Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hatkay

Hatkay

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hatkay?
grey stargrey stargrey stargrey stargrey star

Hatkay Reviews Summary

The company enjoys a mixed reputation, with many customers praising the quality and fit of their outfits, as well as the promptness of delivery and helpful customer service. Positive sentiments highlight satisfaction with customization options and overall product aesthetics. However, significant concerns arise regarding inconsistent sizing, delayed shipments, and inadequate responses to customer complaints, particularly concerning returns and compensation. Some customers express frustration over perceived lack of transparency and support, indicating a need for improved communication and resolution strategies. Overall, while the company has loyal customers, addressing these negative experiences could enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
40
value
40
shipping
41
returns
34
quality
41

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Mahira P.
Unfollow Mahira P.
Share Review
Report Review

Delivered earlier than expected. Fits like a glove and even perfect length as i'm short i was worried it might be abit long. Absolutely in love with both the outfits colour is perfect match. Absolutely in love. Thank you so much

Date of experience: July 9, 2024
Maryland
1 review
0 helpful votes
Follow N R.
Unfollow N R.
Share Review
Report Review

In many ways they have good customer service but I'm unhappy with the number of issues I have been having still. The dress I ordered was 2 inches too small when I payed extra for stitching and one dress is completely missing. The order took a long time to ship as well. I've ordered from similar companies for less money and had no issues.

Date of experience: April 26, 2024
AE
1 review
0 helpful votes
Follow Sarah A.
Unfollow Sarah A.
Share Review
Report Review

I started a conversation with the team and once i asked them to send me a picture of the lehenga they couldnt. So confident they didnt have it or they were not confident of their product. No one is responsive. Not confident in shopping here. Very bad experience.

Date of experience: January 9, 2024
California
1 review
0 helpful votes
Follow Neha D.
Unfollow Neha D.
Share Review
Report Review

I ordered 2 dresses, one fits and one is completely off. And they are expensive ($170). I sent them pictures of their measurements to show how both dresses are completely off in sizing, but they didn't respond. $$ wasted, never buying from them again.

Date of experience: November 4, 2023
Canada
1 review
1 helpful vote
Follow Tapan K.
Unfollow Tapan K.
Share Review
Report Review

Fraudulent charge
June 26, 2023

Careful before you deal with the Hatkay, fraudulently charge. You will not receive everything that you paid for. We will not place any order in future.

Date of experience: June 26, 2023
Texas
1 review
1 helpful vote
Follow Mariam A.
Unfollow Mariam A.
Share Review
Report Review

Wish I could rate ZERO
June 20, 2023

These people are cheats and DO NOT send item as is. Outfit I got looks like a frock with so much extra fabric on the stomach area you'll look pregnant. I asked for a discount for my inconvenience for not being able to wear this outfit and they've caused me nothing but heartache and a headache. Stay away from this site and these people! All I wanted was a 30% discount. To send item back it was costing me $153 when I paid only $101 for the outfit. So I didn't want a full refund. But being such a big clothing company they are STINGY AND GREEDY! They refused any form of compensation. They even remove reviews. They removed my previous review from the site. So don't believe in good reviews cause they remove all bad ones. Go to ANY other clothing website but stay away from this one!

Date of experience: June 19, 2023
Switzerland
1 review
0 helpful votes
Follow Iris H.
Unfollow Iris H.
Share Review
Report Review

Beautiful dresses
May 18, 2023

I ordered 5 dresses and I'm very happy with the quality and look! I got compliments. Can fully recommend and will order again.

Date of experience: May 18, 2023
India
1 review
0 helpful votes
Follow Fathima K.
Unfollow Fathima K.
Share Review
Report Review

Love my both sarees! Will definitely recommend to others! It was good experience! Will shop again

Date of experience: January 1, 2022
RU
1 review
0 helpful votes
Follow Mónika F.
Unfollow Mónika F.
Share Review
Report Review

Excellent service
January 2, 2022

It was a great experience, the quality of the suit I ordered was perfect. It fits me very well and it is definitely worth the money and wait. The website is easy to navigate and it even has a chat option so you can directly send them a message if you need some help. The customer service is amazing and they were always available for questions I had.

Date of experience: December 31, 2021
Pakistan
2 reviews
1 helpful vote
Follow Fatima M.
Unfollow Fatima M.
Share Review
Report Review

First order from hatkay store. Seems to be legitimate website. Shopping experience was very easy, Salute for the stitching team good communication skill.

Date of experience: December 31, 2021
Illinois
1 review
0 helpful votes
Follow Janka M.
Unfollow Janka M.
Share Review
Report Review

Great service!
December 31, 2021

I had a few questions before placing my order and I got a response within a few hours. I would recommend this website to anyone who wants fast delivery, amazing quality and great service!

Date of experience: December 31, 2021
NL
2 reviews
3 helpful votes
Follow Jasmin U.
Unfollow Jasmin U.
Share Review
Report Review

Great to buy from them!
December 30, 2021

I'm glad I found this website. The suit I ordered is beautiful and exactly like the picture. When it came in the mail it had a small tear so I contacted them right away and they sent me a new one right away. Very good customer service and fast shipping.

Date of experience: December 29, 2021
NL
2 reviews
3 helpful votes
Follow Johanna W.
Unfollow Johanna W.
Share Review
Report Review

Excellent with Hatkay
December 30, 2021

I love Hatkay and I am very pleased with their quality. The dress I received is stunning and looks even better in real life than on the pictures. The service is also very professional and the people who work there are all very friendly and nice. I would definitely recommend this website to anyone who wants to buy Indian clothes!

Date of experience: December 29, 2021
GB
2 reviews
5 helpful votes
Follow Anna K.
Unfollow Anna K.
Share Review
Report Review

Happy with this shop!
December 30, 2021

I am very happy to have my dress! I loved it. The color was exactly what I wanted and the fabric is really good quality. I love it so much! I love my new outfit, its exactly what I wanted and the color is gorgeous. Thank you for your amazing service, I will definitely be ordering again soon! It was a great shopping experience for me. I got my order on time and the quality of material is super.

Date of experience: December 29, 2021
GB
2 reviews
5 helpful votes
Follow Päivä K.
Unfollow Päivä K.
Share Review
Report Review

Excellent and fast
December 30, 2021

I have been searching for a saree for my wedding, and I found my perfect dress in a Hatkay. The staff is very helpful, they answer all the questions you have. If you order your product, it will be shipped to you within 10 days. It was really a pleasure shopping with you. I will be shopping here again, in the future. The outfit is amazing and it fits perfectly. Thank you for your excellent service!

Date of experience: December 29, 2021
Norway
4 reviews
1 helpful vote
Follow Nicolai K.
Unfollow Nicolai K.
Share Review
Report Review

Great order
December 30, 2021

I got my order today, and I just wanted to let you know that I LOVE IT! The quality is great and it fits perfectly. Thanks again for your help with the order. Overall, I am very happy with my experience of shopping at the Hatkay website. I love this site and shop here often. I always get what I order, which is a relief. The one time that I had an issue with my order the customer service was great about it and helped me get a new item quickly. Their prices can't be beat either.

Date of experience: December 29, 2021
GB
1 review
1 helpful vote
Follow Victoria S.
Unfollow Victoria S.
Share Review
Report Review

Satisfied with this shop!
December 30, 2021

I am very happy to have my dress! I loved it. The color was exactly what I wanted and the fabric is really good quality. I love it so much!

Date of experience: December 29, 2021
NL
2 reviews
2 helpful votes
Follow Larissa Rezende C.
Unfollow Larissa Rezende C.
Share Review
Report Review

Very satisfied
December 29, 2021

I got my order today. I just want to say that the dress was so amazing and beautiful, it is even better than the picture on your website. I received my suit a few days ago and I've already received many compliments! The sweetheart neckline is so flattering on my bust and the fabric is high quality. I highly recommend Hatkay.

Date of experience: December 28, 2021
Japan
3 reviews
2 helpful votes
Follow Jessica L.
Unfollow Jessica L.
Share Review
Report Review

Great products
December 29, 2021

I got an amazing deal on a beautiful Anarkali dress. It was customized to my liking and it arrived in the time-frame that I expected. The quality of the material is very good, and the stitching is well done too. I am very happy with my purchase. I ordered an Anarkali suit and it was just like the picture. It fit perfectly and they gave me a little gift with it too. The shipping was super fast. I recommend Hatkay if you want to get a good quality dress for a cheap price.

Date of experience: December 28, 2021
New York
2 reviews
2 helpful votes
Follow Ivana J.
Unfollow Ivana J.
Share Review
Report Review

Happy with the purchase
December 29, 2021

I've ordered a suit from this website and they've delivered it in less than 2 weeks! The resolution of the pictures is great, you can tell that they really paid attention to every detail. I had a few questions before placing my order and I got a response within a few hours. I would recommend this website to anyone who wants fast delivery, amazing quality and great service!

Date of experience: December 28, 2021

From the business

We "Hatkay" Are Leading Indian ethnic wear store in India offers Saree, Salwar Kameez And Lehengas. Hatkay Brings You The Extreme Exclusive Collection Of Designer Sarees, Wedding Sarees, Lehenga Sarees, Wedding Lehengas, Party Wear Lehengas, Printed Salwar Kameez, Cotton Salwar Kameez, Anarkali Salwar Kameez And Many More From Its Vast Ethnic Wear Collection. Hatkay, A Trusted Indian Women Wear Wholesaler Offering The Best Sarees And Salwar Kameez Online at Best Price.


hatkay.com
Surat, Gujarat, India