On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quality product & sized well. Arrived as promised even with nationwide shipping challenges. Will use this company again!
Item was as described. Fit is perfect. Used to wear these bras but never could find them again until now.
Ordered easily and received it as estimated and bra fit well
On time delivery. Items just what I expected. Not too much packaging.
I am Not sure I got all of my order yet and it is confusing without having tge items listed.
Good experience with the ordering and receiving process.
Easy ordering, nice quality! Very happy and will be more than likely to order again! Thank you
The order was received but the briefs do not fit in the same way as previous orders.
Currently this is the only site that carries my bra size and I was very ecstatic that they fit comfortably. I definitely also just ordered more bras to add to my collection and replace old ones!
Still waiting for two items I ordered on 3/27/2022. They are on back order and just received notice that one is in stock and the other expected 6/12/2022. Really. I had made an order last year of a substantial amount of money and I never received it although the shipper said they delivered it and I still can't find the order. So I think they take way too long to fulfill items, they don't stand behind a lost package, etc.
Site was easy to navigate. Wide selection available. Delivery met expected window for shipping option. Overall a positive experience.
Excellent product, delivery timing, quality, pricing!
The bra I purchased didn't fit. I returned this product and was given less than half of what I paid for it.
You need to make smaller cup sizes in the long line bra with a bigger corset size.
As described. Comfortable, fit well. I am very pleased with the product
Found the bra that is my favorite brand at my fingertips. Makes life easier. I can stay home and purchase what is necessary!
I was looking for a specific kind of bra for after surgery.
I easily found the product I was looking for. Payment instructions were clear. Items arrived in the condition described.
Easy great prices and constant updating numerous sizes and a professional site
So grateful you carry bras in my size!
The only chat was great helped me pick exactly what I needed
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HEello Janice - You received a full refund for your item as we explained to you. You also chose to use our free pre-paid return label which explains the deduction. This too was told to you in both an email and phone call to us. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager