Hirt's Gardens

I wanted some smallish plants to put in crevices in a stone wall and ordered six from Hirt's--santolina, thyme, sedum, and a lavender (the last an experiment). The plants were shipped the next day, arrived in a few days via USPS. I was surprised at how carefully the plants were packed--all were in great shape. I can only recommend.

Just received my beautiful Easter cactus. I am extremely happy at the size and potted with lots of buds ready to open. 1st time ordering from here but definitely will not be last. Packed with care, no breakage. WONDERFUL. I am elderly and have no idea how to add a picture.

Ordered 4 plants, shipping cost a lot. I received them and one was in a bad shape, already dead. When contacted them and asked them to replace it. Fast they gave me a refund for 12 dollars including shipping, now if I want to re-purchase the same plant I have to pay 17 dollars including shipping. WHICH PART OF THIS IS FAIR? OR GOOF CUSTOMER SERVICE?

I ordered a plant for medicinal use, I paid $32+ with shipping, it was advertized as a established plant in a 4" pot, it was a plug straight out of a plug tray stuck in a 2.5pot, it was the wrong plant, I could buy for $2.28 elsewhere. I haven't looked to see if the plant they sent me is poisnous yet, but wouldn't suprize me. All they did was stick a plant that is easy to clone and a vauge look alike and tried to passit off. I also added a pic of ebay's rating for this seller: so you will see how faulse they are, I should have looked for other reviews first, everyone I have found outside of ebay's rating have benn less than positive.

Buyer Beware!
Customer service is horrendous and more than unhelpful, as they just kept asking me to resend photos of damaged/diseased plants and told me they were issuing a refund, but it never came. Then, just repeated the same conversation over and over. No result.
Ordered 26 plants. Shipping cost $99 for one ~12lb box? Hmmm.
No packing slip, so it was a good thing I double-checked the online order invoice, since they "forgot" to include 4 of the plants that I paid for. Most plants were MUCH smaller than depicted in photos.
Many plants had no plant tags. The plants that were tagged came from some other wholesaler Hirts buys from.
Diseased plants: came with fungal problems and pests like fungus gnats.
Pathetic service and crappy plants! Spend your money on a company that cares

This greehouse operation certainly churns out a mass quantity of some good and some really not so lively products. I am a degreed horticulturist, and the health of some of the plant material they shipped to me in three separate instances is not acceptable. When I approached 'Greenhousematt' about the issue, since he thought I was a small guy he swatted at me and swept me away like a fungus gnat. Single proprietors and small businesses be very wary of this operation. This organization is best suited for Wal-mart and Amazon. If you have issues with the product they ship you, they do not care unless you are a big customer.

I ordered priority shipping and never received the item, I called after 6 days knowing the plants weren't going to be in good shape, I was told to wait until they came. I tried to cancel the order and was told they wouldn't cancel until I received damaged plants, and if they arrived damaged, they could send new ones. So I'm supposed to wait a week for damaged plants, send them back and wait another week for a refund or more plants, that could also be damaged. Terrible customer service.

I purchased three azalea plants from their website, and the next day I received a response that they actually only had two left, so they would issue me a refund for the 3rd. I received the two plants, which weren't great to be honest, since they were obviously the last of their stock, and waited for my refund. Over the course of 30 days, I reached out several times for an update and got the same response every time, "some banks take up to 30 days to process a refund, contact them." I did reach out to my bank, and they said I should have had it from three to five business days. But I waited the 30 days, and then emailed Hirt's Gardens again and what was their response? "Some banks take over 30 days to process a refund, contact them." Totally ridiculous, I filed a dispute with my bank and I'll let them fight for it. I wouldn't recommend purchasing from this particular supplier if you expect them to stand behind anything, or resolve issues. Especially if the issue was their fault!

I have now ordered 3 times with this company each bringing its own disaster. I thought the first was a fluke the plants were packaged beautifully. Missing items but when I reached out I was reimbursed mistakes happen. 2nd time lots of stuff missing not reimbursed for all of it packaging was not as bad as it could be. Reach out again. Get a partial reimbursement for the plants I didnt even get the plants? Well I'm an idiot and ordered again not only did every single plant looked like it had been thrown in the box. It was the saddest selection I have ever seen even for this company. There is no customer service this company seems to think they are doing you a favor instead of providing a service. More than half the plants I have gotten have also had horrible spider mites and my zebra came with a horrible case of white flies. I quarantine all plants when they come in so I know these specific plants came with pests as well. BEWARE

I recieved the wrong color of umbrella plant and the complete wrong plant of another. 3 emails, 1 was an opps sent without a text. I got a response to only that one saying what is this about. I have sent a message on their order web site as well. Horrible customer service. The quality of the plants were great. The packing was great. The shipping was fast but when I spend $130 I expect to be appreciated!