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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Experience was fine. Received items quickly and they were what I expected.
I actually found bras that not only fit but are also comfy!
I was so happy to have found the Va Bien garments and I received them in amazing time. Thanks!
The first bra didn't fit. I wanted to exchange it, but the fees to return it and to get the new one didn't make anything about order worth the money or the time. I won't order again and I won't recommend to others.
What I found was exactly what I was looking for. Great fit also!
Thank you. I was just about to give up shopping for what I needed!
Shopping online was very easy. The product was supposed to be a plus size OS, but I'm a size 14 and it was either way undersized or they shipped the regular sized item. I can't wear it, but I'm keeping it because I hate shipping things back.
Very good, I love how they work and the customer services.
Excellent service, good quality merchandise and quick delivery.
Fast and efficient delivery, well packaged, correct order, quality product at fair price. Will use you again.
I have been wearing this brand (Vanity Fair) for many years. So glad I found this site. This is true for me. I'm 76 been wearing these for 60 years.
I know exactly where to go to find items in my size!
Excellent experience. Fast delivery. Product quality as expected.
Excellent service and quality merchandise.
Thank you!
Not happy with the sizing the cups are not allowing my breast to fit in.
Great experience, love the bras, panties NOT what I expected (different from photo, which is why you only get 4 stars), but not worth the $ and hassle to return.
I have ordered several times from this company, and so far my orders have arrived in a timely fashion and are exactly what I had wanted.
It was just fine, nothing great or negative just a simple quick shop for a nightgown.
I was able to order bras for my daughter that were much more expensive elsewhere.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra - Your original bra purchase is for a product already 40% discounted. We do not provide free returns. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager