Hirt's Gardens

I ordered my 4" rubber tree plant. This was my first order from Hirts. It arrived in a box with bubble wrap for protection. There was tape across the pot to keep the dirt from falling out. It was healthy looking although some leaves are curled up. I planted it immediately in a pot and found the perfect spot for it. So far it looks healthy. It arrived fairly quickly after ordering. I was so pleased when I came back to order a banana tree plant, I saw the reviews for the first time. Now I'm really scared to order again. I think I'll stop while I'm ahead. I've also seen terrible reviews on "brighter blooms" company. Buyer beware. For now, I'm happy. I'm sorry to see all the bad reviews. It's one thing to receive a bad/dead plant, but customer service is critical. If you dont have an understanding person on the other end of the phone, that's ready and willing to offer a solution, your business doesn't have a leg to stand on. It wont last long with all these unhappy customers. I'm a business owner and it is of upmost importance, above anything, that my customers are happy. Best wishes to all who have been wronged.

Last year I ordered a yellow Xmas cactus in a 6" pot from hirts gardens. I was somewhat concerned because I had a very disappointing experience with another company the year before but I took the chance n when my order arrived I was so relieved n very happy. The plant came securely wrapped n packaged the plant was as advertised n once I put it in my window it the buds opened up n i had a plant full of yellow flowers n its ready to bloom for xmas this year as i write this review. So I ordered an orange Xmas cactus a few weeks ago making this my 2nd purchase n i was a little nervous but I recieved it yesterday n again I was so impressed relieved n happy that my plant was professionally n securely wrapped the plant is healthy n has buds all over it n I can c it is responding to it's place in my window the buds will open in a few days I hope it's orange but I'm very happy with my plants from hirts gardens their professionalism in protecting the plants wrapping n packaging them I feel confident enough to purchase other plants from them n I'm sure I may have a disappointment at some point but so far I have not. To send live plants to people thru out the country is risky for the purchaser n sender but if the company u buy ur plants from is reputable n have professional people who r knowledgeable then the risk is minimal n the results r positive. So far hirts gardens has proven they r professional. A company that I had a bad experience with still advertises online n i can't remember they're names as I'm writing but I was so ripped off disappointed n angry by the lack of understanding professional response when I complained they offered me nothing n when I told them how I felt n I'd never order from them again they responding by saying it was my choice I didn't receive the free bulbs they offered with my first purchase no refund no replacement of an actual plant zip. But with hirts i had no problems yet so i thank the good people at hirts for quality products n service... so far!

Wish I can give them zero stars!
Shipping was fast but the packaging was terrible.
Most of my plants were damaged.
I had send them a message about how I got almost dying plant and they never responded back to me.
I gave them a review along with positive reviews on few of the stuff, they only posted the good reviews and not the unhappy one.
I found out my plants were also infested with mealy bugs too.
I would never use them again and not ever recommend them also.

I ordered a watermelon peperomia from Hirts and I was expecting a larger healthy plant as pictured, I spent $10 + shipping which was more than the plant itself. What I was sent was a half dead "plant" with 8 leaves stuck in overly wet dirt. I've since lost the plant as I was unable to save it and it died within 2 days. I will not be buying anymore from Hirts, I can't believe it was even sent out from their nursery. I'm now left with an overpriced dead plant.

I took a chance despite the horrible reviews and ordered several plants. I was so upset upon opening my package as every single plant was damaged. The plants were not packaged properly to say the least resulting in broken stems, spilled soil everywhere, ripped leaves etc. There were also plants that had several brown tips and chemical burns from over fertilizing. When I emailed customer service with pictures, they were unapologetic and did not provide a resolution.

This company is a lie. DO NOT BUY FROM THEM! I bought a RED FREDDY GENOVESE BASIL from them but they send a PURPLE BASIL instead. The picture on their website is red and even the tag that came with the plant is red. I was obviously upset and send them an email and the guy kept insisting that the picture on the tag is purple. The picture and the plant look different and they insist on me paying for the return shipping if I want to return it which I believe is not justified since they were the one who send the wrong basil to me. I felt scammed! Very disappointed with their customer service.

This company is a joke and the Principal of the company is a complete jerk. I read their reviews and can see where his personally is coming from. They have very very poor rating with the BBB. I read some reviews before I ordered and they were so so. Guess I was looking at the wrong site. They really must SUCK because my review is nothing compared to what some people have said. They should have talked to Alan Hirt such a foul mouth and I was his customer. Guess he never learned customer relations, or business going down the tube really gets to a guy. Showed on the web site that this company was started by Samuel Hirt in the early 30s. Don't you know his family must really be proud of Alan.

I wish I could give Hirt's Greenhouse a zero star rating. But I am forced to give it at least 1 star. The company has an F rating with the BBB in its community and countless 1 and 1 1/2 star ratings in plant-related websites, among them the worldwide-respected Dave's plant forum, as well as the Houzz website.

I paid $17.58, which included shipping charges, for what I thought would be a healthy 4" pot Dwarf Alberta Spruce. But what I received was a dying, yellowish brittle sapling, with dry, bent branches and shedding needles. The soil in the pot was powdery-dry, and the sapling had been sealed to the pot not with paper tape which could have been moistened, but with rubbery packing tape. And then, the sapling was crammed in a small USPS box, surrounded by packing peanuts. There was no moisture for the sapling, or protection from the drying packing peanuts.

I phoned and emailed Hirt's about the problem when the sapling came in. No one answered the phone, though Matt Hirt answered my emails. His responses, however, consisted of only several words. They did not address the problem with the sapling. He did ask that I email to him a photo of the sapling, and I emailed four photos and a lengthy explanation of my many unsuccessful attempts to revive it. He then responded with a few laconic words that did not address the problem. I also called PayPal and Walmart because the transaction was conducted through the two companies. But each time a recording informed me that it would be over two hours before I could speak to a representative. And, finally, in desperation, I called my credit card company, where a helpful person assisted me in filing for a chargeback.

Hirt's may have been a great place to purchase plants 66 years ago, but nowadays it is a place where the owners have zero remorse about selling dying or diseased plants and treating customers disrespectfully. And the behave that way because they know that it is nearly impossible to reach anyone at the financial institution that purchase transactions go through. Plus, Hirt's obviously do not care about their dismal ratings