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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I searched all over the internet and in stores for the right slips and HerRoom had them and at a fantastic price. I'll continue to do business with them for their wide selection and prices.
I would order again the bra's are fantastic they fit very well their comfortable they last forever almost the order was shipped on time very promptly I would order again from Her room
I'm was happy to click a few stars to provide feedback, but to require people to type at least fifty characters? That's a $#*! move. The shopping was fine. This is asinine. I won't be shopping at HerRoom in the future now. So, I guess HerRoom should choose its partners more thoughtfully.
Great items. Several out of stock but good communication of status. All shipped together
Got what I ordered and it arrived is a somewhat timely manner... I was satisfied with the products
I received my package promptly! And I am very pleased with what I ordered! It's beautiful! Thank you
I never had such a difficult time getting my order.
The delivery service that Her Room used was extremely slow and hard to track.
I am ordering the same product from somewhere else now so I don't have to deal with their carrier again.
Experience was excellent. Variety in options is great.
Order of bra and panties was shipped separately and arrived nearly three weeks apart.
There was a flaw in one of the items I had purchased but I had removed the tags and only noticed the flawed stitching when I was about to launder the item. However, I could not return the item because I had already removed the tags. I wish this return policy was made clearer.
Every time I'm suppose to get a discount there's an issue and I could never be right. Will I buy from them again, I have but always with the fear I'm not getting my discount.
Web site was easy to use, shipping prompt on a hard-to-find item.
I tried on one pair of the panties and the fit was snug but comfortable. I washed all the panties as instructions noted, air dried. The items are now uncomfortably tight, especially the waistband. It cuts into the skin. I haven't attempted a return or exchange because I assume I cannot return laundered garments. I am very disappointed in my purchase.
This a great site to find items that aren't available elsewhere. The prices were competitive and the selection very good. Delivery on time
I have bought many bras from HerRoom in the past and have been pleased by their selection. I recently bought three bras of the same style and size. The first two were perfect, so the next day I clip the tag off and put it on. The underwire is gouging out of the bra by an inch. OK, defective bra. It happens. I don't blame HerRoom for that.
After contacting them and emailing a picture of the defective bra to exchange for a good one they asked one question, "Is the sales tag still attached?" The moment I said I clipped the sales tag off, which I still had, they would not exchange it or help in any way because that is their return policy. I understand if I just didn't like it, but it is defective. I emailed customer service again and was told multiple times that there was nothing they could do because I took their sales tag off. It's not like they can resell the defective bra, so why does it matter?
It matters because they created a policy that gets them out of standing behind the products that they sell without doing the right thing for the customer. Buy from HerRoom at your own risk because they aren't going to help you if there are any problems with their products.
I appreciate all the additional information on product pages about sizing and fit. It makes shopping much smoother
I wanted to buy more of the same style I'd purchased before. Three clicks and I was there.
Woot!
They were excellent because shipment came late but keep me posted which was fine.
I love the large selection of panties especially the large selection of nylon panties.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members