Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HealthCare.com has a rating of 1.6 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HealthCare.com most frequently mention phone number, credit card and insurance agent. HealthCare.com ranks 119th among Health Insurance sites.
We monitor reviews for authenticity
The agent gave sketchy answers to several of my questions. But she really nailed it down after trying to get me to commit immediately, on an initial phone call. When I said
I wouldn't do that and asked that she mail, or email me written info on the plan, she abruptly hung up on me.
I looked at their website. They sold my phone number to thousands of marketers I get 20-30 calls a day. Even on Sundays. You have to answer and ask each and everyone of them to remove your phone number. I hope someone out there can afford to sue them. Wish I could.
I was connected with an insurance agent who went through my basic medical details and quoted me for a medically-underwritten plan. He wouldn't tell me what the plan was called, or answer basic questions about what it covered. He was extremely sleazy ("bud" "pal" "you're guaranteed to have that covered") and wouldn't let me even get a word in. He insisted repeatedly I would have to enroll/sign-up for the plan to be able to read it (30-day window to review), and when I asked if there was some kind of a brochure on what it covered, or if he could email me the quote, he just hung-up on me mid-sentence.
My father sold cars for years, so I say this very intentionally, the guy I spoke with (said his name was Thomas) was sleazier than any used-car salesman I've ever met in my life. I'm pretty sure he broke half a dozen federal laws in the things he was saying to me during our call. Do NOT go through this website or its "agents."
The ad said they offer a very low rate of around $10/month. I only needed coverage to stop the state penalty of no insurance so this was fine. The form said there would be quotes after submission - Lie. There were no quotes and no quotes emailed to me. I started getting bombarded by phone calls. I answered one and of course it was an Indian call center. They said the lowest probably was around $250. Lies and they sold my information so now I am getting a lot of sales calls.
Guy called me right away and he said he could help and said "the plan" would cost however much (didn't actually give me the name of the plan just the total). I then told him my income was too low and I couldn't afford that he just hung up. Don't think many legit businesses would hang up like that. Sneaky of them to use a website with a near identical name as a legit one.
I went to Healthcare.gov, followed some links, and somehow ended up on healthcare.com. I thought it was linked to the official site and gave my info. I was immediately bombarded by texts. Over the last couple of days, I've blocked 391 different callers from all over the US. The only good thing I can say about this site is... at least they aren't calling me at night.
This company was horrible to work at. They laid a bunch of us off after making them a TON of money! They didn't even have the curtesy to talk to us live or let us ask questions. They recorded themselves then kicked us out of the system no warning or anything. That was so cowardly and why they are piece's of $#*!. They were horrible especially with how they handled Medicare! Be warned before working here!
Thanks healthshopcare, i and my father are very thankfully because you was my last hope when no other pharmacy are interested to delivery order on same day but you have sent my order on same day after book in the morning time.
The manager asked me to give him my credit card information I declined to give it to him and he curse me saying FUC* you.
These people have used the same trickery as the ones who have registered the DMV.COM domain, to try to get people to pay them more money for something they can get for less at DMV.GOV. In other words, do NOT select the first (promoted) result on the Google results when you search because healthcare.COM will appear and they are NOT healthcare.GOV! They will try to make you think that they are, in fact, I asked the high pressure sales guy on the phone many time if they were the government site and got evasive and misleading answers.
If you put your info in the initial form, thinking you are signing up for the Affordable Care Act marketplace, you will IMMEDIATELY get a phone call from them and they will start the obviously high pressure sales pitch to get you to pay, right then and there, for one of they more expensive plans than you would get when you really sign up with the REAL healthcare.gov site and have all your income, etc. examined.
Once I realized who they were, really, I hung up and blocked the number. Just glad I never had to give them anything else, like SSN, because they already got too much personal data from their initial form questions and that worries me, since they do not seem very honest.
Will not leave you alone. Texted Stop to one of the EIGHT text messages I was sent in ONE day. Two of the numbers responded with rude comments! Shady and scam operation.
The insurance agent was disrespectful and rude while on the phone. Her tone was condescending. Probably the worst customer service I ever had.
If you give them your phone number be ready to have your phone disconnected or change your number. You will be inundated with calls nonstop. This should not even be legal. I wish I could get their numbers and call the at home constantly. Just wrong!
I would give zero calls if possible. I mistakingly gave my phone number thinking this company was healthcare.org. Now I receive calls every hour every day, all day. Healthcare.com, again I am on the do not call list, do not continue contacting me.
They have been calling many times per day.
*******@mail.healthcare.com
No response from this "email".
Report them to the Federal Trade Commission and Federal Communication Commission
This site is a scam. I thought I was at healthcare.gov. Now my phone will not stop ringing with calls from fly by night insurance resellers.
I made the huge mistake of filling out there online form and now they call all day long even after I have told them 7 times to remove me form their call list! When I do they just keep trying to sell me insurance and when I say I don't want any they hang up and call back within a hour! Flat out their managers are scum! SHUT THEM DOWN!
I have received multiple calls a day from all over the country for the past month. You would think a site given the name healthcare.com would be safe to just get a rough idea of the cost of private insurance. I'm amazed this site is still allowed to be up. Might have to change my phone number.
I made the mistake of giving these people my phone and email. I spoke at length to the first agent and determined that I am not a candidate for private insurance. There is no reason for them to keep calling but I have been spammed with more than a dozen calls per day for the past few days (from all different numbers) as well as emails and texts. They are hard-sell and are not honest about what it takes to qualify for private insurance.
DO NOT give them a real number/email. They will spam you for days, without you being able to make them stop.
Answer: I thought it was healthcare.gov but it's a privately owned company that apparently gives your phone number to a million different scam callers
Our Specialty: Help individuals and families shop for health insurance, apply for affordable health coverage in minutes or connect them to an insurance agent to find the best plan for their needs.
Since 2014, HealthCare.com has become one of America’s fastest-growing insurtech companies, revolutionizing how consumers shop for health insurance. Leveraging advanced technology and data science, the company has developed customized proprietary products to better fit consumer requirements, enhance customer satisfaction and take some of the guesswork and inefficiencies out of buying insurance.


We're sorry to hear you had a poor experience with a HealthCare.com insurance agent. We strive for service excellence and would like to know more about your conversation. Please email us full details at [email protected] so we can investigate the call and take action if necessary.