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I am absolutely livid with Hibbett and will be closing my account and no longer doing business with them.
My kids "love" Hibbett. And stand in long lines to purchase "New Drops." So, a few years ago, I opened a Hibbett account to shop for my kids, and purchase gift certificates for them.
This past Christmas, I purchased a gift certificate for all of my kids!
On or about 2/11/26, one of my kids purchased a t-shirt from the Hibbett location on Rockwell in Oklahoma City. On 2/18/26, around 14:00, my daughter went to this location to exchange the shirt, only.
A black male employee asked if she had the receipt. She informed him, "no." He asked for her phone number to locate her Hibbett account. She told him that she didn't have a Hibbett account, but her girlfriend did, and asked him to look up her account. She stated that he immediately got an attitude, acting homophobic and like j-e-r-k, and refused to honor Hibbett's return policy.
My daughter called the customer service phone number for Hibbett. She spoke to a gentlemen that assured her that she may exchange her shirt, as a part of Hibbett's return policy. He asked to speak to the gentleman in the store. He refused to get on the phone, or to speak with his co-worker. And he told her to tell the gentleman from customer service to call someone from his office. Not following company policy can lead to a discrimination lawsuit. That's why policies are put in place.
As I was walking out, he smiled and said, "maybe you should consider making a Hibbett's account." And he giggled.
This is ghetto and unprofessional! I'm appalled at the lack of management for this location! This is unacceptable.
Purchased a pair of adidas shoes (size 3) for $65 on a Saturday. Daughter wore them 2 times over 4 days. Top of shoe detached from sole. I read the back of the receipt which indicates defective products can be returned for exchange or in store credit. I went to the store the same day as malfunction to be told, "yeah, it says that, but we can't do that." I was given the toll free customer service number so I could "take it up with them." I was assured by customer service an email would be sent to me so I could submit photo evidence and they would decide within 48 hours if they wanted to exchange them. Got no email. Called again, offered to email them so they could reply with the information I needed, they refused to do that. "We will send you the email claim form again," never got it. I live in a town of 6,000 residents and spent $23 more on these shoes than ordering online so that I could support my local store. You've lost a customer Hibbett, and I will share this unfortunate story with everyone I know.
