Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HerRoom

HerRoom

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HerRoom?
grey stargrey stargrey stargrey stargrey star

HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
480
value
731
shipping
737
returns
110
quality
2,007
This company does not typically respond to reviews

Instant Feedback

59,846 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Gail X.
Unfollow Gail X.
Share Review
Report Review

Good experience, delivery was on time, product fit good

Date of experience: October 18, 2021
Texas
1 review
0 helpful votes
Follow Marcia U.
Unfollow Marcia U.
Share Review
Report Review

Thank you!
October 18, 2021

Thank you! I stumbled onto Her Room and you are now my "go to!"

Date of experience: October 17, 2021
California
1 review
0 helpful votes
Follow Elysse U.
Unfollow Elysse U.
Share Review
Report Review

My experience was excellent
October 17, 2021

My experience was excellent. Finally found the proper shaper I been looking for months. It fit almost perfect. Was a little loose around the upper torso but I still got the support that I was looking for. It's comfortable too. I can wear it all day with no issue. I can sit in it and stand and even bend over.

Date of experience: October 17, 2021
Oklahoma
1 review
0 helpful votes
Follow Karen F.
Unfollow Karen F.
Share Review
Report Review

Very nice selection, excellent quality, prompt service

Date of experience: October 17, 2021
Tennessee
1 review
0 helpful votes
Follow Michelle U.
Unfollow Michelle U.
Share Review
Report Review

I took 6 months from the time of my order to when I received it. That being said with a pandemic and supply chain issues I am probably lucky to have received my order. The bras fit as expected.

Date of experience: October 17, 2021
Georgia
1 review
0 helpful votes
Follow Kathryn E.
Unfollow Kathryn E.
Share Review
Report Review

Great service nd great products
October 17, 2021

Great service nd great products. I am able to find what I need.

Date of experience: October 17, 2021
Oregon
1 review
0 helpful votes
Follow Janet S.
Unfollow Janet S.
Share Review
Report Review

Easy ordering, quick service
October 17, 2021

Easy ordering, quick service. I order the wrong product and hate the item I got. I need to return them, but one of the packages was open with 2 of the pieces unusable. What do I need to do to return at that have not been used

Date of experience: October 17, 2021
Pennsylvania
1 review
0 helpful votes
Follow Diane N.
Unfollow Diane N.
Share Review
Report Review

Shopping was quick and easy, and website was very user-friendly

Date of experience: October 17, 2021

Shopping
October 10, 2021
Previous review

Shopping was quick and easy, and website was very user-friendly

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
Follow Robert K.
Unfollow Robert K.
Share Review
Report Review

Took long to arrive
November 15, 2021

Took long to arrive. Received several emails that it was shipping but they were wrong. Finally it arrived.

Date of experience: October 16, 2021
Florida
1 review
0 helpful votes
Follow Sophia V.
Unfollow Sophia V.
Share Review
Report Review

The only place I order underclothes from. I have never had any issues with my order's.
Great company!

Date of experience: October 16, 2021
West Virginia
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

Easy to navigate the site
October 16, 2021

Easy to navigate the site. Easy to process the order. The items I received were exactly as described and were just what I wanted.

Date of experience: October 16, 2021
New York
1 review
0 helpful votes
Follow Elena Q.
Unfollow Elena Q.
Share Review
Report Review

Very easy
October 16, 2021

Very easy. Products exactly what I wanted. Perfect fit. Beautifully packaged.

Date of experience: October 16, 2021
Colorado
1 review
0 helpful votes
Follow Deb E.
Unfollow Deb E.
Share Review
Report Review

Well, I ordered panties in size 11
November 15, 2021

Well, I ordered panties in size 11. I think what I received was size 11 in little girls. I washed then according to the directions and I couldn't even get them on. They should have been big. So since I washed them... I couldn't return them... and I wasted over $40. I won't be ordering from you again.

Date of experience: October 16, 2021
Wilma W. HerRoom Rep
over a year old

Hello Debra - We are sorry for your experience. The 100% cotton panty you purchased has been a best-seller with over 500 5-star reviews. Having carried it for more than 20 years, we know it runs true to size. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Illinois
1 review
0 helpful votes
Follow Kelsang K.
Unfollow Kelsang K.
Share Review
Report Review

I have good experienced purchasing this products. I like color options. Quality is absolutely upto the promise.

Date of experience: October 15, 2021
Washington
1 review
0 helpful votes
Follow Deborah P.
Unfollow Deborah P.
Share Review
Report Review

Been looking for this bra all my (adult) life… love it! Bought one, then ordered two more! Items came so quickly in the mail! AWESOME!

Date of experience: October 15, 2021
Mississippi
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

All good, no problem
October 16, 2021

All good, no problem... the underwear fits... my mother likes Dixie underwear but had problems finding in stores. "Let me look on internet"... I said.

Date of experience: October 15, 2021
Iowa
1 review
0 helpful votes
Follow Shirley F.
Unfollow Shirley F.
Share Review
Report Review

Had to return part of the order because didn't fit right.

Date of experience: October 15, 2021
Kentucky
1 review
0 helpful votes
Follow Katherine X.
Unfollow Katherine X.
Share Review
Report Review

Excellent customer service
October 15, 2021

Excellent customer service. Should not have to elaborate irate here. Thank you.

Date of experience: October 15, 2021
New York
2 reviews
0 helpful votes
Follow Marvalyn S.
Unfollow Marvalyn S.
Share Review
Report Review

Easy to shop
October 15, 2021

Easy to shop. Products are a bit pricey, but overly good quality

Date of experience: October 15, 2021
Texas
1 review
0 helpful votes
Follow Rebecca K.
Unfollow Rebecca K.
Share Review
Report Review

So quick and easy to find what I want and check out. Smooth process from beginning to end!

Date of experience: October 15, 2021

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
See all photos