Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HerRoom

HerRoom

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HerRoom?
grey stargrey stargrey stargrey stargrey star

HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
480
value
731
shipping
737
returns
110
quality
2,007
This company does not typically respond to reviews

Instant Feedback

59,846 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Margaret C.
Unfollow Margaret C.
Share Review
Report Review

Well, the fact that I found my size right away was encouraging. The price was excellent. I had night hopes until it arrived. Just looking at it I realized it was not going to tit but I tried it on anyway. I could barely get in on and I was like a volcano experience - I just started erupting everywhere and I couldn't even keep my nipples under cover. Again, my band size is 27", and my bust size is 32. That means I'm a 28DD, but clearly some has gotten mixed up in the translation, so to speak. I have to send it back.

Date of experience: August 7, 2020

You had my size and it was affordable!
July 31, 2020
Previous review

I just can't find bikini bras to fit me cause I'm so narrow in the torso but I'm a DD... UNTIL TODAY! Then if and when I can find something, I get gouged with what I call the BigBoobTax, not unlike the FatTax plus size folds have to deal with. But this suit was CHEAP, by comparison at only $16.00! Now, I wait, and hope it fits!

Date of experience: July 31, 2020
Oregon
1 review
0 helpful votes
Follow Amanda T.
Unfollow Amanda T.
Share Review
Report Review

I was able to find a couple of bras that may work within my super fussy parameters. Search was easy, as was checkout.

Date of experience: August 4, 2020
Wisconsin
1 review
0 helpful votes
Follow Betty Q.
Unfollow Betty Q.
Share Review
Report Review

Easy Navigation
August 3, 2020
Updated review

I appreciated the various category options, which made browsing much easier. My bras fit well, are high quality for a fraction of the price I generally pay. I will definitely be ordering more!

Date of experience: August 3, 2020

Easy Navigation
July 27, 2020
Previous review

I appreciate the different category options, which made browsing much easier.

Date of experience: July 27, 2020
New York
1 review
0 helpful votes
Follow Susan Y.
Unfollow Susan Y.
Share Review
Report Review

Easy to order... Yes
August 3, 2020
Updated review

It was easy to order and the product description was good... Yes

Date of experience: August 2, 2020

Easy to order... Yes
August 3, 2020
Previous review

It was easy to order and the product description was good... Yes

Date of experience: August 2, 2020

Easy to order
July 26, 2020
Previous review

It was easy to order and the product description was good

Date of experience: July 26, 2020
Oregon
1 review
0 helpful votes
Follow Betty K.
Unfollow Betty K.
Share Review
Report Review

Not happy
August 2, 2020
Updated review

I asked a size specialist for advice on what size to get in the size I got in the mail is way too big and does not fit at all. The product was not what it look like in the picture.

Date of experience: August 1, 2020
Wilma W. HerRoom Rep
over a year old

Hello Kelli - You ordered a best-selling Freya bra and our photo is accurate. This bra comes in UK sizing. It appears you did not specify with our assistant that you would be purchasing a UK brand. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager


Excellent!
July 25, 2020
Previous review

I had a wonderful experience thank you

Date of experience: July 25, 2020
Canada
1 review
3 helpful votes
Follow Jackie P.
Unfollow Jackie P.
Share Review
Report Review

No customer service
July 31, 2020

I ordered bras from this site, June 26,2020. I knew with the pandemic things would be delayed. They arrived July 30,2020. Unfortunately they were the wrong size. The cup size came 3 sizes bigger. I tried calling the 1-800 line and was placed on hold, then after 8 minutes was disconnected both times without having spoken to anyone. I next tried their online chat option, which is just an email. I received a reply with no content in it. Not doing business with this company again. HIGHLY suggest you look elsewhere for your bra needs.

Date of experience: July 31, 2020
Wilma W. HerRoom Rep
over a year old

HEllo Jackie - I have reviewed your order. You received the item you ordered and in the size you ordered. The items are UK sized and we clearly stated this in many locations. You are also a Canadian customer. Our 800 number is USA only and again, we state this on our site. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

California
1 review
0 helpful votes
Follow Kathleen J.
Unfollow Kathleen J.
Share Review
Report Review

Must return this bra
August 30, 2020
Updated review

Product not as described, inconsistent fit on my usual size, cannot wear all those style is what I wanted, must return and hope to exchange sizes

Date of experience: July 30, 2020

Buying on sale
July 19, 2020
Previous review

Patience pays off when waiting for the discounts and sale prices to show up, though not always.

Date of experience: July 19, 2020
Arkansas
1 review
0 helpful votes
Follow Christine B.
Unfollow Christine B.
Share Review
Report Review

Chat experts are SO HELPFUL
July 30, 2020
Updated review

I talked with Kimberly A from Florida- she found the pad I was looking for very quickly! I went to my wishlist and ordered 2 bras from my wishlist and one was even on sale! Very pleasant shopping experience! Thank you so very much! I. I'm a happy customer and will order from you again!
Very pleased! Even got free shipping! What's not to LOVE?

Date of experience: July 30, 2020

Chat experts are SO HELPFUL
July 20, 2020
Previous review

I talked with Kimberly A from Florida- she found the pad I was looking for very quickly! I went to my wishlist and ordered 2 bras from my wishlist and one was even on sale! Very pleasant shopping experience! Thank you so very much! I. I'm a happy customer and will order from you again!
Very pleased! Even got free shipping! What's not to LOVE?

Date of experience: July 20, 2020
Washington
1 review
0 helpful votes
Follow Cynthia T.
Unfollow Cynthia T.
Share Review
Report Review

Quick and easy ordering
July 29, 2020
Updated review

Found the bra that fits me perfectly ordered. Quick and easy process!

Date of experience: July 28, 2020

Quick and easy ordering
July 21, 2020
Previous review

Found the bra that fits me perfectly ordered. Quick and easy process!

Date of experience: July 20, 2020
California
2 reviews
0 helpful votes
Follow Lucy M.
Unfollow Lucy M.
Share Review
Report Review

Great product selection
July 28, 2020
Updated review

Her Room has a great selection of higher end bras that are not available in department stores. It was very easy to find what I wanted and it was available in lots of colors.

Date of experience: July 28, 2020

Great product selection
July 21, 2020
Previous review

Her Room has a great selection of higher end bras that are not available in department stores. It was very easy to find what I wanted and it was available in lots of colors.

Date of experience: July 21, 2020
California
1 review
0 helpful votes
Follow Jennifer X.
Unfollow Jennifer X.
Share Review
Report Review

Seems to be actually one size smaller (both band size and cup size) than what I expected for the size I ordered.

Date of experience: July 28, 2020

Confident and easy
July 21, 2020
Previous review

Confident because of good description of item and easy check out process

Date of experience: July 21, 2020
California
1 review
0 helpful votes
Follow Christine X.
Unfollow Christine X.
Share Review
Report Review

Unanswered question
July 27, 2020
Updated review

Hello I am a new Customer, my shopping experience was good, but when you send a message with a question you have, where do you go to find the response?

Date of experience: July 26, 2020

Unanswered question
July 18, 2020
Previous review

Hello I am a new Customer, my shopping experience was good, but when you send a message with a question you have, where do you go to find the response?

Date of experience: July 18, 2020
Washington
1 review
2 helpful votes
Follow Karen H.
Unfollow Karen H.
Share Review
Report Review

Just What I Had Been Looking For
July 26, 2020
Updated review

I had been wearing a certain bra for gardening, even though it was wearing out, because it's the only one I don't fall out of when bending over. The printing on the tag inside had long ago rubbed off, so I didn't know what brand it was. Fortunately, I save every catalog and internet order, so I looked through several years of them and found HerRoom. I typed the number in Search, and the bra was still there! I think I'll stick with HerRoom from now on.

Date of experience: July 25, 2020

Success
July 18, 2020
Previous review

I found the bra I had been looking for!

Date of experience: July 18, 2020
Italy
2 reviews
0 helpful votes
Follow Shay L.
Unfollow Shay L.
Share Review
Report Review

So far I cannot
July 27, 2020

So far I cannot even get my order. I understand we are going through a lot these days but, it has been postponed from the beginning and extended two times now for over two months. I can't even comment on the products since I still have none.

Date of experience: July 25, 2020
Wilma W. HerRoom Rep
over a year old

Hello - I believe you have the wrong company. Your order number is not one of ours and has 7 more digits.
Kind Regards,
Wilma
Customer Service Manager

New York
2 reviews
12 helpful votes
Follow Volunteer M.
Unfollow Volunteer M.
Share Review
Report Review

Honest and decent.
July 25, 2020

This is a decent company and I would do business with them again. They erroneously delivered an item in a different size than that which I ordered. They honored their policy by issuing a delivery label so I could return the item without cost. They processed the return in record time and issued a refund without a problem.

Date of experience: July 24, 2020
Virginia
1 review
0 helpful votes
Follow MJ K.
Unfollow MJ K.
Share Review
Report Review

Customer service is a complete scam. I ordered a slip dress and because I didn't like the fit, I returned it. After not receiving my refund, I contacted customer service multiple times and they claim there were stains on it. I know that's a lie because I literally tried it on for couple seconds and was careful with putting it back in the box. They couldn't even provide proof. They claimed there were stains on the dress couple days before I even sent the dress. How can they know there were stains on it if they didn't physically have my order? They always say they'll get back to me but I never hear back from them. If you order anything from Her Room know that there is no such thing as a return policy.

EDIT: Wilma W - that is a lie. The item I returned had no stains what so ever and if you didn't read my review too carefully, your customer care team stated there were stains BEFORE the returned item was received. Even if there were stains on it, the customer team always told me they'll get back to me by the end of day but never once were they able to locate the returned item. Thankfully I lost only thirty something bucks but you guys seriously need to be more accountable and stop making up lies to cover for lost return items.

Date of experience: July 22, 2020
Wilma W. HerRoom Rep
over a year old

Hello - Since I do not have a name or order number, I cannot be specific. However, our category requires that care be taken with our products if you wish to return them. We clearly state this in packaging and throughout our site. Additionally, we have extensive dry-cleaning equipment that we use to try and bring an item back to new condition so it can be returned to our inventory and resold. Your item clearly could not be returned to new condition. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Response to your addition. Thank you for providing us with an order number. This order number is not ours. As an additional comment, all refused returns have prompt notification to the customer along with an explanation. If a correct order number can be provided, I can do further research. Thank you.

Texas
1 review
0 helpful votes
Follow Eliz S.
Unfollow Eliz S.
Share Review
Report Review

NO RUSH HERE!
August 21, 2020

Order items on Order Date: 4/25/2020, I believe when you order bras you need them when you order them! The companies reply to me The manufacturer(s) missed their promised ship date. Here is our best estimate for delivery: We're about to go in August! Use another company. I canceled the remaining order.

Date of experience: July 22, 2020
Maryland
2 reviews
0 helpful votes
Follow Dale G.
Unfollow Dale G.
Share Review
Report Review

So far so good
July 21, 2020
Updated review

I've been looking for Carole Hochman cotton knit PJs for a long time. I've been wearing the same pair for years and they are literally rags! Happy to find them.

Date of experience: July 21, 2020

So far so good
July 11, 2020
Previous review

I've been looking for Carole Hochman cotton knit PJs for a long time. I've been wearing the same pair for years and they are literally rags! Happy to find them.

Date of experience: July 11, 2020
District of Columbia
1 review
3 helpful votes
Follow jo H.
Unfollow jo H.
Share Review
Report Review

Every other company has made allowances for returns past their regular dates. I have been refused by bots. There is no humans to discuss this with as any reasonable customer service person would recognize the decency of being more flexible during Covid. Please fix this.

Date of experience: July 20, 2020
Wilma W. HerRoom Rep
over a year old

Hello Leslie - Your situation is rather curious. You have had the order now for 3 months. You called in a few months ago claiming you never received your order and wanted a full refund. We explained to you that tracking showed your order was delivered. Now you are asking for an exchange. In the early months of the pandemic, we did extend our return policy. But we feel you have had plenty of time to return this order and chose not to. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Louisiana
1 review
0 helpful votes
Follow Patricia H.
Unfollow Patricia H.
Share Review
Report Review

Fast and easy
July 18, 2020
Updated review

I found exactly what I was looking for right away and the order process was easy.

Date of experience: July 18, 2020

Fast and easy
July 11, 2020
Previous review

I found exactly what I was looking for right away and the order process was easy.

Date of experience: July 11, 2020

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
See all photos