VueScan

Here's a bad taste of this Company owner's cockiness and mistreatment of others via his email response to a customer:

"Yes, there are a few nutjobs like you who don't like my responses... I'm a free man and I'll do what I want. Go away you obnoxious pest."

Had a similar experience with misleading promo links, paying for software that doesn't work and a no refund policy to boot. Owner and his partner son David Hamrick appear to concoct rationalizations for fraudulent operations against unwitting consumers.

I had purchased it many years ago. It has let me down so many times that I gave up on it for a few years. A few years later, I decided to give it another chance. So, I approached their support. No real support came from this at all. Instead, Ed Hammrick himself ended up becoming very rude. And I still had no answer to the issue at hand. Apparently, I was the one being rude by asking him for help, although i asked in a very polite way. And YES, i can document this. Ed Hammrick Software advertises raw Slide scanning, yet fails to give precise instructions on how that is actually done. In the end, it was clear that RAW Slide scanning is NOT possible at all. If you work in an office, this Software likley is a total waste of time, for its interface is very complicated for someone who quickly needs something scanned. If you consider yourself a more demanding customer, well, here is a great opportunity to throw time and money out of the window. On another note, reading through Trustpilots 5-star comments there, I could see a huge amount of them to be comments originating from dubious accounts with no track records, and when checking for verified customers opinions there, there was only one single comment there from a "TRUSTPILOT VERIFIED CUSTOMER". So if You try to figure out if VUESCAN is worth spending money on, i would personally advice only make this place here on sitejabber a section of the decision making and research...if its worth spending any time and money on this software.

You will be highly disappointed if you purchase from this company. I purchased their standard software to work with my Docketport 465 sheetfed scanner. For the first few months, it worked just fine, but then all of a sudden began putting watermarks on my scanned documents and kept pushing me to upgrade to their professional version. When I contacted their customer service, that is where the disappointment began. They said that they had to turn that feature of no watermarks off because it was only offered in the professional package. They also stated their website clearly notes that when it doesn't. Further checking into them recently reveals that they have a 1 star rating with BBB along with several complaints that are marked unanswered for years. They are just another company to add to the list that promises, lies, and then doesn't support their product.