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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I receive exactly what I ordered in a timely manner! High quality and really pretty merchandise!
Had two interactions with customer service that were both abrupt and disappointing, one via chat and one via email. Outcome for both was a letdown. Probably won't shop here again.
I ordered lingerie about six weeks ago. They told me the delivery was delayed August 28. We are now at September 6 No product no communication whatsoever. And I paid for this item.
Easy shopping experience, once I became comfortable with my sizing.
The two items in my order that I have received are good. Bra is quite comfortable. Waiting for last one to arrive.
I measured and remeasured according to your instructions. The size you suggested and I ordered were much too small. I cannot trust your sizing.
Hello Sue - We appreciate your feedback. Many women feel their true bra size fits tight when they have not been in a the correct size to begin with. To give breast support, the band must be tight enough to hold 90% of breast weight. Otherwise, your support will be compromised with a larger band size. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I received part of my order within a reasonable delivery time. However, I was notified that I would have to wait for the remainder, which is backordered for at least 3 weeks. So I am still waiting.
Hello Thomasina - While placing your order with us we provided inventory status in the size dropdown. You selected 2 pre-ordered items. We immediately sent you the in-stock items along with an email letting you know it was a partial shipment. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Still waiting for label to return an item that the wrong size was sent.
Hello Kathleen - You ordered and received from us the correct item. The bra you purchased is UK sized. There are 5 locations on the page stating this along with a size chart pop-up confirming this. We are sorry you did not see all our notices as to how this item is sized. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Support by the team of Herroom is always friendly and very useful. Furthermore I found that the time for the delivery of the goods has improved very much. Thank you for this. There is one little thing that needs to be fixed: the time for loading parts of the Website is sometimes painfully long. If this could be corrected it would be great. Please send this request to your IT Team.
Hello
I appreciate Your service and support as well as the product. The reason why I do not give five stars is the very long time it takes until I receive the products. Sometimes it takes more than month. In my view this is much too long. If I order something by amazon, I get it within 1 or 2 weeks. If You could improve in respect to the logistics, I wouldn't hesitate to give Herrom 5 stars.
Kind regards Christoph
I have regularly shopped this site for things for my wife for a few years. Within the last year they implemented a web site redesign that makes the filters not work well and regularly empties the shopping cart. I have largely switched to other sites unless I know exactly what to orderl.
I purchased a final sale pair of DKNY pajamas which were BIG - I simply asked to exchange for a Small which you still had in stock. No budging on "policy" and so I ordered a small as well. Now stuck with a medium and I will never shop with you again
Hello Philippa - Our final sale policy states no returns or exchanges and we display this policy on the product prior to purchase. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Exactly as pictured. Accurate size chart, Perfect fit. Fast shipping
I have ordered 6 panties on August 15th and received only 2. I sent a message on August 23rd. I received a reply that my note would be sent to management for review etc. I have never heard anything again. I just sent another inquiry and hope to hear something and received the 4 other panties that are missing. Thank you. Lucette
Hello Lucette - Our records show we have several times emailed to you that you were sent the 2 in stock panties, and the remaining 4 have a ship date the week of 9-4-24. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I like the product but didn't fit properly for me. Paid for a return label but never got it so I'm stuck paying twice for the return postage if I want the refund.
Hello Cindy - Our records show your 2 sale items were not charged any fee to be returned. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I can always find my hard-to find size and my favorite intimates at HerRoom. I won't go anywhere else.
I have never had such an easy experience over the internet. This is the second time I've ordered from this company absolutely no problems the products are top notch. Thank you again for the best experience I've ever had when shopping the internet
The products were exactly what I wanted and they arrived extremely quickly.
It can be difficult to find your size in stores especially something unusual like a 40B. In HerRoom I can not only find my size but also a variety of styles and colors. I love this site!
I became aware of HerRoom several years ago when I found my favorite Olga panties were available on their site. I've been buying them from HerRoom ever since. In addition, I've purchased swimwear and bathrobes for me and my mom. Their items always arrive very nicely package and in a timely manner. Returns or exchanges are easy. I trust working with this company.
I am pleased with the Vanity Fair panties I ordered. Not many sites have size 5 in different colors, and the site was easy to order from. The price was also good.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Heo Katherine - We reviewed our conversations with you and feel our representatives were courteous. You were trying to return something way past our return policy date. We appreciate that you did not like our staff holding firm to our policy.
Kind Regards,
Wilma
Customer Service Manager