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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I was not very pleased with the delays caused by the cheap hand off to USPS from DHL. The garments seem to be of good quality but finding the correct size and preferred colors was a challenge.
The items I ordered were perfect. Size and color fit well too.
I wore my full bodysuit for over 6 hours and it was so comfortable! I didn't have any marks on my thighs or stomach from tight seams. I was able to breath and still look skinny with smooth lines.
Part of my order was not right. They took care of it with no hassles and no extra shipping charges. Thanks
I purchased two bras and realized they were wrong style so I returned them and ordered two correct ones. I love them. And my returns were handled very well.
I returned two bras with no problem.
My credit card was credited promptly.
I would order again from this site.
I placed and order and it arrived quickly, I had 1 return and it was processed within 10 days of returning the merchandise with follow up emails confirmation every step of the way!
Great quality and Outstanding customer service. I found the perfect items that no other retailer stocked.
Purchased two bras, received promptly. Too small so exchanged for larger sizes. Received promptly again and very satisfied. Would purchase from HerRoom again.
I was home all day and got other packages - this one clearly just never made it to my address. And no one on your team cared. No one looked into it, gave me a credit, a coupon or anything - and I spoke to a couple of different people. It felt like I was being accused of stealing or looking for something free. I'm sending this package to my office (as I'm now here all day). If this isn't delivered per your tracking information that's it - I've loved this company but I'd better get this or it's over - other sites aren't as good - but at least I get what I order.
I was home all day and got other packages - this one clearly just never made it to my address. And no one on your team cared. No one looked into it, gave me a credit, a coupon or anything - and I spoke to a couple of different people. It felt like I was being accused of stealing or looking for something free. I'm sending this package to my office (as I'm now here all day). If this isn't delivered per your tracking information that's it - I've loved this company but I'd better get this or it's over - other sites aren't as good - but at least I get what I order.
Never received my order. Emailed them many times, no response
Hello Barbara - We are sorry you are telling us about this over a month after our tracking says it arrived. Our recoreds show your order shipped out July 6th and arrived in your mailbox on July 12th. Please also note that you ordered through WalMart. We have no communication from you other than your posting of this negative review. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Lots of choices, plenty of info, fastest delivery ever
Shopping at HerRoom for bras and panties has been such a pleasure. With the varied selection and price has made it easier for me to pick and choose the item I want and to have them sent to me in a timely manner. I like that Her Room lets you know up front that the item picked is backorder with an date to be available. Any items you receive and you're not satisfied with you can return without any problem. If you ask for a refund or an exchange it is done in a timely manner. I very much like shopping at HerRoom.
Their sizing is off, they don't respond to customer issues, they don't allow you to cancel back orders and they charge you for returns. Buy elsewhere!
Hello Dora - I have scoured our customer history and there are no emails, phone calls or texts from you to us. I see you placed your first and only order with us back in June for 3 bras, and they all shipped out the following day to you. You never had any back-ordered items with us. We always allow back orders to be canceled. So, I am quite baffled by your negative review here.
Kind Regards,
Wilma
Customer Service Manager
Ordered through Amazon and was delivered within a few days. It was the exact bra that I could buy in large department store but cost less and received faster.
I would buy through this site again.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Margaret - Our records show you placed your order with us on July 14th, shipped on the 14th, and arrived to your Brooklyn NY appartment building on the 19th with proof of delivery. We are sorry for your situation, but we cannot be held accountable for the security of your apartment building. It is also noted that we responded to all of your inquiries and provided you with suggestions on how to work with your postal carrier.
Kind Regards,
Wilma
Customer Service Manager