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The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
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Well, the fact that I found my size right away was encouraging. The price was excellent. I had night hopes until it arrived. Just looking at it I realized it was not going to tit but I tried it on anyway. I could barely get in on and I was like a volcano experience - I just started erupting everywhere and I couldn't even keep my nipples under cover. Again, my band size is 27", and my bust size is 32. That means I'm a 28DD, but clearly some has gotten mixed up in the translation, so to speak. I have to send it back.
I just can't find bikini bras to fit me cause I'm so narrow in the torso but I'm a DD... UNTIL TODAY! Then if and when I can find something, I get gouged with what I call the BigBoobTax, not unlike the FatTax plus size folds have to deal with. But this suit was CHEAP, by comparison at only $16.00! Now, I wait, and hope it fits!
I was able to find a couple of bras that may work within my super fussy parameters. Search was easy, as was checkout.
I appreciated the various category options, which made browsing much easier. My bras fit well, are high quality for a fraction of the price I generally pay. I will definitely be ordering more!
I appreciate the different category options, which made browsing much easier.
It was easy to order and the product description was good... Yes
It was easy to order and the product description was good... Yes
I asked a size specialist for advice on what size to get in the size I got in the mail is way too big and does not fit at all. The product was not what it look like in the picture.
I ordered bras from this site, June 26,2020. I knew with the pandemic things would be delayed. They arrived July 30,2020. Unfortunately they were the wrong size. The cup size came 3 sizes bigger. I tried calling the 1-800 line and was placed on hold, then after 8 minutes was disconnected both times without having spoken to anyone. I next tried their online chat option, which is just an email. I received a reply with no content in it. Not doing business with this company again. HIGHLY suggest you look elsewhere for your bra needs.
HEllo Jackie - I have reviewed your order. You received the item you ordered and in the size you ordered. The items are UK sized and we clearly stated this in many locations. You are also a Canadian customer. Our 800 number is USA only and again, we state this on our site. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Product not as described, inconsistent fit on my usual size, cannot wear all those style is what I wanted, must return and hope to exchange sizes
Patience pays off when waiting for the discounts and sale prices to show up, though not always.
I talked with Kimberly A from Florida- she found the pad I was looking for very quickly! I went to my wishlist and ordered 2 bras from my wishlist and one was even on sale! Very pleasant shopping experience! Thank you so very much! I. I'm a happy customer and will order from you again!
Very pleased! Even got free shipping! What's not to LOVE?
I talked with Kimberly A from Florida- she found the pad I was looking for very quickly! I went to my wishlist and ordered 2 bras from my wishlist and one was even on sale! Very pleasant shopping experience! Thank you so very much! I. I'm a happy customer and will order from you again!
Very pleased! Even got free shipping! What's not to LOVE?
Found the bra that fits me perfectly ordered. Quick and easy process!
Found the bra that fits me perfectly ordered. Quick and easy process!
Her Room has a great selection of higher end bras that are not available in department stores. It was very easy to find what I wanted and it was available in lots of colors.
Her Room has a great selection of higher end bras that are not available in department stores. It was very easy to find what I wanted and it was available in lots of colors.
Seems to be actually one size smaller (both band size and cup size) than what I expected for the size I ordered.
Confident because of good description of item and easy check out process
Hello I am a new Customer, my shopping experience was good, but when you send a message with a question you have, where do you go to find the response?
Hello I am a new Customer, my shopping experience was good, but when you send a message with a question you have, where do you go to find the response?
I had been wearing a certain bra for gardening, even though it was wearing out, because it's the only one I don't fall out of when bending over. The printing on the tag inside had long ago rubbed off, so I didn't know what brand it was. Fortunately, I save every catalog and internet order, so I looked through several years of them and found HerRoom. I typed the number in Search, and the bra was still there! I think I'll stick with HerRoom from now on.
So far I cannot even get my order. I understand we are going through a lot these days but, it has been postponed from the beginning and extended two times now for over two months. I can't even comment on the products since I still have none.
Hello - I believe you have the wrong company. Your order number is not one of ours and has 7 more digits.
Kind Regards,
Wilma
Customer Service Manager
This is a decent company and I would do business with them again. They erroneously delivered an item in a different size than that which I ordered. They honored their policy by issuing a delivery label so I could return the item without cost. They processed the return in record time and issued a refund without a problem.
Customer service is a complete scam. I ordered a slip dress and because I didn't like the fit, I returned it. After not receiving my refund, I contacted customer service multiple times and they claim there were stains on it. I know that's a lie because I literally tried it on for couple seconds and was careful with putting it back in the box. They couldn't even provide proof. They claimed there were stains on the dress couple days before I even sent the dress. How can they know there were stains on it if they didn't physically have my order? They always say they'll get back to me but I never hear back from them. If you order anything from Her Room know that there is no such thing as a return policy.
EDIT: Wilma W - that is a lie. The item I returned had no stains what so ever and if you didn't read my review too carefully, your customer care team stated there were stains BEFORE the returned item was received. Even if there were stains on it, the customer team always told me they'll get back to me by the end of day but never once were they able to locate the returned item. Thankfully I lost only thirty something bucks but you guys seriously need to be more accountable and stop making up lies to cover for lost return items.
Hello - Since I do not have a name or order number, I cannot be specific. However, our category requires that care be taken with our products if you wish to return them. We clearly state this in packaging and throughout our site. Additionally, we have extensive dry-cleaning equipment that we use to try and bring an item back to new condition so it can be returned to our inventory and resold. Your item clearly could not be returned to new condition. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Response to your addition. Thank you for providing us with an order number. This order number is not ours. As an additional comment, all refused returns have prompt notification to the customer along with an explanation. If a correct order number can be provided, I can do further research. Thank you.
Order items on Order Date: 4/25/2020, I believe when you order bras you need them when you order them! The companies reply to me The manufacturer(s) missed their promised ship date. Here is our best estimate for delivery: We're about to go in August! Use another company. I canceled the remaining order.
I've been looking for Carole Hochman cotton knit PJs for a long time. I've been wearing the same pair for years and they are literally rags! Happy to find them.
I've been looking for Carole Hochman cotton knit PJs for a long time. I've been wearing the same pair for years and they are literally rags! Happy to find them.
Every other company has made allowances for returns past their regular dates. I have been refused by bots. There is no humans to discuss this with as any reasonable customer service person would recognize the decency of being more flexible during Covid. Please fix this.
Hello Leslie - Your situation is rather curious. You have had the order now for 3 months. You called in a few months ago claiming you never received your order and wanted a full refund. We explained to you that tracking showed your order was delivered. Now you are asking for an exchange. In the early months of the pandemic, we did extend our return policy. But we feel you have had plenty of time to return this order and chose not to. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I found exactly what I was looking for right away and the order process was easy.
I found exactly what I was looking for right away and the order process was easy.
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is [email protected].
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager
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Hello Kelli - You ordered a best-selling Freya bra and our photo is accurate. This bra comes in UK sizing. It appears you did not specify with our assistant that you would be purchasing a UK brand. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager