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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Just right prompt delivery. Well packaged. Perfect product.
I received my items but I returned the items the next day and still waiting fir my refund. It has been over a month since I returned my items
The quality and sizing of the panties I received were not as before. The sizing isn't correct. Very disappointed even after speaking to customer service.
I love the nightgown.
The length and the thickness is great.
Pockets are handy too.
I always have a great experience when shopping at HerRoom
Too long to wait and no communication from her room
The product was exactly as advertised and it fit my needs
While dealing w/ HerRoom was fine, I did return my purchase. It took a relatively long time for HerRoom to process the return and credit my charge card. I ordered several months ago.
It seems that my size runs out fast in different styles and colors so I am often left with only the basic colors
This site explained how to make the correct bra fit. How to make correct size measurements and recommendations for different types of bras.
I have always liked Carol Hochman's nightgowns and not many stores carry her line anymore. So, I was happy to find them on Herroom and on sale too!
Items are per description. Happy with the quality.
Fine experience no problems no issues fast service product same as described
Everything was just great,, thank you very much...
Received what I ordered. Delivered on time. It was exactly what was represented on the website. The products are different (in a good way) from the ordinary. Very happy with the company and product.
Delighted with my purchase! Adorable bra, nice fit and high quality! Thanks so much!
The videos on fitting are very helpful. I've learned a lot!
I have to be the hardest person to be sized for a bra, but thanks to you and the ability to chat online with those who know the products, I can be fitted into the right size and it will still look pretty!
The bra was scratchy. It was also very flimsy for a size D that is supposed to be supportive.
Great purchase, do you have the same item in Black?
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members