HarryPotterShopReviews 52

Tried to order an expensive item in their black friday offer. It confirmed in the description that it could be shipped to the uk however I couldn't get any shipping costs due to a problem with the basket. I emailed the company and they reply 'If your trying to use PayPal, use a debit card' wtf?! I hadn't even gotten to that part. Clearly no effort was made to read my email so they must be rolling in sales. I can only conclude that the free gift the item came with stopped the shipping process so little I could do without aid from the company. I emailed this suggestion to them and it has gone unanswered. I imagine they will reply after their black Friday deal is over in order for me to pay full price. I will not be doing that and have gone elsewhere.

I just finished buying a personalized Slytherin House Quidditch jersey (with my name and everything) at this website. The conformation email came through almost immediately when I discovered I had accidentally ordered the youth rather than the adult size. I called the customer service line instantly hoping to stop the order. I didn't have to wait but a few seconds to speak to a representative, and although his customer service skills were adequate, he told me there was nothing they could do--the order had already gone to the vendor and could not be cancelled. Now I'm stuck with a personalized shirt that can't be returned and I couldn't have fit into since elementary school all because of one wrong click of the mouse. I'd give them a higher rating, but this was completely stoppable and fixable. They were only interested in taking my money; once they had it they were not interested in customer satisfaction. Correcting this issue was well within their power before labor and materials were wasted but, they would just rather take the money and run, customer be damned. Unacceptable!

I purchased a wand that was apparently not available for purchase, and they never bothered to notified me. They just took the money and did nothing. After a month of not receiving the item, I called to be told that they had none in stock and didn't know when they would (yet the whole time the wand was still available to buy on the site!). I was stubborn so I waited and called them every week until they finally sent me one, just to arrive at the post office and had to pay shipping when I had already paid the shipping and handling the day I bought it 4 months ago! And as you can guess, they will not do a single thing about it. I wish there was a way to get this website shut down.

After reading so many terrible reviews I wanted to share my good experience with this company. I purchased not one but multiple items after the "guaranteed by Christmas" date, after searching and reading multiple negative reviews I was almost certain my order was not going to arrive before the holidays. I immediately called customer service to check on my package and was instantly directed to a person, no waiting, and to my surprise it was packaged and shipped the same day. They gave me a tracking number through fedex and I was able to confirm it was indeed shipped the very day I placed my order. Despite ordering after the guarenteed by date my items arrived 4 days before Christmas. I hope this review puts a few people's mind at ease, I was horrified reading reviews but instead I received excellent service and was very pleased!

The experience I had with this site was absolutely unbelievable! I placed my order on December 3rd. Apparently there was an issue with my rural address and they did not contact me until December 10th, a full 7 days later, to confirm my address. I then finally receive an email that only 1 of my 2 items had shipped and will not be arriving until December 26th, the day after Christmas! I specifically spent extra money to receive free shipping and my second item was apparently on back order which was never once communicated to me. I called in to see what could be done about my problem and waited on hold for upwards of 30 minutes before being transferred to a supervisor. Rebecca, the absolutely useless supervisor then proceeds to tell me that she cannot cancel my order or refund my money, the only thing she can do is give me a discount of FIVE DOLLARS! This is after I spent over $130 on gifts for my husband for Christmas. Her excuse is that this is high season for them and they cannot guarantee delivery before Christmas... even when I ordered a full TWENTY THREE DAYS EARLIER TO ENSURE IT ARRIVED ON TIME!

All I can say is that my husband and I are pretty big collectors and we will NEVER bring our business to this website ever again. Do not spend your money here as they will simply take it and run, regardless of how they treat their customers in the process.

I ordered a customized Slytherin Quidditch Jersey with enough time for it to get here before the persons birthday. The website said ships within 10 days. 16 days later I emailed asking for an update, they said they are experiencing delays. Another month of asking for updates goes by and they just told me they are experiencing delays. TWO AND A HALF MONTHS after I placed the order, they tell me they cancelled my order because the manufacturer is not producing the item anymore. 2 months for them to tell me that! So so so beyond disappointed with the service of this website, and the customer service being so unhelpful. Never ordering from here again, I should've read the reviews first.

I ordered a wand for my granddaughters birth day from Harrypottershop.com. The order form showed a ship date of 1/17 with 3-5 day transit time. That would allow sufficient time for arrival prior to her 1/24 birthday. When the order did not arrive the day prior to her birthday i called. Was told they were out of stock and was on backorder. I asked why the order did not notify me they were our of stock so I could make different arrangements. Stock answer of the website just did not get updated and "sorry" but nothing we can do. SO... I check the reviews. Should have checked before ordering. There is not one positive review on line that I can find. Do business with this company if your want a royal screwing.

I ordered a Slytherin wax seal kit on Black Friday weekend as a Christmas gift. The purchase went through, my card was not charged but was held in reserve, and I received a confirmation email with an estimated delivery date about a week later. Two weeks went by and I did not receive the item, so I contacted customer service. There was no reply via email and no answer on the phone. A few days later I looked up the item and saw that it was on back order with no available expected ship date. I was annoyed that the purchase had gone through if the item was back ordered, so I again attempted to contact customer service. I even filled out a form that specifically said "cancel order" and in it, I asked specifically for a response to be sure the order was indeed canceled. No response. I assumed (hoped?) it had gone through. I ordered the product from an Amazon seller and received it less than a week later. Fast forward to APRIL (4-1/2 months after the order was placed), and I get the product in the mail, and my credit card charged. I kept it because I can use it as another gift, but I will never order from this shop again.

My daughter received a hat/scarf set for Christmas, which she wanted to exchange for another item of the same price. I was told that I missed the window to do so by a day. I spoke with a supervisor, Rodolfo, who refused to honor the exchange and refused to do provide me the name of his supervisor. When I asked for the name and contact information of his boss, he replied - I don't know what you mean. I seriously have never had a worse customer service experience. He refused to transfer me to anyone else. The guy was completely unprofessional and sounded as if he was 14 years old. This company is really damaging the Harry Potter brand as most people would think that this site is run by Warner Bros. Pathetic!

Beware *** THIEVES *** Never received item! Told to send photos of: actual packaging, 1 of 2 item that was sent, and shipping label showing the same. Result -- apparently I must have blinked as they said it was sent -- it was NOT SENT! Filed complaint with PayPal and Warner Brothers. Will file complaint with BBB, Michigan State Consumer department, FCC, possibility the US Postal Service and ANY other online complaint forum. DO NOT buy from HarryPotterShop.com. They are licensed by Warner Brothers. Should have gone to Universal store

I called my credit card company and filed a dispute against harry potter shop. Unless they can prove that they mailed the order I never received I will get my money back I was told by chase visa by tomorrow. I would call the place you did your payment through and they should take care of you. Chase told me they have 14 days from the charge to get your order to you if there is no estimated arrival time. My order was placed October 11th and my card was charged December 7th. Tuesday I am planning to contact the Better Business Bureau and filling a report. This website needs shut down.

Same issues as other reviewers posted. Placed an order and was charged but never received an order confirmation email. Very difficult to get through to 'customer service' and when I did they said my order wasn't in their system and that it was up to me to figure out how to cancel it through my bank.