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Hardware and Tools

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Hardware and Tools Reviews Summary

Hardware and Tools has a rating of 4.4 stars from 3,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardware and Tools most frequently mention and timely manner. Hardware and Tools ranks 2nd among Tools sites.

service
7
value
7
shipping
6
quality
5

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19,490 reviews

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Richard V.
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This is the first company we dealt with that had the product we needed
At a reasonable price. Further shopping confirmed their great price and we will
Do business wit them again.

Date of experience: November 7, 2015
Kathleen G.
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Very simple
November 7, 2015

Very simple.

Date of experience: November 7, 2015
Lisa B.
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Product was delivered promptly and well packaged
November 5, 2015

Product was delivered promptly and well packaged. Greatly appreciated.

Date of experience: November 5, 2015
ron b.
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I'll be back
November 5, 2015

I'll be back. Many times!

Date of experience: November 5, 2015
Dennis C.
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Great deal
November 5, 2015

Great deal.

Date of experience: November 5, 2015
Elino L.
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Online shopping is fast and convenient
November 5, 2015

Online shopping is fast and convenient.

Date of experience: November 5, 2015
Michael O.
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Good price and fast shipping
November 4, 2015

Good price and fast shipping. Thanks.

Date of experience: November 4, 2015
Cathryn D.
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I am highly satisfied with this transaction and will be using this company again.

Date of experience: November 4, 2015
Chuck K.
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...
November 4, 2015

...

Date of experience: November 4, 2015
JackD V.
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Shipping was to be free
November 4, 2015

Shipping was to be free - misleading

Date of experience: November 3, 2015
Nancy J.
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Quick and easy
November 3, 2015

Quick and easy. Will buy again.

Date of experience: November 3, 2015
Thomas B.
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When asking for a quote I expect an actual quote, not a screenshot of a checkout screen, I can do that myself.
I also included some notes on the quote request such as setting up a Net 30, getting a W-9 so we could use your company again in the future and providing our tax exemption form. Customer service rep Missy did not attempt to answer any of these question... why even have a place to request quotes?

Date of experience: November 3, 2015
tiara m.
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Great service
November 3, 2015

Great service

Date of experience: November 2, 2015
Michelle H.
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Easy transaction, quick delivery
November 2, 2015

Easy transaction, quick delivery.

Date of experience: November 2, 2015
John W.
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...
November 2, 2015

Date of experience: November 2, 2015
Ann S.
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Quick delivery, product as shown
November 1, 2015

Quick delivery, product as shown.

Date of experience: November 1, 2015
Len N.
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Great as usual
November 1, 2015

Great as usual. I never had an issue that they could not handle which is why I am a repeat customer. My only regret is that they do not sell everything. If they did, they'd be my only vendor.

Date of experience: November 1, 2015
Debbie O.
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Price was exceptional
November 1, 2015

Price was exceptional.

Date of experience: October 31, 2015
Rhonda S.
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So far you have what I need
October 30, 2015

So far you have what I need. As long as everything else is good I will be coming back for my misc hardware needs.
Thank you
After delivery: it took 7 days to get to Elkhart IN from Winchester VA... shorter delivery time would be much better, ordered on the 16th, shipped on the 20th and didn't get until the 27th. 11 days to get an order.

Date of experience: October 30, 2015
Patricia B.
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Great service
October 29, 2015

Great service

Date of experience: October 29, 2015