally or from Amazon.
Found 100% silk thongs! Could not be happier with the product and service I received
My order was partially delivered and the other items were out of stock. The delay has been extended and i would not purchase here again. Also you have send this feedback survey 12 times consecutively to my mailbox.
The sizing, leg length, of the boxer briefs was much shorter than the website described it. The web said the pairs I ordered had ~4" legs. Once received they are more like 2" legs. A huge difference in my book.
Hello David - We have confirmed our measurement is accurate based on the product laying flat. And, our photography is accurate in showing a longer inseam on our model. You ordered and XL. If you have large thighs, the length will be reduced when the leg opening is stretched to accommodate a larger thigh. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Have not received socks. Please cancel order and credit my account.
Disappointed my cart is not shared between hisroom and herroom. Very separate sites. Furthermore, my order took quite awhile to arrive. Otherwise, the product was as described; did not return. Appreciated the sale, and for carrying big&tall undies.
Sent wrong item and I had to pay for shipping to send back. I won't be purchasing from here again
Hello Kennedy - We are sorry to red this review. We confirmed that we sent you the color that you selected on your order. WE are sorry if you accidentally selected the wrong color while placing your order.
Kind Regards,
Wilma
Customer Service Manager
Ordered 2 100% cotton pants.
Received 1 100 cotton and one mixed cotton and polyester.
Im allergic to polyester.
The order took longer then expected.
You have a lot to learn from Amazon
Hello Per - We have researched your order. You ordered a Hanes 2 pack of 100% cotton knit joggers. We have confirmed that the pack has 2 items that are all cotton. We are reaching out to you to better understand what you received.
Kind Regards,
Wilma
Customer Service Manager
I was looking for a item on line, and came across his room.
His room, had what I wanted so glad to found them.
Thanks
Orders should not take 3 weeks to process and deliver. I ordered my last purchase on 10/7/24 and expected delivery is 10/30/24. Amazon probably would have been next day and free shipping. I have still not recieved shipping notification.
Hello Jeff - We are surprised by your claim. You placed your last order with us on September 27th on a Friday night. We shipped your order on Monday the 30th and your package arrived on Oct. 5th. You have no order with us being purchased on 10-7-24. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Great company reaction to my order (s) and I love the products!
Finding sweat pants with a button fly is hard do, but these were perfect!
I have had multiple recent purchase experiences this year where the product is supposedly in stock but when they go to process order they are out of stock and I end up waiting weeks for them to send.
Before ordering, I thought that hisroom.com had a warehouse in Europe or something similar, but what happened was that a simple delivery has turned into an almost a month long affair, as I'm yet to recieve my package, although I believe it should be here in the next couple days.
Hello Almin - I see you are an International customer living in Croatia. Please know that our warehouse is in Dallas. We shipped your order the same day you placed your order and it was passed to our International shipper, Global-e. They should be communicating with you regarding their delivery. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My purchases have been for gifts. They're nice quality and my friends look great in them.
Great selection and good delivery. If they are out of something they will have it posted when they think it will be coming in.
I've purchased from HisRoom in the past. They offer a great selection of men\s underwear. Happy with my experience and the products are as shown. I am very happy that they also delivery to Canada.
Thank you HisRoom!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Willem - Prior to placing your order, you were told that 2 of your items were on pre-order with a date. The date we provided is still accurate. We have also sent you emails reminding you of the expected ship date. The good news is that your purchase was during a sale period. We will be sending you these items in the next week. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager