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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Amazing Craftmanship
January 19, 2023

Great online shopping, would like to be able to see true color swatch pictures and more interaction with the dress, such as zoom in/out so you can really see details on dresses.
The dress is amazing and almost made me cry to see her in it. She is a plus size young lady and it is not easy to find clothing options. I am so thankful to Hebos for offering the plus size options. You have made her feel like a princess and like her bigger size is beautiful too. THANK YOU.

Date of experience: January 18, 2023
North Carolina
3 reviews
0 helpful votes
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Satisfied
January 18, 2023

Packaging was well done, protecting the details on the dress in a bag. Arrived earlier than expected, a HUGE plus. Liked the idea of tracking progress. There are some little things that would not be noticeable to anyone, that would probably look better on a tailored dress, but overall for the price, acceptable.

Date of experience: January 18, 2023
Pennsylvania
1 review
0 helpful votes
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Unresponsive
February 17, 2023

Would like to return this. Too small. It's been a week and I haven't received an approval for this return.

Date of experience: January 18, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.
Looking forward to your reply soon.

Georgia
1 review
0 helpful votes
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Ordering
January 18, 2023

Shopping good so far. I hope I like dress
I like the quality of the dress

Date of experience: January 18, 2023
Colorado
1 review
0 helpful votes
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Again, needs adjustmens
January 18, 2023

The arm straps should be a criss-cross pattern so that they stay on, or perhaps moved further toward the neck

Date of experience: January 17, 2023
Colorado
1 review
0 helpful votes
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Good service
January 18, 2023

Dress arrived promptly and exceeded my expectations.

Date of experience: January 17, 2023
Colorado
1 review
0 helpful votes
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DO NOT BUY HERE- Horrible
February 17, 2023

DO NOT BUY HERE, It is a horrible experience. They do not offer returns. The dress I received was ugly and not as pictured. I am surprised there are actually have some decent reviews, the dress I received was cheaply made and hideous. DO NOT WASTE MONEY OR TIME.

Date of experience: January 17, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.
Looking forward to your reply soon.

Massachusetts
1 review
0 helpful votes
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Exactly what I ordered
January 18, 2023

Easy to order. Came in a great time! Exactly as the picture!

Date of experience: January 17, 2023
Hawaii
1 review
0 helpful votes
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The dresses are terrible quality, material is strange color and see through. The return policy is ridiculous and shipping costs alone are over $200

Date of experience: January 16, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.
Looking forward to your reply soon.

South Carolina
1 review
0 helpful votes
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OKAY
February 15, 2023

I was looking for a WOW factor. The sleeves were quarter length, not long sleeve as pictured. I will take it to a seamtress to add something to it for the WOW factor..

Date of experience: January 16, 2023
North Carolina
1 review
0 helpful votes
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My sleeves were horribly too big! I had to get them altered.

Date of experience: January 16, 2023
South Carolina
1 review
0 helpful votes
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My first order with Hebeos
January 15, 2023

This was my first order. I would definitely recommend Hebeos. The prices were decent. The delivery time was very quick! I made an error on our address for delivery and it all worked out. If you chat, take into account the time difference.

Date of experience: January 15, 2023
Oklahoma
1 review
0 helpful votes
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Review
January 15, 2023

The dresses on here were pretty cheap for good quality so it's nice

Date of experience: January 14, 2023
Florida
1 review
0 helpful votes
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Beautifully crafted dress!
January 14, 2023

The site is easy to use. The custom sizing was pretty accurate ( Only off by a couple inches on waist). Great pricing. Honestly unbelievable pricing for the quality! Can't wait to buy more!

Date of experience: January 14, 2023
Florida
1 review
0 helpful votes
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Amazing
January 14, 2023

It was very easy to navigate, there are so many beautiful choices, it was very budget friendly, and the way they keep you informed about your delivery is amazing, 100% would recommend.

Date of experience: January 14, 2023
Kentucky
1 review
0 helpful votes
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Great experience
January 14, 2023

Super easy to do. I got mine custom made. It was fast too

Date of experience: January 14, 2023
Oklahoma
1 review
0 helpful votes
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Excellent
January 13, 2023

Excellent-from start to finish. Easy ordering. Great quality and price.

Date of experience: January 13, 2023
Texas
1 review
0 helpful votes
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Easy and quick
January 12, 2023

The buying process was simple a quick. As soon as my order was confirmed and shipped, I received an email with tracking number I was worried because of how far the dress had to come but it got here on time and is a quality garment.

Date of experience: January 12, 2023
Colorado
1 review
6 helpful votes
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Do not buy from this company. It's a scam
February 11, 2023

This was the worst experience I have ever had with online shopping. The dresses were poor quality and one dress was obviously not even the same one (they sent me a halter top not spaghetti straps) that I ordered. This company does not have an easy return policy as stated on their website. They have hassled me every step of the way. They started by telling me there were no returns on my items (even though they were not custom made). They are now offering me 15% of my return to try and sell them to someone locally myself! Don't waste your time or money on this garbage. I believe their reviews online are fabricated.

Date of experience: January 12, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Georgia
1 review
0 helpful votes
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Sizing off
January 12, 2023

Sizing not correct for US sizes. Dress did not fit.

Date of experience: January 11, 2023