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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Great selection and best prices around. Fast shipping too!
It was great! Packaged nicely and very nice products!
Great selection of quality products; easy to navigate website; fair pricing--and then there are the awesome sales and discounts!
My experience is always nice when doing business with you all.
Purchased for a 98 year old friend. Found the style she wanted.
The website is easy to navigate and I receive my products in a timely manner.
I was first timer and i order the wrong size. But i went to my machine and made them fit
The only thing I would like better is if I could buy all one color of the Olga hipsters...a coffee/tan/skin
Tone. That color has been called a number of things over the years. I have enough white and black to last me a lifetime! This may be an Olga thing and not a HerRoom thing.
I have had to return some items over the several years I have ordered from Her Room (due to size adjustments) and have never, never had a problem.
I thought I was getting the gown and the cover, as shown in the picture. The price was for the cover (robe) only and was very sheer and too pricey for just the robe.
I just purchased my third stretch bra in a beautiful shade of light green. I wear these bras daily and they are so comfortable and fit beautifully.
I can always find my favorite bra in my size and the colors I like. The service is great
I'm thrilled with my first, but not last, purchase from HerRoom! My order was exactly as described and everything fits well at a reasonable price. What's not to like?
Very easy to use the website. I am happy with the products I ordered. Thank you.
Very good close to wear and show us how fine the sizes on line that I have never experiance lf doing you all are great
When you order through this company, they say they take returns. But when you return items, they say they are damaged (even if you never tried them on!) and refuse to return your money. Buyer beware - their items are not always as shown online either (material is different than pictured but same general color, cheap lace and other material is scratchy and cheap). And if you don't like it, you get to PAY to sent it back so they can NOT return your money. Go to Amazon or Kohls or anywhere instead of this place.
Hello TJ - Our records show you returned 2 items from our Sexy department. Unfortunately, one showed clear usage and therefore could not be returned to our inventory. This was also communicated to you. The other return was promptly processed and you were credited. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I would never "choose" to buy clothing online, it makes no sense to buy without trying them on. That being said, I have no other option, not fitting into the size range available in brick and mortar stores. I have accumulated clothing that I would not have purchased after having tried them on. This I am not happy.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dori - The value-priced items you are speaking to were clearly stated as sold separately. There was just one photo to show you how the 2 together would look. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager