HerDress.co.uk

Placed an order at the beginning of January and was promised it would be delivered by the 20th. Didn't turn up until a couple of days after that date after receiving tracking info stating it was coming from Singapore and then was held at Heathrow. This wasn't the end of the world as I didn't need it until beginning of Feb, however when opening the package the dress has completely different coloured beads sewn onto it which was nothing like the image of the dress online. Online it was an white dress with ivory beads and the received dress had gold beads. Adding on to this thread holding the beads on was hanging off all over the place, sticking out and in no way had been finished. Adding further to my disappoint was when my partner tried the dress on. She couldn't even get it on! We had measured before ordering the dress and used the online sizing guide to ensure we got the correct size however the dress that we received was completely mismatched in sizing... Then onto the fun and games with Her Dress Customer Service... On their website it clearly states "Q: What is your Return Policy?
A: Customers need to contact Herdress.co.uk Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund." We filled out the online form as requested to receive the returns form which we never had a response from. We then emailed directly including images of the dress to be told we could get an 8% refund, a little way away from a full refund!

Do not order from this company! Take your business elsewhere as Her Dress will just con you.

I have had the same problem. Ordered a dress purposely from a UK based company to avoid any issues and dress is still with the seemstress as it was made for 8 foot lady and as it had an open back it falls off my shoulders every time I lean forward. It was classified on the BAG it came in as a gift which it isn't. Therfore it is subject to import tax and now I also have a bill from TNT of £36.52 to pay. Costumers get mislead to believe that this company is UK based. I'm still digging my heals in and keep trying to contact herdress as I'm not willing to pay for a con. The dresses look lovely online but do not fall for it unless you are prepared to pay extra upon extra. This website does not deserve any stars.

Dishonest, purporting to be a UK company but are not.
Purchased a prom dress for my daughter and paid delivery costs on top of the cost of the dress. Dress came which was ok to be honest, not quite like the picture but ok. I emailed them asking about the quality and it took 4 emails before getting a response which just fobbed me off. I now have a TNT bill for customs and excise import duty for £36 which I have to pay as the dress was a "GIFT"? And came from outside the UK.
This company use a. co.uk website address and do not anywhere on thier site state they are outside the UK and the products will attract import duty.
I emailed them to ask why this was and they ignored my emails for over a week. Then just sent a dismissive email stating that some countries could attract taxes... no mention that they themselves were not UK based.
DO NOT USE.

My daughter ordered one in early December for her prom night next June. When it arrived the finish was poor, readjustments would have cost quite a lot and the company was only prepared to refund 10%nothing really! Refund would have been worst as we would have had to pay for shipping and if it got lost, the company informed us they would not refund us. And on the top that we received an invoice from tax and duties for £33,02 because the item was above £35 and came from China. Altogether, we paid over £140 (tax+deliveries) for a dress that costs £84,50. I would definitely not recommend this company. It looks based in the Uk but it is not and you will not be protected by European online purchasing policies.