Hanna Andersson

I sold a brand new pair of pajamas, still in their unopened factory plastics with tags. The buyer received them, opened them, and washed them, and then opened a return because of a stain. Hanna approved it and I didn't get paid and I am getting back an opened stained and washed pair of pajamas when I sent a factory unopened pair. They will do nothing and said they have to believe the buyer since she requested a return in the allotted window, even though my photos clearly show they are new and unopened. I will never get my money back and they won't offer me any solution. I would avoid them as they are dishonest and uncaring about anything other than making their money!

Hannah Anderson is not the quality it used to be. Last year I bought about $300 worth of clothing for my 8 year old and at same time bought matching christmas PJ. For both kids. When they came I was shocked. The Long sleeved shirts ( meant for winter) were lighter weight than multiple summer tank tops I had purchased at good will a few months before. After several washings the collars were distended, and the clothing looked like it had been through three kids. In fact other hanna stuff I'd been given used by friends years earlier or got at goodwill looked better than the new stuff 2 months later. The grinch PJ's I boght for myself began to pill after the first wearing, anywhere there was friciotn. Had more pilling anywhere there was friction. After being worn 10 or so times and being washed twice, my 15 year old Pj's from JC Penny's looked better! I am so disappointed! I always bought used hanna anderson stuff and loved the quality. Now I am in a financial position to buy new, and the new isn't the quality. You can buy it. But this is not hte Hannah Anderson of old. They are simply riding the coat tails of their previous high quality reputation. Only now the quality is not there. To be clear-- YOU WILL NOT BE ABLE TO PASS THIS CLOTHING DOWN TO ANOTHER CHILD. It is unlikely to make it through one child. I"m an adult, gentle on my clothing, and my PJ's already have completely distended elastic at the ankles and wrists, after being worn about 10 times. I won't say don't buy it, because since everything seems to be lower quality these days, whats the point? But don't pay the higher price for it thinking it will last. It won't. I"m so sad to see a high quality brand go

I waited 37 minutes on hold with a terrible song on repeat to make a return. I was told the return label would arrive within 7 to 10 days via email and the refund even longer. I've loved the brand since my children were little, but this experience demonstrates how far the brand has eroded. I will not shop at Hanna Andersson again nor recommend it.

I had a question about my order and Jillian ended the conversation before I was done. They really don't care about your questions or concerns and the help staff seem miserable. Whoever Jillian is, she should look for a new job because she gives the company a terrible name. It's always a shame when poor customer service ruins the brand experience. Do better.

All they care about is taking your money! Their customer service is horrible, hands down the WORST! Buyer beware, order elsewhere!

Made an order that after they cancelled my first order due to incorrect zip code they said, I had a 20% off coupon code for first time order that they now won't honor. Super frustrating and horrible customer service. They won't even let me cancel my pending order that was just replaced and now I have to wait to receive to ship back as I refuse to support businesses that do this type of stuff to customers

The best customer service experience I have had in a long time. I can not fathom any negative review being legit other than a hateful person...

Not only are the patterns absolutely adorable but the quality is top notch as well.
As for customer service they are unbeatable. I had ordered 2 sets for a baby shower weeks in advance. I noticed they had arrived to my local FedEx but had just been sitting there for over a week. Being that the shower was in 2 days I started to panic and contacted Hanna for advice. They were beyond accommodating and understood my worries so shipped out my order again for overnight shipping AT NO COST to me. That means they ate the cost off both the shipping and additional product just to help me out, this is the type of customer service you never see anymore.

I can't thank Hanna Andersson enough for their accommodations and I will now be a customer for life.

I ordered 3 items as a set for a baby gift. I just received an email cancelling 1 item and immediately started a chat, saying I did not want the other 2 matching items. I was told orders could not be modified once placed. But HA had just modified the order! Two different chats ended when HA hanging up on me. I love the quality of HA clothing and it has always been my "go to" vendor for my grandkids and baby gifts, so I was totally shocked to learn how rude HA's staff is! What kind of a company treats its customers this way?

Hanna Andersson will not fail at making you look horrible: not delivering on time, incorrect merchandise, wrong size, etc. My latest example was last week, but I should have remembered why I stopped ordering from them several years ago.
My latest (bad) experience was last week when I ordered matched pajamas for every family member of my son's in-laws and they still have not arrived. I paid a lot of money to make sure it arrived on time, with express shipping that guaranteed the pajamas would arrive on the 23rd.
Not only did they not arrive on time and I looked like a silly person for not sending them gifts (they did send us all lovely gifts) but I had to ask the in-laws to go to the UPS store, return the pajamas to Hanna Andersson, and resend other gifts to them after.
Needless to say, Hanna Andersson refused to reimburse/refund me for the express shipping cost...
This is not the first time I have had this kind of problem with them.
NOW I KNOW: THERE ARE SO MANY OTHER COMPANIES THAT HAVE GREAT SERVICE, WHY GIVE HANNA ANDERSSON MY BUSINESS?
NEVER AGAIN!

If you are a normal woman, DO NOT BUY THE FLANNEL PAJAMAS! The are made for men! Upper chest too big, TIGHT across the hips, button up on the wrong side like men's shirts, arms way too long. I will never wear them again and they were outrageously expensive but I wanted to match the family. This is my last year buying these crappy overpriced pajamas for my family.

I have bought dozens of sleepers for my foster children over the years, and they would last for years. The last couple I purchased ripped in the crotch within a couple of wearings. Customer service offered to send another one when it came in stock but never happened. I give up on these garments.

Placed an order a month ago. They did not send the pants, but did not tell me that for 2+ weeks. I called to replace 3 times. Each person said absolutes I'll get that right out & honor sale price. Each order was cancelled by Hanna Anderson. Tonight a 5th person calls me-can't honor that sale price but we'll ship free at full price. Huh? You made 4 errors & won't jo or original price? STAY AWAY.

But made in China. Shame It's a very tiresome look anyway but really dislike their pomp and righteousness

Not the most customer-friendly children's shop.

1 -- Customers must pay for return shipping. With higher prices, the challenge of fitting growing children, and Hann's wonky clothing size variations, returns can be prohibitively expensive.
2 -- Even if an item ordered goes on sale within hours of your purchase, Hanna makes no price adjustments. Not typical of most retailers.
3 -- The clothing is cute and comfortable, but don't think I'll be shopping here again.

Order #******* -- couldn't get image to upload due to format, but this is a legit purchase from 08/25/22

All of the clothes fit like a whole size smaller in other brands. Threads are pulling and loose on two garments I have washed once and twice, following instructions. They refuse to price match during sales like every other reputable clothing brand does. I submitted 1-star reviews for my low quality items on their site and they did not publish them- only 5 stars to be seen! Wow, how honest!

I placed an order and it took over two weeks to come in. The shipping date kept changing to further and further out. I talked to customer service several times and they did absolutely nothing about it. I still don't even have the order.

I ordered $600-$700 worth of clothing from them and paid with PayPal. They sent me an email asking information about my bank and credit card (not the actual account numbers) but using PayPal there is no way they would know what it was linked to. I would not give it to them and next thing I know, my order was canceled! I spent hours doing this order! I am so disappointed. They flip-flopped that it was a mistake and that it was because I did not respond to their request about bank information in time which is not true because after I emailed them I would not be giving them extra information, it was the next day they canceled my order out of the blue. I called customer service and they told me 11 items of my order are now no longer available and I, not them, would have to do the order all over again online if I wanted to use PayPal. They said they wouldn't be able to do my order over the phone (the remaining items left that were still available) if I was going to use PayPal but if I were to do a credit card, they would be able to re-create my order (whatever was left of it) over the phone. I was also told I could get a 20% discount that I could use to pay for my shipping because it would be the same as the shipping. They said I could get an email with the code which I never received. They ended the conversation abruptly after the customer service agent said there was nothing else she could do and that she would have to release the phone call and I said fine; suddenly, the conversation ended abruptly and there was a recording about how they were doing. There were no closing words like thank you for doing business with us or have a wonderful day or is there anything else I can do for you. Also, to talk with a manager about the problem of my order being canceled out of the blue, I was told that they would call me back within 24 hours. This is terrible customer service. I don't think I will be buying from this store in the foreseeable future.

I have been online for almost 2 hours I have ordered for 5 kids and I found very good deals after asking my kids if they all liked it and choosing everything they like we are ready to place that order for almost $450 and when I place that order it log me out them that price went up and I have to order again I call and customer service said to me that that price was still on but my 4 computers say that same customer service did help me I mad sad and my kids are mad too please check for deals they make o ly to order maybe two or 4 items at one time I am not happy with this price change