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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
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I received my bra order on May 20 and less than a week later the side stitching came out and the metal boning came out with it. I emailed the company on June 11 with photos of the damage and requested that they pay for the repair. I didn't get a response, so today, June 22, I contacted them by chat (they are not taking phone calls at this time). I told the customer service rep what happened and she told me they couldn't take returns on worn items. I told her I wasn't requesting a return, I just wanted them to pay for the repair. She insisted that the company had a strict against returns or refunds for worn items. I again told her that I was only asking them to take responsibility for their shoddy product by covering the repair for which I would provide receipts. She refused and refused to escalate my request to management.
Great descriptions, nice choices. Great prices. Website is a little slow, but was ok.
Great descriptions, nice choices. Great prices. Website is a little slow, but was ok
It was very easy to find what I was looking for. I will be back!
It was very easy to find what I was looking for. I will be back!
Great site, if everything ships, and in a timely manner?! (given the current environment), cant wait to give you 5 stars.!
Great site, if everything ships, and in a timely manner?! (given the current environment), cant wait to give you 5 stars.!
I ordered almost two months ago and have not received my order. I live in Canada but have ordered from other countries and not encountered such a long delay. This is most disappointing and unless my order, if it ever arrives, exceeds my expectations, I would not recommend unless you are willing to wait a long time.
Hello - You are a Canadian customer. You therefore dealt with Pitney Bowes for International Delivery. Canada and the current Covid situation is putting added wait times that are out of our control. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
So far so good. Hopefully what we ordered will fit and be as wonderful as the shopping experience.
So far so good. Hopefully what we ordered will fit and be as wonderful as the shopping experience.
Fast and easy sizing and finding absolutely perfect fit so glad I found this site busty women I definitely recommend this site it is lifesaver
First time ordering from this site. It was extremely easy and I like that PayPal is an option at checkout. Hope I was thrilled with my merchandise.
First time ordering from this site. It was extremely easy and I like that PayPal is an option at checkout. Hope I like the merchandise when it arrives.
I placed an order back in April. I have returned it. I have sent emails and I even chatted with one lady and thought I would get some results. That's been over 2 weeks ago and still nothing. I'm out $100 plus dollars. If you order it it better fit because your not going to get your money back.
Hello Mary - Yes, you returned your items and they arrived in our warehouse yesterday. It's unfortunate that you chose not to use our pre-paid label which includes tracking. Your method of shipping did take 2 weeks to get to us. You are refunded.
Kind Regards,
Wilma
Customer Service Manager
Everything is pretty good about this website, I just wish there were more options in my size 36K it seems al the nice styles and colors are discontinued or sold out. Other than that, I was able to find some things easily.
Everything is pretty good about this website, I just wish there were more options in my size 36K it seems al the nice styles and colors are discontinued or sold out. Other than that, I was able to find some things easily.
I made a purchase of over $350, the sizes sent were all over the place. I tried to do a return in some hecause they do not have my size and an exchange on most. I have sent Emails, I have sent chat messages and NO response in over two and a half weeks. They are gonna wait until I cant return anyways I would have lost ALL OF THAT MONEY. This crazy. I understand covid 19 is causing some delays but they said they are returning Emails, NOTHING! Two weeks for an Email? I just want the right sizes for 5 bras, and return 2. Some of these are priced at $69 each!
Love the quality, the range of choices. I am amazed! I love this website!
Love the quality, the range of choices. I am amazed! I love this website!
Quick and easy. Able to shop by my size and not have to go through the whole website.
Quick and easy. Able to shop by my size and not have to go through the whole website.
First, I love your bras and my experience shopping and ordering was simple. I hope delivery will be the same.
First, I love your bras and my experience shopping and ordering was simple. I hope delivery will be the same.
Easy to navigate, willing to back order my purchase, and sold at 30% off!
Easy to navigate, willing to back order my purchase, and sold at 30% off!
There was no size list and no comments so I wasn't sure what to order for my size. I am
Usually a medium so I ordered medium. It fit fine
There was no size list and no comments so I wasn't sure what to order for my size. I am
Usually a medium so I ordered medium.
I tried to order on my iPad and. I wanted do delete an item, and I couldn't. After several tries I had to order from my cell phone. Not a great experience.
I tried to order on my iPad and. I wanted do delete an item, and I couldn't. After several tries I had to order from my cell phone. Not a great experience.
HerRoom is a great site for ordering lingerie; easy to use and they have great prices and sales
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracy - Your item shipped to you on May 15th. We have confirmed we do not have a June 11th email from you. You chatted with us today and stated you had worn the item multiple times and that the boning started to pop out on your third wearing. Your images show the elastic is curling due to extreme stretching. The seaming containing the boning looks to have also popped due to stress. This is a quality product. We do not pay for repairs to garments that have been worn.
Kind Regards,
Wilma
Customer Service Manager