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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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This site gathers up items that may be discontinued from the original websites. I found lingerie that I know I really love!
Appreciate the discount! I have purchased this product before and I am very pleased with the soft comfortable sleeping bra. The girls do not escape out when I am turning from side to side in my bed.
I am very unhappy with the return policy and will not be shopping here again.
Every woman know how difficult it is to find a bathing suit and they are expensive especially for my size and I am being forced to pay for two items I cannot ever wear, they are huge on me in the bottom and once they get wet I would be exposed.
Had to return all the bras I purchased due to fit issues. They took them back and refunded the entire purchase price without questions. Wonderful!
I appreciate ordering and being able to Tryon at home. I also appreciate the return policy.
My first purchase of panties was disappointing in that when I received them I tried one on and discovered that they were transparent, something not indicated by the photo online. I thought that that constituted false advertising. I was not permitted to return the set of three panties because they were sold as a set.
I also find that there are too many advertisements for your company on my computer. Half as many would be fine.
I ordered 2 bras and it took almost 2 months for me to get them. Not good
Hello Joyce - Before placing your order for your 2 bras, you were informed they would arrive in June and also checked the box agreeing to their back order status. We kept you timely informed as to their delivery by sending you 5 status emails. The good news is we were able to get your item which was a discontinued style and which no other online company had.
Kind Regards,
Wilma
Customer Service Manager
The local stores no longer carried my favorite bra, I searched and found it here. Ordered, not received, not received, finally I sent a message questioning. Learned the color I ordered not being received, but other colors in stock. Finally able to receive order, just not requested color. Next time I will question earlier. There will be a next time.
Product description is informative and very well written
My past 2 ordered took over 3 months to be delivered. I am not happy.
I love that I can access your product line and wide selection. I am hesitant to try new styles due to the fairly hefty $ return shipping fees. So I only order my tried & true styles. I'd try more, if there was a cost effective way to do so…..
Correct product and good delivery time. Will order again from you :)
I iorder a bra for my self and a gift certificate for my daughter-in-law. Her Room gave very prompt service and the product was excellent. Very good quality merchandise.
The brand that my wife normally buys from you fit fine but the ones we tried this time was to small
The Champions undies are very comfortable. They are no show and light. However more than one pair has fallen apart at the seams and completely come apart. Had to toss them.
I've always had a nice experience with the girls at Her Room. They're always so helpful to me for finding the right size panty to wear. Thank You!
I was pleased to find the bra I was looking for in the many choices you offer. It was delivered promptly. I will definitely shop here again!
Never a problem… prompt delivery always arriving in good condition.
The experience was fine - efficient, professional, and a great price.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janet - To be fair, you are not telling the full story. You purchased heavily discounted products and have held on to them for almost 2 months. We have a 30 day return policy Which you checked the box confirming you read it. We understand the challenges to suit sizing, but we do ask that once and item is delivered, you timely review it an return it within our policy period.
Kind Regards,
Wilma
Customer Service Manager