On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HiFiGo Reviews Summary
HiFiGo has a rating of 4.4 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiFiGo most frequently mention customer service and priority shipping. HiFiGo ranks 40th among Discount Asian Products sites.
We monitor reviews for authenticity
I recently bought a pair of Kinera Baldr IEMs from HiFIGo and have found the service to be truly exceptional. The website is very informative and includes numerous photos and videos describing the product. All outstanding queries that I had were promptly answered by customer support(via Facebook Messenger). Shipping(FedEx) was quicker than expected and I found the IEMs to be very well packed for shipping. Highly recommended.
Bought a Fiio BTR 5 from them because Amazon was out of stock. Let's just say there were some shipping issues due to the COVID-19 pandemic. After it was assumed that the first one was "Lost in Translation" they shipped me a second one which arrived in an appropriate amount of time. Of course, 2 days after the second arrived the first one showed up. During this ordeal, the customer service team was very diligent in responding to my inquiries quickly. I eventually bought the second unit that they offered at a discount for my troubles which I will probably sell to one of my coworkers.
I recently ordered the Moondrop Blessings 2 iem from Hifigo. As expected due to the current pandemic, there are supply shortages for the widely popular new iem. The customer service representatives at Hifigo kept me updated on any new developments and kept in contact with me throughout the process. I was amazed at the speed at which they replied to my email inquiries. Superb customer service and I would definitely recommend Hifigo for any audiophile needs!
All my questions were answered and more! That push me to continue dealing with them. Thanks Dandan/Hifigo TEAM!
I ordered the Topping E30, unfortunately the product got stuck in the customs after reaching Canada. I had no hope of getting it back but HiFiGo sent me a new one through FedEx without any charge. This is not something I expected since they are not bound to send me one and it got stuck in the border services. I am very pleased with the service and thankful too.
As for the product, I was already getting good sound through my HD800S headset and Cambridge Dac Magic Plus DAC and JDS lab atom amplifier, thought of upgrading the DAC and did not expect much improvement but I was wrong, listening to Killing Me Softly by Roberta Flack, the soundstage seemed to increase considerably in size. The voices of the other women seemed to fill up a large stage in which she was singing. Also Helium by Sia, it seemed I could hear the background voices much more clearly with this DAC.
I loved the service and the product too.
I bought the Fiio M11 Pro Stainless Steel Limited Edition high-resolution audio player from Hifigo and they entertained all my customization requests extremely cordially and shipped it much faster than imaginable. I received it within a week even during the pandemic times, and this is a testament to how amazing their service is. Nor only that, their communication was so nice and polite that I feel like I have made some new friends. I would go so far as to say that I would buy from them even if something is available locally because of their cordial nature, amazing customer service, super fast shipping and the courtesy to stand behind their customers. Excellent job Hifigo! Not only you have earned my respect but also an avid fan in me.
Customer service support was outstanding. And resolve the problem with all that I had an issue with... Happy customer here..
I have purchased a Cayin E02 DAC board from HifiGo, with the Priority shipping service. The parcel took 16 days to arrive, the tracking info seemed to be stuck so I wrote to the customer service, they assured me that the parcel would arrive and that in any case they would follow the tracking of my parcel. Few days after I got my purchase! Very well packed. I am completely satisfied with them.
I would like to thank HifFiGo on their customer service which was quick, friendly and very helpful, I would not hesitate to recommend them.
They asked readly all my questions and the item arrived in scheduled time and in perfect conditions.
Ordered a pair of QOA pink lady. Customer service was super nice, always answering emails, and they give me a 5$ discount. Shipment was ok even during covid-19.
5 stars rating to HiFiGo they shiped the device quick and communication with them over email was straight forward (I was getting worry at one point with the shipment due to the current situation but their feedback calmed me down). The product arrived in good conditons (shipped with GLS in Romania), the packaging was ok and the product was sealed. I'm happy with their service.
HiFiGo was very prompt in answering all my questions related to my DAC purchase and shipping. When I made an order and changed my mind, I emailed them and they immediately cancelled my order and refunded the money. I really recommend this seller over other for all your audio needs.
I´m very pleased. The earbuds was not working. The whole process from my initial contact with the support all the way to the end (receiving) the refund for my return shipment was incredibly good!
Also since I live in Sweden I´m surprised that I got the earbuds so quick, but also that they got returned so quick and the refund.
Very pleased even though the product did not work.
I ordered a DAC and they said to me that there wasn't available the specific model that i ordered. ( the factory didn't produce the old model that i wanted).
They refound me on my request.
There so many things to review. To put it simple
1. Competitive price
2. Fast response service
3. Super awesome customer service
4. Fast deliveries
I bought Fiio FA9. Only 4 days to simply arrrive at my door step. Thank you for all hard work.
HifFiGO were quick to respond to my query (within minutes) and helped me with the result I was hoping for. It's not often that a company will treat you fairly in certain situations but HifFiGO treated me with a high level of respect and understanding to my issue! They defininately care about their customers, I can't thank them enough!
Everything went off without a hitch and even though the headphones weren't functioning right, I could return them without much hassle and support was exceptionally helpful along the way.
Few web stores have the attention to send pictures of the product you are buying, have the time to go through details about the purchase or even get something that is not listed, the guys at hifigo have always break the mold and do an extraordinary job at doing that and more, first purchase was amazing and right now I'm on my 3rd, excellent service, excellent timing and excellent customer service. 100% recommended
This product is the best I had fh7 and it great but the fa9 fiio omg the best sound ever I can't believe all the sound come out of FA9 6 Knowles balanced thank you hifigo for such a great product
From the business
HiFiGo was founded by a group of HiFi enthusiasts with the aim of creating an online store that has everything you need in one place.
For us at HiFiGo, music has always been a passion and an integral part of our lives, and we wanted to offer affordable and high-quality audio equipment to everybody who wanted a higher quality sound at any budget.
We believe high-quality audio should be affordable and attainable to everyone, not just a select few. We offer the best audio equipment from DACs/AMPs, IEMs, Headphones, portable audio players, to dongles and cables.
We ship them conveniently to our customers’ doorsteps and pride ourselves on offering the best price and service compared to any other place.
Our customers in over 50 countries worldwide can get all the audio equipment they need, including accessories, in one place. No need to waste your time looking somewhere else.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members