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HisRoom Reviews Summary
HisRoom has a rating of 3.8 stars from 925 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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Placing my order was easy, it was the shipping and delivery that was huge issue. I never received my order, so I paid $65 for nothing.
I reached out to hisroom, they got back to me right away. But it was 3 days later I reached out again after not hearing from anyone about my order going missing. Hisroom essentially asked me if I looked for my package(yes, of course i did). After 3 days when I reached out again, The customer service was rude and said "we will not refund or replace orders" and their reason was "we gave you the time and date of delivery". Whether I have that information or not, that does not prevent my orders from being stolen. I will not be buying anything from Hisroom now or in the future. Customer service wasn't helpful. But I didn't appreciate paying $65 for nothing.
Product had holes in the pockets of the shorts the second time I wore them
Hello Kevin - We see you have owned the shorts for 2 months now. It's possible you placed something sharp in this value-priced item. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Great selection of goods. Web site is well laid out and easy to use
I have made several purchases at His Room over the last few years. Usually A+. This time the product I would give a grade of B. I'm gunna stick your Calvin Klein products most likely for next time.
Good product, great service and fast shipping, overall very pleased once again.
I had ordered from HisRoom in the past without issue. On my last order, however, I received a defective article. HisRoom staff were quick to tackle my issue. I will continue to use HisRoom into the future.
I just bought underwear. I didn't realize I was going to get 11 different emails demanding that I write a review, offering me other things I don't want, and reminding me how good a customer I was. You really ought to stop sending out so much crap, it makes people never want to buy anything from you ever again. Like me.
Hello Charles - We appreciate your feedback. We only send out one request for a product review per order and in no way is the language demanding. Your 11 count is not from our site. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Quickly found what I needed and ordered the product
Never Received order asked for refund never received disappointed
Hello John - You were fully refunded for your order which you are aware was lost in the postal system. We are disappointed you left this inaccurate review.
Kind Regards,
Wilma
Customer Service Manager
Good prices. Nice selection. Nice sales. Quick shipment.
I like it cause you got a lot of items to choose from his room
Got Tommy Bahamas modal top & bottom for my son in law's Birthday. He loves it, so comfy & stylish. Thank you
I ordered and item that was on backorder and Sophia helped me change my order to purchase items that were in stock. She was great and I appreciated all her help.
Underwear legs were too short- making wearing them uncomfortable.
Hello Bob - We provide the inseam measurements on all our products. We are sorry you did not review our details.
Kind Regards,
Wilma
Customer Service Manager
The slacks I bought were good quality and fit fine
My order was received quickly and was exactly as ordered. Very pleased with service. My only issue was that the underwear I wanted was only available in black although i ordered white last time and wanted white again. It didn't say they would be available later. I hope they offer the white again…
Thanks, SC
They don't feel like silk at all - very dissatisfied.
Correct size fairly decent price I don't keeps saying it's a big discount when it's the same price every time I order months apart
The ease of ordering and how fast it showed up was great. Overall good service and no issues with any of the products ordered. I think I found a new way to shop.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HEllo Alex - Our records show your order was shipped out to you the same day it was purchased. Our tracking show it was delivered to you 3 days later. You called and stated you feel the package was stolen out of your mailbox. We are sorry this happened to you. But, we simply cannot police delivery locations after the items are delivered. We are sorry. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager